We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Have used parcel monkey on several occasions and find it to be a really well priced service. My only criticism if you could call it that , is it can sometimes be a little slow to respond with the link to download delivery labels etc. However I have no hesitation in recommending parcel monkey to anyone who ships goods etc to customers
19/05/22 by Robert Wright
Very well deliveries all good everything went well
19/05/22 by S Harper
Great service next day delivery for a small cost 24kg parcel very impressed.
19/05/22 by Steve Law
hard to get money back once the label has been issued - unlike royal mail
19/05/22 by kevin McCabe
Excellent service.
19/05/22 by Customer
Great service!
19/05/22 by Customer
I paid for the 24 h service but my parcel took 48 h to arrive.
19/05/22 by Kate
The parcel was returned to me in UK instead of being shipped to US, no reason was given.
19/05/22 by Anna
Great service and a real help in navigating he sometimes confusing options and restrictions across different courier services.
19/05/22 by Paul
Very satisfied with the service.
19/05/22 by Jane Kaye-Bailey
Fast and efficient. Good selection of choices for sending parcels.
19/05/22 by David D
Excellent Service first class will use again
19/05/22 by Robert McCulloch
Im happy to use Parcel Monkey as it easy, simple and quick way of sending any size of parcel.
I used them from a 2 to 25 kg items.
19/05/22 by Customer
Maybe they could do better on the prices
18/05/22 by HAMISH EASTON
48 hour deadline not met
18/05/22 by Basil
They are proper monkies ! You buy a service they dont meet the contractual terms then say "oh well" unlucky were not bothered look at our T&Cs. I booked a collection and next day delivery and driver blatantly lied he had collected because he couldnt be bothered to actually do it. I would recommend swerving these and going direct to the carrier.
18/05/22 by Lee Giles
The last few times I have used Parcel monkey I was really disappointed but all I can say is well done, you’ve upped your game and are delivering the excellent service I used to get. Thank you
18/05/22 by Kevin Mole
Very good efficient service, collected and delivered on time. First time l have used them, will most certainly use them again.
18/05/22 by Customer
Excellent service
18/05/22 by Customer
Great service. Thank you for your work.
18/05/22 by Dmitrijs
Paid for same day collection 24 hour delivery, 24 hours later its still sat in my office!! Cant get ahold or live chat anyone to resolve the issue, and rebook collection on the website just takes me to a poorly spelt page from 2015
18/05/22 by Gary Stephen Ford
Parcel still not showing as delivered a week after it was collected.
18/05/22 by Customer
Quick and easy to use. A lot less complicated than I thought it would be. Parcel delivered to Dublin in two days. Amazing service. Will definitely use again
18/05/22 by Louise Pennington
Perfect service thank you
18/05/22 by marek brodacki
Excellent service at a great price
18/05/22 by jim
My parcel has still not been delivered after 12 days Service promised between 3-5 days
18/05/22 by Customer
We posted a very fragile kitchen unit with very fine glass doors. We packaged them pboth particularly well but were still worried about them getting there safely.
Very pleased customer, they arrived perfectly. Thank you
17/05/22 by Adrienne Smith
Excellent service, always a pleasure to deal with, would highly recommend. Great prices too.
17/05/22 by Linda Matthewman
Parcel monkey is quick, easy and user friendly to use.
I opted for 48hours delivery.
The parcel was collected Friday, but didnt deliver until Wednesday, slightly longer than anticipated but customer was ok with these, and they have a tracking system which is also user friendly.
i would continue to use Parcel Monkey and recommended.
17/05/22 by Customer
Simple, fast and reliable service.
17/05/22 by David King
did exactly what it said on the tin
17/05/22 by Customer
Brilliant from start to finish
17/05/22 by helen vanrooijen
Dont use Parcel Monkey . When I stated what I was sending them were quite happy to insure it, Mac computer. When it came to them paying out a claim they said it wasnt covered. Happy to take money , unhappy to pay out . dont use . Cowboys.
17/05/22 by Greg Collins
Very good service, competitive prices and an easy website to navigate,
17/05/22 by Matthew Ruprecht
First time user very satisfied , good service
17/05/22 by B M WEYMOUTH
Happy with parcelmonkey everytime I use them. Dropped my parcel at the post office before noon and my sister received it next day before noon. Thank you parcelmonkey.
17/05/22 by Winta Zerayacob
Very bad company. They tricked you with the fastest delivery but they could not fulfil their promise. My parcel sent to Paris they indicated that it would arrive in 3 days, now the parcel is lost, we cannot even trace it online with the tracking number they provided us. Its such a poor company. I called them, they just said its out of their control. I would never use this company again, really lousy and poor. I am really not happy at all. My customer was very angry with us as they needed the things they ordered from us to take home, to another country. Now we have to resend another package to them, cost us extra courier fees, big damage for us. I wont recommend this company. Do not use them.
17/05/22 by InvisiBra By Lavalia
Arrived on time. Tracking was accurate as well.
17/05/22 by Drew Gough
Used PM several times to send parcels to New Zealand. Always arrived safely & speedily. Only criticism is the international tracking needs improvement.
16/05/22 by Oatcake munching Stokie
Quick deliver
16/05/22 by Customer
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