We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Collected and delivered with no issues
30/06/22 by K Hyde
Easy to use, no issues.
30/06/22 by Customer
absolutely ridiculous customer service we have sent many parcels to Spain and Italy and they have been sent back with no reason despite all documentations been correct upon contact customer service they have not solid reason of why the parcels have been returned every time there is some one new replying to the online message and we are not getting any where with this we just need our shipping cost back what we are asking as they have not proved any reason of return and keep saying the customer refused it which is wrong as customers have messaged us why would they refuse any delivery as they needed the items ?? we are using a an alternative service now which is far beter till they resolve our issues
30/06/22 by Amjid suleman
Best delivery prices available fast and easy
30/06/22 by Damian Bayston
A1 good price good service
30/06/22 by sean
I am very happy with the service I have been receiving when using parcel monkey. I would like to thank the company for their professional service.
30/06/22 by Rita Labiche-Robinson
Excellent service and competitive prices. Website easy to navigate too.
29/06/22 by Matthew Ruprecht
We paid extra for a next day delivery and didnt get the parcel after 3 days.
29/06/22 by Customer
Thankyou for the delivery
29/06/22 by Mr r waller
Great service as always . But I suppose I am only reviewing the booking . Parcel force did the delivery . But parcel monkey always deliver what yo pay for . Cheaper than going direct to parcel companies sinehow
29/06/22 by Carl
DO NOT USE THIS SERVICE It is the first time I have used Parcel Monkey and my last I am very underwhelmed. I returned a bikini bottom on its own which was less than 250 grams with a value of £43.55. It is not an electrical product or anything special, just a teeny tiny bikini bottom. I put 1Kg in weight on the package and paid £20.09 because Amazon recommended that I use parcel monkey to return the product. If I had used Royal Mail they said it would have cost £13.95 tracked, but instead I used Parcel Monkey as recommended by Amazon. Having paid £20.09, can you imagine my dismay at being charged a further £36.49 as they said my package weighed 6kg!!! I have contacted Parcel Monkey on several occasions and they say they are waiting for the courier to respond in the meantime my account has been debited even though I told them under no circumstances to do so. Still waiting for the courier to respond over a week later. I have tried to escalate to a manger but to no avail and you cannot contact by telephone. SHOCKING SERVICE
29/06/22 by Deborah
Item was collected on time and delivered on time to Belfast from GB ! Will defo use again
29/06/22 by Paul Steward
Excellent service from start to finish
29/06/22 by M penistone
Very good service, the parcel arrived to destination in few days
29/06/22 by Emma
Great service, lots of options and easy to navigate delivery options on website. Reports and invoices readily available.
29/06/22 by Virowall Hygiene
Excellent service will use again.
29/06/22 by CLYKA00
Excellent service so easy to use can book and print in less than 5 minutes highly recommended.
29/06/22 by sharon broadbridge
Excellent service, excellent value. Dropped of 7 parcels to our local postoffice in the afternoon, they were delivered the next day.
What more can you ask for
Ah - great, easy user experience on their website.
All invoices easy to access.
29/06/22 by Tim Marland
Simple to use, superb service, and delivered to Switzerland safely and on time.
28/06/22 by Mark
Best delivery service we have ever used.
28/06/22 by Enid
Brilliant service collected on time was delivered on time as well a good choice on delivery supplies will definitely us again thank you
28/06/22 by Nigel
I was able to do exactly what I wanted to do using Parcel Monkey.
I’ll definitely use them again.
28/06/22 by Trevor Sheeran
I’ve used Parcel Monkey for shipping both to and from the US/UK, three yrs ago when I moved to the UK and now moving back to the US. Service across multiple vendors has been responsive, as-advertised time-wise, and reliable. In fact, using Parcel Monkey is even cheaper and faster than the quotes I received from moving services that ship via air (assuming you pack your own boxes), and worth the extra pricing over shipping by sea in terms of peace of mind and having boxes arrive in days vs months. Having everything viewable and trackable from the dashboard is also handy. I admit I was skeptical at first, but after experimenting with a couple boxes, I did the whole lot - 15 boxes! Love it!
28/06/22 by Thuy
Avoid this company at all costs. Things go wrong with parcel delivery and its the service afterwards that sorts out the good from the dreadful companies. PM is simply appalling to deal with and will treat you with contempt. If its not clear, I will re-state; do not deal with this company under any circumstances.
28/06/22 by Adrian Blacker
Quick and easy to book your parcels, the site works very efficiently
28/06/22 by graeme Thomas
Great Service. Needed to send a parcel to Amercia and Parcel Monkey made it easy.
28/06/22 by CMS
The website states that international shipping from the UK to Italy would take between 4 to 6 days.....Well.....my parcels are still in transit on day 10 and I reckon it will take another 10 to eventually (hopefully) reach the destination. Please, dont be misleading, rectify the shipping timeline on the website!
28/06/22 by Nicoletta Bartucca
Very easy to set up and understand. Will use again.
28/06/22 by Jane T
Charging double to send to Ireland when at the post office it was half the price someone needs to look at pricing
28/06/22 by Devbie
Excellent value and really easy service to use.
28/06/22 by SWJ
Really really good!! Very impressed!
28/06/22 by Customer
Tried to take money out of my account because they claimed the measurements was wrong in VOLUME When I had the correct measurements, weight and picture proof. The payment did not go through but now my account is suspended. Sent email 19 days after parcel collection. Use a credit card if you are to use this company. Fraud!
27/06/22 by Mariette Riis Bergene
Great service with no issues and simple to use. Enough said.
27/06/22 by Sam
Parcel picked up as per delivery service, on time and delivered as required. Site was easy to navigate, so thank you for your service.
27/06/22 by Clint Cottee
Good value for money. Great service
27/06/22 by Heather bryans
Brilliant delivery driver very helpful
27/06/22 by Susan Butler
Sent a caravan awning - heavy and long parcel.
Tried Parcel Monkey for the 1st time.
Excellent Service, easy to organise and delivered the next day for the best price. Recommended without hesitation.
27/06/22 by Mr David Mason
Great service thanks
27/06/22 by Fiona Milligan
Excellent service, efficient and reasonable value as I was sending a heavy item
27/06/22 by Julie
This is the second time i have used this service,both for sendIng quite a large quantity of items ( removal box worth) to my children in London. It was less than a tenner delivered next day so I was pleased. Obviously you need to take parcel to PO yourself although there is an option for un uplift which I imagine was slightly dearer. I would defo use again.
27/06/22 by Maureen Tait
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