We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Good service would recommend
04/07/22 by Shelagh
Have been with you for years.
Great service, reliable and competitive
Keep up the good work
04/07/22 by Vince Mc
I have used this service abd been goodcand wonderful, and pn time to date have on issue
04/07/22 by Jyotin Patel
Terrible terrible terrible!!! Gave all correct measurements and weight of my parcel. I was quoted approximately £12 so I paid and the parcel was collected. A few days later parcel monkey took another £53 out of my bank account, without permission, claiming for addition costs. Totalling £65 for collection. They are now ignoring my emails, surprise surprise. DO NOT USE THIS COMPANY!!!
04/07/22 by Emma Jarratt
I always use Parcel Monkey when shipping to the USA. I love that you can track every shipment. 5 Stars for Parcel Monkey! Ive never had a problem.
04/07/22 by Cheryl
Parcel returned twice twice un delivered
04/07/22 by Customer
Good prices and fast delivery.5/5
04/07/22 by Customer
The parcel was quick to be collected and easy to arrange on line however I wasn’t in when the parcel was delivered and it was taken back to the post office instead of being left with neighbours or in a safe place. Getting it re delivered from the post office took another 4 days which was a bit annoying.
04/07/22 by Lynsey
very fast and professionnel
04/07/22 by Paul
Efficient and fast service from pick up to delivery. Will continue to use this excellent service.
04/07/22 by Josephine Mcmanus
I booked a 24 hour pick up and return and my parcel was picked up on time and it was delivered on time
03/07/22 by Julie
Great service. Just a couple of bits, the tracking link gives the wrong information and the last parcel took a bit longer than stated. However having said all that, i highly recommend Parcel Monkey. The choices are great and you can choose which ever suits your needs. I have used them many times now and never had a problem.
03/07/22 by Lynda Fold
Unfortunately it wasn’t a good experience, your driver didn’t bother to another courier from london and said no one was at home which was totally wrong, it seems that he just didn’t want to come upstairs to the flat to collect it as it’s an effort!!!! And we were waiting all day for him what a disgraceful attitude and dishonesty from your staff. That delayed my parcel 2 days. It only got moving next day when I tweet and Facebook posted .. manager of london depot didn’t bother to call when they told me he will call to sort it out ..I have been chasing otherwise it won’t happen.you stag even replied to my fb post saying to take my money back, very rude behaviour. I will never recommend or use you again…sorry. You have delayed my time and the guy at collection point for 2 days, until now didn’t even get an apology.. horrible customer service except for I think Julie the last person who I talked to who followed up and even called me back to inform the driver is on his way for collection.. kudos to her.
03/07/22 by Customer
Parcel monkey awesome so easy to use I would go anywhere else now thank you
03/07/22 by Neil
Delivery went well
03/07/22 by Customer
No problems and both deliveries carried out as promised.
03/07/22 by Mr Bob Lee - Thematix Stamps
Worked very well, parcel (Musical instruments) was delivered by royal mail within 24 hours, and undamaged
03/07/22 by robert pratt
I had heard about Parcel Monkey from my neighbour who had told me about how he had bought something in another part of the country and used this service to arrange the collection and delivery of the parcel with relative ease, and for a very good price. So, I opted to try this service on a larger item and I must admit, the service was very good. The only issue I had was that the seller had to wait in all day for the parcel to be collected and he became frustrated at not knowing the estimated collection time.
However, item arrived within 72 hours of the booking time, so very pleased with this service and I would definitely use this service again.
03/07/22 by Browne Family
Great professional service’ all was very good, I called the office about a query, all sorted, what a good company
03/07/22 by MA Loveday
Never have had a problem with the parcel monkey service
02/07/22 by Peter McCafferty
Efficient parcel service, easy to use and delivery always on time
02/07/22 by Customer
Perfect collection fast delivery
02/07/22 by Customer
Absolutely five star service. I’m very with the service and I shall use the service again.
02/07/22 by S Paul
What a great service and great prices! I was dreading the cost of sending a 16kg parcel, but was pleasantly surprised at the price. The communication was first class, I was kept informed of times of pick up and drop off. Very easy service to use, not complicated at all. Will definitely be using this service again.
02/07/22 by Linda hart
Got the job done with no fuss, no drama and at a good price.
02/07/22 by Mr William McLuckie
There is no updates about the courier and tracking update as well
02/07/22 by Vihar Dvm
very good all round
02/07/22 by David Hewitt
collection carried out well/ agent polite and very helpful.
02/07/22 by john warwick
I sent my parcel back Monday and still not received it says its next day delivery
02/07/22 by Paul Griffiths
Brilliant service, would recommend
01/07/22 by Jayne Hudson
I have sent my parcel to Mongolia which was delivered within 10 days instead of the promised 5-6 days. The tracking works until the parcel is delivered to the airport in the UK and no information after this, if this communication can be improved it would be great.
01/07/22 by Mashbileg Maidrag
brilliant, easy to book, simple, quibble free, parcel arrived on time, reasonably priced - kept updated- 5 star for me and will definitely use again
01/07/22 by Customer
Absolute SCAM Like many on here I have had vastly inflated extra charges withdrawn from my account. I sent a parcel with a small lamp in which according to their laser measuring device weighed 48kg!!! I have had an extra £53 taken out of my account, this has happened 3 times this week alone. I have queried it (all via messenger of course,can’t talk to anyone) I sent photo of the contents and said recipient can also send photos and proof of weight of contents but they want a picture of the box with the courier labels at the time of sending. With a measuring tape and scales to prove weight and measurements!!!!!!!! Of course I haven’t got that picture! Matter closed apparently! Absolute scam . Do not use . I used parceks2go for years and never had a problem, I will be going back to them!!
01/07/22 by Maud Vaughan
I went onto parcel monkey website. Chose to use Parcel force. I paid parcel monkey and downloaded the address label. Took my parcel to my post office. Job done! The parcel arrived 2 days later.
01/07/22 by Mr Smith
terrible, overpriced and unreliable
01/07/22 by Valerie Kondruk
Such a good service. USed this to pay for my parents to send me a document. Worked great, compare across services, got what I needed for a great price.
30/06/22 by Mr benjamin pawson
Received on time
30/06/22 by Mr. paul BASSI
Excellent service
30/06/22 by Customer Lynda
Complete rip of company I dont usually leave reviews but I will here booked a same day collection, that never turned up or refunded the difference back to me fast forward 6 weeks and I receive a email that they will be charging my card £67.52 as they aprantley received a weighbridge ticket from ups stating that my parcel was 7kg over the weight booked my actual parcel actually weighed 36.62 and I put it weight as 37kg when Ive tried to appeal this as I am certain of the correct weight because I got it from the shop I purchased it from they ask you to send pictures of you holding a tape measure against the actual item ,this is impossible because the item has been delivered, I sent pictures of the item with the actual weight from the manufacturer website but apparently this aint good enough ,they have the item details as you have to declare what your sending, I asked for proof of evidence that my parcel is overweight but they cant provide that to me they only charge on behalf of ups which is rubbish how can you charge someones bank account without proof I will never use this company again and if Ive read the reviews beforehand I wouldnt of used them as Im not the only person saying this someone is on the fiddle here
30/06/22 by Daniel Jacob
Sent a parcel back to suppliers it arrived damaged parcel monkey because I didn’t tick a box I’m not entitled to claim the company I sent it back to say cause it was damaged by the courier they won’t refund like playing ping pong I will not be using parcel monkey again there rubbish
30/06/22 by David Young
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