We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Had to organise a pick up of an item of clothing I’d left at a conference, it was difficult to arrange a suitable time on the or three end so the courier had to try multiple times and they fit it sorted in the end. Good service and good price.
04/06/22 by AMS
Always on time collection and delivery with care.
04/06/22 by Customer
Absolute nightmare experience. 1, First got a a price of £18 for a parcel of 17.5Kg to Slovakia with dpd. When I filled in the form (with all the codes for the food items I was sending) with the address I was sending to (which took about 1 hr) I was told the destination was not availble with dpd at £18 but I would have to send it with Parcelforce for £33!!!. I had to fill the form again (which took another 1hr for ParcelForce). I tracked the parcel. It took 10 days to get stuck in Bratislava Post Office Customs where they refused to clear it for another 1 week and pay Customs Duty of 35 euros (for Indian food items!!!!!) The addresssee had to physically go to Bratislava to pick up the parcel. Never again!!! Dont use ParcelMonkey or Parcelforce- they are cons!!!
04/06/22 by Dr Vijay Parmar
Sent parcel international, just 1day late, not fuss about it, cause the price to send the parcel good value will use again. :)))))
04/06/22 by John C
Fast. Reliable.
Will take it again.
03/06/22 by Customer
Always gives many options, including ones I had not considered. Service is spot on!
03/06/22 by Denpross
Excellent service! My daughter sent me a photo. The parcel arrived in perfect condition. Will definitely use this service in the future.
03/06/22 by D & G Leiper
I have used Parcel Monkey for a number of years. Excellent service as usual. easy & quick to book a delivery.
03/06/22 by A. C.
Bit disappointed the service I used said 4 days but it is now over a week and still not delivered. I know this was to the Netherlands I think you should be more realistic with your delivery times. Wont use this service again will look for a door to door service.
03/06/22 by Customer
Ordered and paid for a UPS pick up and shipment through ParcelMonkey. Not only is their customer service absolutely awful, does not message back or only sends automatic responses BUT ALSO their connection to UPS seems extremely dodgy. I had to contact UPS as my parcel did not get picked up and it seemed like they did not know about it. UPS then promised me my parcel would be picked up the same day BUT IT NEVER HAPPENED! I know need to pay for another delivery service. As this is a business delivery this delay causes me financial damages. I WOULD NEVER RECOMMEND THIS WEBSITE
02/06/22 by Jana Y
Parcel collected and delivered in times specified
Thanks
02/06/22 by D Plum
Parcel posted to Poland on 14 May ‘22 with a 3-5 day delivery. To date (2/6/22), parcel still not arrived. Latest tracking info says “exported” but still not “in delivery country”.
02/06/22 by Mylo
great as usual
02/06/22 by Dave Goodship
Booked and paid in the morning for same day pick up and waited all day. The following morning when I queried I was told the next pick up slot available was 4 days later. Basically lost a week and person in chat I was trying to resolve things with just pointed at t&c and that was that. A flexible way after messing up would have been to try and ring courier to make an exception but response was rigid and robotic.
02/06/22 by Customer
Nothing really to add. Great experience for both sender & receiver
02/06/22 by Mark the Goose
After having a parcel sent back from Spain when using Royal Mail due to some unknown reason, I re-sent the parcel using Parcel Monkey. Found a reasonably priced courier service (Parcelforce), arranged details online, dropped parcel off at local P.O. and yesterday heard parcel delivered with no problems. Will definitely use again.
02/06/22 by Mrs Bletsis
Fantastic service. Fast and efficient.
02/06/22 by ANGELA
I used this company for the first time last week.my parcel was collected from my home on Friday,(I live in London) and it was delivered to the north of Scotland by Saturday noon.i know where to look for further fast efficient deliveries well done parcel monkey.*****.B.Russell.
02/06/22 by Bill Russell Custoner
Great service as usual
01/06/22 by Tim Quye
Very good thanks a lot
01/06/22 by Kaouther
Avoid as possible Hermes driver did not collect the parcel had to arrange another driver and request refund which had to chase for 1 week.
01/06/22 by Carolina Aiello
The courier did not leave a collection note and Amazon had no information about the collection and the package was delivered to the wrong place. I had to prove to Amazon that the collection took place. I was lucky that the front door camera registered it! Not happy at all!
01/06/22 by Dariusz
Great service, parcel delivered next day by trusted parcel service at a fraction of the cost of going directly to them.
01/06/22 by Alan H
Very competitive and deliveries all in good time !
01/06/22 by Paul Ridlington
Good next day service thanks
01/06/22 by Shelagh
Fantastic service, I was advised to use by a 3rd party as I’d never heard of the company. Such an easy and stress less way to send a package/parcel.
10/10 guys thank you for your service !
01/06/22 by Mr D Stansfield
Super service. I would highly recommend.
01/06/22 by Dawn Ford
Excellent service
01/06/22 by Customer
This is the first time I had used Parcel Monkey. It was really easy to use and you get to pick just the right postal service that suits you. Everything went really smoothly and I would highly recommend this website. I will definitely use it in the future.
01/06/22 by Karen
All ok thanks.
31/05/22 by Customer jay
100% satisfaction from start to finish
31/05/22 by Customer
My boxes took about 3 days to arrive home as promised
31/05/22 by Customer
Fantastic job ????
31/05/22 by Customer
Easy to book and arrange collection.
The website stated a 2-4 day delivery window, which is why I chose the service.
Now turns out it’s 7 days.
Disappointed client at the receiving end
31/05/22 by P taylor
All items were broken upon delivery!
31/05/22 by Customer
We use Parcel Monkey 3-4 times a month and have never had an issue.
31/05/22 by Anne Summers
Took parcel to post office as need it on a next day delivery and not enough time for courier to pick up but online booking really easy and straight forward.
I would use again.
31/05/22 by AVA Fire & Security
Great next day service although collecting times keep getting earlier and miss them
31/05/22 by Amanda
Very good service
31/05/22 by Jane Hamerton
Have sent a parcel to France and USA in the last month and would recommend this service
31/05/22 by Customer
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