We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Good comparison site. Great price and service
12/06/22 by Mr Marriner
UPS has a system that does not function properly. In Portugal they have asked me for Customs papers and invoices paid at the time of order. Their system is obviously not joined up. about time they joined the 21st Century. And I am not praising Parcel Monkey or Trustpilot who are both an irritation.
12/06/22 by Christopher Flew
Collected as scheduled and delivered on time with updated tracking.
Excellent.
12/06/22 by Mr Gary Boyce
good easy to use website
12/06/22 by peter chapman
as good as always no problems A+
12/06/22 by MR A BENNETT
Hello- I’ve been using parcel monkey for some time to send my grandson packages with gifts and pre-loved toys from charity shops. And everything has gone as it should until this last package. It was collected on 5/05/22 and to date 12/06/22 it still hasn’t arrived at destination.Customs has been asking for copies of documents already supplied and queried what ‘private individual means. No information to date .
12/06/22 by Charlotte
Excellent service and very reasonable.
11/06/22 by Hema
Easy to use, quick + efficient
11/06/22 by Victoria Mountain
Easy to arrange collection through website, very reasonable cost, good choice of carriers. Item picked up on day of collection, you do have to be available all day as no time given. Overall great experience and would use again.
11/06/22 by Elizabeth Bottle
Awful service took longer to deliver than advertised and also misstated who would be handling the parcel resulting in an extra charge to the person it was being delivered to. Would not use again
11/06/22 by Rick
Disappointed. Pickup booked was not collected on the day and no information until i had to contact them and rebook.
11/06/22 by Joel Singh
Seamless service, will use again. Prompt pick up and delivery as scheduled.
11/06/22 by Charlotte Smart
Always efficient on the website and service that you pay for. First port of call for postage.
11/06/22 by Lynn G
Amazing Service
11/06/22 by Fortune Car Care
Do yourself a favour when shipping internationally... Dont use Parcel monkey, pay the little extra and book directly with the courier company. If there is a problem with the parcel there is absolutely no way of reaching anyone by phone. The current system used by Parcel monkey is slow, ineffective and found lacking !!! You have to Post a msg/email using pre-scripted queries, then hope and pray you receive a helpful, speedy, positive reply. Which in my case was non of the 3. Infact I found the style & tone used was most unhelpful.... thank God for Parcel Force customer service calls, and USPS tracking service, without which I would be surely having a panic attack!!!
11/06/22 by Lisa Corboz
Does what it says on the tin thank you
11/06/22 by Paul Gibbins
V.Good service
11/06/22 by HANIF MOHAMED MASTER
I needed to get a parcel to Scotland very quickly. It was easy to compare options and it was on its way with limited fuss, a great price and perfect timing. Thank you.
10/06/22 by David Putley
Excellent service as always
10/06/22 by Rosey
Did what it said on the tin.
10/06/22 by Mr Streeter
An amazing service parcel was actually collected early as driver was in the area arrived next day as paid for.y collection employee was polite and helpful I will definitely use this company again and recommend to family and friends
10/06/22 by Angela stuart
I have sent in a review, expressing how useless the after sales service is. My parcel was supposed to be delivered next day was not collected on time or delivered for four days. Parcel monkey washed their hands claiming it was nothing to do with them, asked for parcel number which they got and then did not respond
10/06/22 by alison black
Collected 19th. May still not delivered! with customs in Portugal absolute farce!!
09/06/22 by Richard Rimes
Good service and prices
09/06/22 by Johan
To be fair, on this occasion, I would give less than one star if possible. Ive been using parcel monkey for many years now without too many issues. However after using a parcel monkey premium delivery service to send out custom made merch for a Jubilee event (via parcelforce, with a two day window for safety) that did not arrive in time, I have tried to use the insurance taken out against failed delivery to be told that they courier was told by the addressee to reschedule. Therefore they have sided with parcelforce and deem the service complete. The kicker....on this occasion I was the sender sending to my business partner at the venue where I would be joining later. This delivery was not changed. After years of using this service I think it is time to look around, and I would urge anyone to think hard about how desperately you need your parcel to arrive on time. 8 days later and my consignment is neither at the venue or back with myself. Also the insurance seems to be just free money for parcelmonkey because they will side with the courier over their customer so at the very least save yourself a few pounds.
09/06/22 by Ian Cronan
Chose the service to send the letter to Denmark, it stated it’ll take 2-3 days. It’s been a week and the letter was s not there yet. People who was supposed to get it have already left the country so I have to arrange it to be sent back to me for extra costs. Very disappointed with this ‘global priority’ service
09/06/22 by Alena
clear, simple and reliable
09/06/22 by sally Hyman
Very bad, My very important documents via UPS werent delivered and they could not even track where the document was. Utter disgrace and low grade service .
09/06/22 by Customer
Unfortunately my parcel is taking weeks longer than it said it would... still waiting and unable to get through to a real person to talk to regarding this. Although I can see the tracking status says its still in collection country awaiting export... disappointing not to receive parcel in time.
09/06/22 by Ingrid Vakadima
Excelent
Services
Briliant
And good price m .bbvcc
09/06/22 by Giovanni
Pickup was punctual, so was the delivery!
08/06/22 by Mr John Flynn
When all is well you hear nothing. But we had a £52 extra charge for a package they said we under sized when booked. The booking was for £19.50 for a sheet of plastic which is quite expensive as it is. We only sell certain sizes so we knew their measurements were incorrect but they just didnt want to know. So when you need them you hear nothing too. We do not reccommend them at all.
08/06/22 by Nigel Staley
Quick and easy to use, great rates, great options, all labels info sent straightaway. Highly recommend!
08/06/22 by customer
Nice and easy to use and fair prices.
used them for a few years with no issues.
08/06/22 by Nick
Excellent customer service ????
08/06/22 by Margaret
Easy and clear booking online however paid for Parcelforce24 collection on a Thursday and the package wasnt collected until the Monday, so felt a little let down. However the package was delivered to its final destination on the Tuesday
08/06/22 by TH
Excellent service ????????
08/06/22 by Mike
Great service cheap price easy to use will use again for my delivery needs
08/06/22 by Daniel Rudge
Good price for large parcel.
08/06/22 by Customer
Excellent service . Would definitely use again
08/06/22 by Sarah joanne Evans
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