We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Parcels picked up and delivered in time. Very good value. Would highly recommend.
13/06/22 by Helen Southwood
Effective and efficient service. Keeping me updated every step of the way. Very happy.
13/06/22 by Customer
Very good, highly recommend:)
13/06/22 by lam
Really good job
13/06/22 by Customer
Perfect service and a great quote.
13/06/22 by Gary Khan
This was recommended to me by an Amazon customer service rep. I had been struggling to arrange the return shipping of a lithium battery. With Parcel Money it was super easy and I will definitely use the service again.
13/06/22 by L BAKER
Great, easy to use and delivered on time!
13/06/22 by Customer
The website is very easy to navigate and get a quote. Booking is easy too. I always use this company as I receive a great service.
13/06/22 by Customer
This is great.
Easy way to buy return postage
13/06/22 by Atta Ul Noor Rajayki
Easy service to use.
Took 6 days to get to address in USA.
It would be nice to get a delivery confirmation email
13/06/22 by Vincent Reid
Excellent easy to use service
12/06/22 by Customer
No issues, regular tracking updates
12/06/22 by Michal Szlosek
Didnt really have any problems mainly due to the fact that the shop that I had to leave the parcel at was quite close. it was good that i had a number of options.
12/06/22 by Customer
I’m a bit disappointed - the price charged was very competitive but once again, on arrival in France, there was a customs duty to pay. I would rather pay the real cost at the beginning.
12/06/22 by Alison
The tracking is nonsense! On the day I dropped off my parcel at the local PO, the tracker says step 1 has been achieved ie On route to the hub but two days later, it says my parcel has been Collected from my local PO, having been apparently at the Bristol Depot and International Hub in the interim. Twelve days after drop-off my parcel still doesnt appear to have made it to step 2, let alone been Exported. Supposedly 6-7 days to delivery but even taking account of the Bank Holidays, theyve missed the target by a long distance.
12/06/22 by Rebecca
Good comparison site. Great price and service
12/06/22 by Mr Marriner
UPS has a system that does not function properly. In Portugal they have asked me for Customs papers and invoices paid at the time of order. Their system is obviously not joined up. about time they joined the 21st Century. And I am not praising Parcel Monkey or Trustpilot who are both an irritation.
12/06/22 by Christopher Flew
Collected as scheduled and delivered on time with updated tracking.
Excellent.
12/06/22 by Mr Gary Boyce
good easy to use website
12/06/22 by peter chapman
as good as always no problems A+
12/06/22 by MR A BENNETT
Hello- I’ve been using parcel monkey for some time to send my grandson packages with gifts and pre-loved toys from charity shops. And everything has gone as it should until this last package. It was collected on 5/05/22 and to date 12/06/22 it still hasn’t arrived at destination.Customs has been asking for copies of documents already supplied and queried what ‘private individual means. No information to date .
12/06/22 by Charlotte
Excellent service and very reasonable.
11/06/22 by Hema
Easy to use, quick + efficient
11/06/22 by Victoria Mountain
Easy to arrange collection through website, very reasonable cost, good choice of carriers. Item picked up on day of collection, you do have to be available all day as no time given. Overall great experience and would use again.
11/06/22 by Elizabeth Bottle
Awful service took longer to deliver than advertised and also misstated who would be handling the parcel resulting in an extra charge to the person it was being delivered to. Would not use again
11/06/22 by Rick
Disappointed. Pickup booked was not collected on the day and no information until i had to contact them and rebook.
11/06/22 by Joel Singh
Seamless service, will use again. Prompt pick up and delivery as scheduled.
11/06/22 by Charlotte Smart
Always efficient on the website and service that you pay for. First port of call for postage.
11/06/22 by Lynn G
Amazing Service
11/06/22 by Fortune Car Care
Do yourself a favour when shipping internationally... Dont use Parcel monkey, pay the little extra and book directly with the courier company. If there is a problem with the parcel there is absolutely no way of reaching anyone by phone. The current system used by Parcel monkey is slow, ineffective and found lacking !!! You have to Post a msg/email using pre-scripted queries, then hope and pray you receive a helpful, speedy, positive reply. Which in my case was non of the 3. Infact I found the style & tone used was most unhelpful.... thank God for Parcel Force customer service calls, and USPS tracking service, without which I would be surely having a panic attack!!!
11/06/22 by Lisa Corboz
Does what it says on the tin thank you
11/06/22 by Paul Gibbins
V.Good service
11/06/22 by HANIF MOHAMED MASTER
I needed to get a parcel to Scotland very quickly. It was easy to compare options and it was on its way with limited fuss, a great price and perfect timing. Thank you.
10/06/22 by David Putley
Excellent service as always
10/06/22 by Rosey
Did what it said on the tin.
10/06/22 by Mr Streeter
An amazing service parcel was actually collected early as driver was in the area arrived next day as paid for.y collection employee was polite and helpful I will definitely use this company again and recommend to family and friends
10/06/22 by Angela stuart
I have sent in a review, expressing how useless the after sales service is. My parcel was supposed to be delivered next day was not collected on time or delivered for four days. Parcel monkey washed their hands claiming it was nothing to do with them, asked for parcel number which they got and then did not respond
10/06/22 by alison black
Collected 19th. May still not delivered! with customs in Portugal absolute farce!!
09/06/22 by Richard Rimes
Good service and prices
09/06/22 by Johan
To be fair, on this occasion, I would give less than one star if possible. Ive been using parcel monkey for many years now without too many issues. However after using a parcel monkey premium delivery service to send out custom made merch for a Jubilee event (via parcelforce, with a two day window for safety) that did not arrive in time, I have tried to use the insurance taken out against failed delivery to be told that they courier was told by the addressee to reschedule. Therefore they have sided with parcelforce and deem the service complete. The kicker....on this occasion I was the sender sending to my business partner at the venue where I would be joining later. This delivery was not changed. After years of using this service I think it is time to look around, and I would urge anyone to think hard about how desperately you need your parcel to arrive on time. 8 days later and my consignment is neither at the venue or back with myself. Also the insurance seems to be just free money for parcelmonkey because they will side with the courier over their customer so at the very least save yourself a few pounds.
09/06/22 by Ian Cronan
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