We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Does what is says deliverers
07/06/22 by mr jr james
My parcel has been returned back to me claiming that some forbidden items were in it which it is not a true claim. I have asked them to refund me the cost which is £133 but they said that it is not possible to refund it back as I have used their services. I am concerned that if my parcel hasnt been delivered and returned it back to me, so what is the meaning of me have been using their service. I would be happy if they take some of it for covering the driver cost but when they did not deliver it, they shouldnt take all money.
07/06/22 by Mastaneh Azizibabany
I use parcel Monkey on weekly basis, always been a great experience, quick & easy service to use, will continue to use there service.
07/06/22 by Robert Watson
Very easy to negotiate website booking procedure. Very nice man turned up and collected on time. Painless. As it should be
07/06/22 by adrian cohen
Best price and easy to understand form.
07/06/22 by John Willis
good informative and good prices
07/06/22 by simon gee
Easy to use giving many delivery options and very competitively priced
07/06/22 by Fiona Barker
I booked a Parcel Delivery through Parcel Monkey but when I checked on the ParcelForce website it would have been cheaper to book direct rather than use a bunch of monkeys. It is impossible to speak to any of the Monkeys and it is now 4 working days since the parcel was despatched on a 2 day delivery and it has only just reached the Central Hub. Next time I’ll look for a parcel pisgeon!
07/06/22 by Brian
I sent items on the 1st of June. It was indicated that the delivery is within 2 days from shipment.it is the 7th of June today and parcel has just reached the destination country, not evwn the addresee. This is truly dosappointing service.
07/06/22 by Tomasz
Excellent service and competitive pricing highly recommended
07/06/22 by Customer
Had to get a parcel picked up and they never bothered
07/06/22 by Iain mcgroryr
Great comparison site for shipping your parcels in UK or further afield. Choose the option that suits you for your size and weight of parcel (just look for VAT for some of options to be added to total price), then pay online and print your labels and any other necessary documention. Can choose to take to a drop off point or have it collected- in your initial choice. I have used on numerous occasions and find it very handy, and also not shocked at the counter when I discover the postage costs!
07/06/22 by Cheryl Bell
Quick and efficient service, easy to track.
fast and easy to use
07/06/22 by Customer
Efficient service
07/06/22 by Customer
Excellent service, great value.
07/06/22 by Mark
Very prompt and friendly service.
07/06/22 by Mr Hudson
Changed the price after I had excepted the price to double .I was able to check with another company and it could have been done for the original price. We will never use parcel monkey again
06/06/22 by DAVID WATKINSON
Easy to use and reliable.
06/06/22 by Karen, Belfast
Very easy to use on the website and clear pricing , used a 24hr service and all went to plan.
Would use them again
06/06/22 by grahamlunt
Easy to organise a courier and to get your barcode printed
06/06/22 by Leslie Stempien
Great service
06/06/22 by Shelagh
Daughter moved to Canada and needed her personal stuff sent. Very easy to use website. Parcels picked up on the Tuesday afternoon and delivered to recepiant in Canada on the Friday. Now to send rest of
her stuff.
06/06/22 by Customer
Site easy to use, quickest way to find the cheapest delivery option. Used other site before, not updated, so when I got to the place that should have been the parcel pick up point, they told me "we havent been a contractor for that for 18 months"! Not the case with Parcel Monkey, up to date and reliable, thankyou!
06/06/22 by Emma D J Cox
Quick and easy, parcel picked up and delivered on time.
06/06/22 by Paul Arnold
I echo the after sales support is nil, when you have an issue, collection from a house that was closed, it would be if the driver went to the wrong address, next day delivery not delivered for four days, Parcel Monkey wash their hands and do nothing to help.
06/06/22 by Alison Black
The service was quick and easy to use and a competitive price. I chose Parcel Force as I could drop the package off at the local Post Office. It arrived in Brussels in a reasonable time but theyve had it for a week now, but that is outside your control.
06/06/22 by Stephen Addy
Really bad experience. Have sent 2 parcels with this company and both have gone wrong. One parcel went to the wrong address and the second parcel was apparently internally audited and found to be overweight. They then would accept a photograph of the product been weighed or a manufacturers data sheet stating the weight. Apparently I needed to have taken a picture of the product with the address label on it amongst a number of other obscure evidence criteria like sending a photograph of the product being measured dimensionally despite no grievance been reported in this regard. Fabricated and fraudulent charges to try and profiteer in my opinion. Stay clear!
06/06/22 by Customer
I have used Parcel Monkey many times to deliver to Zambia from the UK. Delivery is as said and have had no issues. Would recommend.
06/06/22 by customer
I used Parcel Monkey for the first time and was extremely happy with every aspect of the postage from ENGLAND to the USA. I was able to track it to delivery. Thanks.
05/06/22 by Customer Mrs. Ruth Baxter
excellent service
05/06/22 by Customer
Ill try to be balanced, when everything is ok this company / website works ok and can provide a reasonable service for occasional shipping. If you are sending stuff frequently you are much better off registering for an account direct with your chosen courier, anyone can do this. Where Parcel Monkey totally suck is when something goes wrong. For example an issue with a courier or a lost parcel. The only contact you have is via an online system and no means of escalation. Operators of said system do not read the chat history and continually ask for information they already have, meanwhile you have the expected recipients of the parcel getting impatient and thinking you dont care! I had a major problem with a shipment of about 20 parcels booked via Parcel Monkey last year, granted the initial issue was with the courier not Parcel Monkey but they were hopeless at dealing with the issue or escalating in any way, basically they did nothing at all to help. It cost me a lot of time and money to sort the problem out. Parcel Monkey are happy to take their commission and their sales side of the website is strong, but when something happens ( which it can frequently can with couriers ) you are left with a weak middleman that doesnt care. Against my better judgement I started using them again recently as it suited me to do so for a short period... Guess what?! First issue I have and I get the same run around... My fault, I should have known better than to come back. I am writing this to warn others. 90% of reviews will be good because 90% of the time couriers get it right, Ive sent over 300 parcels in the last 12 months so have experience the good and the bad. When its bad youll wish youd not used this company...
05/06/22 by Chris
The site helped me identify the best option in just a few minutes and made the process very simple.
05/06/22 by Anon
Parcel Monkey were recommended to me by Amazon UK to handle the return of a TV. They were brilliant. They gave me the option to choose which carrier and complete everything simply online. Would highly recommend them.
05/06/22 by Paul M
Excellent Service - Package delivered safely and on time.
05/06/22 by Stephen McDermott
I found parcel monkey easy to use and cheaper than other carriers. The parcel was picked up on time and delivered on time.
05/06/22 by Sylvia Auger
Over 40 days now and still no refund avoid this company they do not pay out if they damage your parcel even if you have paid the insurance Avoid avoid avoid
05/06/22 by Customer
Dropped at the post office 24th May still not arrived
04/06/22 by Debbie Newell
First time using this service. So easy to use and saved me money!
04/06/22 by Gary Lovesee
Collected on time and delivered on time i would recommend
04/06/22 by Mr James Anderson
Great service as always,
Thank you
04/06/22 by Customer
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