We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
We use Parcel Monkey regularl, the service is easy to use online.
20/06/22 by Anne Summers
Terrible service. They failed to another courier on 2 seperate occasions and Im now asking for my money back. Very disappointed.
20/06/22 by Dave Fennell
Professionally and well handled.
Also a better deal than the alternative parcel sending website.
Arrived on time.
Thanks.
20/06/22 by John Fitzgerald
As usual your staff were very pleasant and helpful. Delivery to the destination as arranged. I will use your company again and recommend to friends and family. Thank you.
20/06/22 by Customer
had to wait 3 more days for parcel as driver went to wrong address and said i was out , not happy ........
20/06/22 by Robert Platt
I use Parcel Monkey regular due to sending a lot of parcel uk and a broad. I have always found them a pleasure to deal with and so easy to compare all parcel prices. I go to them first for all my quotes. Always consistent and the site is easy to navigate. Will keep using as my go to for parcels. Highly recommend.
20/06/22 by Baylee Morgan
Never used this company before, but would definitely use again for sending parcels to the USA
20/06/22 by Anonymous
Dont trust - poor customer service - no phone number to contact. I arranged a collection but after 3 days the courier never showed - I was told each day that they would be coming the following day but nothing. I then requested a refund only to be told that the courier had actually picked the item up and delivered! Customer service has now gone quiet and not responding to me after I suggest they get a copy of the collection and delivery proof - they wont as they dont exist! No phone number to contact either.
20/06/22 by Paul Orange
Our Response: Hello,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been advised of the situation.
Kind regards,
Parcel Monkey Team
Excellent Service - Had an issue with customer order and Parcelmonkeys response very quick and professional!!
20/06/22 by Stephen McDermott
Very good price would recommend
19/06/22 by customer
Easy to use price is right and tracking easy
19/06/22 by Mick
Easy to use and recommended
19/06/22 by Cathy Hingston
First off they sent no labels, I emailed them and they said they would send them, that never happened either. Poor experience go somewhere else
19/06/22 by Joe Blackman
Really Good. Cheap an quick.
19/06/22 by Customer
Very good very swift very happy customer :)
Best parcel delivery comparison site there is!
19/06/22 by Isti
Parcel arrived on time.
19/06/22 by Customer
Great service. Recommend to use it.
19/06/22 by Mr Syed
Great service
19/06/22 by Rosey
Excellent service with no problems at all.
19/06/22 by Ged Fitzgerald
Excellent service.highly recomended
19/06/22 by Mr Graham Preece
Parcel monkey and good efficient, the courier Parcelforce 48 roughly handled the parcel, the clock well packed with care and experience was so damaged I reinbursed the buyer the full amount of purchase price
18/06/22 by Tony Edwards
Delivered a set of chairs - all arrived on time and in good order. Thanks to Parcel Monkey we were able to find a competitive price and delivery slot for the shipment.
18/06/22 by Szymon Klappetek
Excellent service and good choices
18/06/22 by Customer
AVOID at all cost. They lose packages and do not follow up, zero customer service and terrible attitude throughout their staff. It took me 8 months to get a response for my missing parcel thanks to the Police Force, to this day Parcel Monkey have not responded further nor care. AVOID!
18/06/22 by Les Hemstock
Consider ParcelMonkey an excellent courier comparison website.
18/06/22 by Gadge Guru
A very fast and efficient courier service, many thanks
18/06/22 by Roland
Have used Parcel Monkey a few times and find it very easy to use, good pricing and good selection of shipping options.
18/06/22 by Customer
Almost eight weeks not still not reveived
18/06/22 by Customer
Excellent service delivered on time
18/06/22 by MARGARET OTWAY
I sent a package to france. It arrived safely, though a bit later then expected, but I think its due to borders controls. Very efficient. And very good price. Recommend
18/06/22 by Anastassia Doubovskaya
First time I’ve used parcel monkey and it was more or less straight forward. It was a bit faffy having to weigh and measure the parcels but I can understand why it needs doing.
I would definitely use parcel monkey again in the future should the need arise.
18/06/22 by KA
Great - cant fault at all. Client happy.
17/06/22 by Mark
Excellent as always
17/06/22 by Rosey
Posted something to EU, parcelmonkey charged extra without consent, failed to provide any evidence or proof of why they overcharged and on what grounds. Delivered significantly later than promised. Very unprofessional customer support and handling of complaints.
17/06/22 by Vladimir Ka
I always use Parcel Monkey, they are cheap, reliable and there customer service is very helpful. Also they plant a tree on every order so I am helping the planet at the same time
17/06/22 by SI
The selection page was relatively straight forward - I was able to select the cheapest option for my level of service and the item was delivered to the other side of the world in a week. The customs formalities were a bit of a pain, guess thats going to be the name of the game post Brexit.
17/06/22 by David Wilson
I’ve yet to hear anything regarding my parcel, the holder of the item has confirmed it has been picked up but it’s 4 days over the expected delivery date and I’m yet to get confirmation from the courier or any information.
17/06/22 by Customer
Tried to contact customer service using the live chat function, saw 13+ support online but not a single one answered my questions. Everything left on read. is this some kind of weird tinder conversation? Im trying to resolve an issue, not flirt with you. unbelievable. Edit: finally hear back from them after 2 hours. no mentioning the slow response but managed to resolve my issue.
17/06/22 by James Song
I have previously used Parcel Monkey for two packages to be sent to Hong Kong. This is the 3rd time I am using Parcel Monkey.
Randomly chosen after a search on the Internet, I think I made the right choice. They are transparent with the pricing system. No nasty surprises. The packages I have sent so far arrived within the promised time frame and in good condition and order. It might mean a tiny bit more work but I can recycle my packaging and the cost savings compared to other big names is worth it.
I have recommended Parcel Monkey to other friends as well.
17/06/22 by Mrs P
2nd time using Parcel Monkey. Everything went smoothly and arrived on time. No damage or loss. Will use again.
16/06/22 by CATHERINE MCALEER
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