We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Fantastic service, I was advised to use by a 3rd party as I’d never heard of the company. Such an easy and stress less way to send a package/parcel.
10/10 guys thank you for your service !
01/06/22 by Mr D Stansfield
Super service. I would highly recommend.
01/06/22 by Dawn Ford
Excellent service
01/06/22 by Customer
This is the first time I had used Parcel Monkey. It was really easy to use and you get to pick just the right postal service that suits you. Everything went really smoothly and I would highly recommend this website. I will definitely use it in the future.
01/06/22 by Karen
All ok thanks.
31/05/22 by Customer jay
100% satisfaction from start to finish
31/05/22 by Customer
My boxes took about 3 days to arrive home as promised
31/05/22 by Customer
Fantastic job ????
31/05/22 by Customer
Easy to book and arrange collection.
The website stated a 2-4 day delivery window, which is why I chose the service.
Now turns out it’s 7 days.
Disappointed client at the receiving end
31/05/22 by P taylor
All items were broken upon delivery!
31/05/22 by Customer
We use Parcel Monkey 3-4 times a month and have never had an issue.
31/05/22 by Anne Summers
Took parcel to post office as need it on a next day delivery and not enough time for courier to pick up but online booking really easy and straight forward.
I would use again.
31/05/22 by AVA Fire & Security
Great next day service although collecting times keep getting earlier and miss them
31/05/22 by Amanda
Very good service
31/05/22 by Jane Hamerton
Have sent a parcel to France and USA in the last month and would recommend this service
31/05/22 by Customer
DO NOT USE!!! Use a more reliable and genuine service. Like another courier. Parcel monkey took £52 more out my account for £10 delivery. They will just take money from your account and theres nothing you can do. Even if you are overdrawn. There is no customer service. Please avoid at all costs.
31/05/22 by Ross McMahon
Dogs todgers
31/05/22 by Customer John H
Good service
30/05/22 by Mark Rose
I used this to book a courier - because I used Parcelmonkey I got a free collection from the courier which was perfect and saved me having to drop it off. All for less money.
30/05/22 by Elisa Trueman
Always use parcel monkey for sending parcels to family in new Zealand. Never had an issue yet! Always the cheapest price available too!
30/05/22 by Customer
Received on time and in good condition also no additional oversized charges !! Will use again
30/05/22 by Paul Steward
Too many times now my express24 parcels have sat for 4 or 5 days on the post office floor waiting for collection. When I contact Parcel Monkey they dont care and do zero to help.
30/05/22 by John King
excellent , quick pick up and delivery , great price
30/05/22 by MARK SMITH
Confirmation said parcel would be collected on an certain day and it wasn’t. Zero communication or explanation from Parcel Monkey.
30/05/22 by jodi
have used parcel monkey several times and they offer a very good price and delivery is first class
30/05/22 by Mrs Valerie Smith.
laptop was collected and delivered swiftly and on schedule. no complaints, would use again!
30/05/22 by Customer
Very good service. Needed to book a same day collection with next day delivery. All went very smoothly. Price was good. Will use again.
30/05/22 by PETER
Do not use this company! They returned my parcel for no reason. On the system it looks like my parcel is now in the States at the wrong location but it isn’t it’s back at my address in London. They then charged me for another persons parcel because the dimensions did not match mine. No one is helping me I keep being passed around. I have now been changed over £120 and the parcel is still at my house!
30/05/22 by Anna
So easy, just need dimensions and weight of parcel and off it goes.
30/05/22 by Mr P
VERY LITTLE CUSTOMER SERVICE WHEN THINGS GO WRONG, YOU ARE REQUIRED TO PROVIDE THE INSIDE OF A DUCKS BACKSIDE BEFORE THEY ACCEPT RESPONSIBILITY. THEY PROTECT THE COUREIR BEFORE THE CUSTOMER.
30/05/22 by Customer
Great Service,Reliable.Highly recommend
30/05/22 by kate
very fast and trusted delievery
29/05/22 by Customer
Very cheap and reliable, well recommended
29/05/22 by abdou mant
First time I have used Parcel Monkey to send a package. It was a large, bulky item. Everything worked very well.
29/05/22 by Ray
Webpage easy to use, for Sending a Parcel to Canada from UK. Parcel Monkey found best price and made completing the customs documents easy and all printable. The parcel arrived on time ????
29/05/22 by Andrew Baker
Second time I’ve used parcel monkey and I will always use them now, easy to compare courier services and charges and they send you all the paperwork to print. Simple
28/05/22 by Julie Page
First class service
28/05/22 by Customer
The overall service is good and shipment on time but except a problem to find the item code and print the customs doc. label.
28/05/22 by Eva
No problem great service ,could track the parcel from home to Canada.
28/05/22 by Denisewibberley
Easy to use no issues with parcel monkey at all
28/05/22 by Krump
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