We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Another A*service
28/05/22 by CustomerAnn
Very good delivered on time and collected on time , give Is you time they collected
28/05/22 by Customer
Problem trying to leave parcel at pick up point. Dont accept parcels anymore
28/05/22 by Julie Mclean
very poor stayed in all day ,said they could not pick up the parcel as no one was in they never came had to take the parcel myself to parcel force in deeside. 20 pounds ripoff. the parcel was in front porch insde door open a big parcel..in clear view. no card or any notification just a 3 word email NO ONE IN what about refund
27/05/22 by frank moran
Took £52 charge from my debit card for over size parcel which definitely was well within their own size and weight limit
27/05/22 by Jill
Arrived in perfect condition. Thank you to the delivery person.
27/05/22 by DARREN SMITH
Really easy process to use from start to finish
27/05/22 by Lee Russell
Site easy to navigate for quote for multiple package delivery - reasonable price.
Delivered to client in timely fashion.
27/05/22 by Customer
Brilliant - this is the second day the guy has picked up a really large parcel from me and he did so with a smile on his face! The price was competitive - in fact, cant beat parcel monkey for finding the best price. Ive had others quote me much more - and the service is always brilliant - in fact, havent had a problem yet in ten years of trading with ebay - wish I could say the same about other platforms. Thanks parcel monkey! Good job.
27/05/22 by Samantha Cox
Recommend service
27/05/22 by MR G
Booked a parcel with DPD to be delivered, parcel was collected and never delivered, parcelmonkey now won’t open a claim as my customer can’t supply photos of something he never received
27/05/22 by Bruce
Item arrive damaged in March 2022 .. insured delivery.. item not on exclusion list .. raised claim … now we are in May still waiting to here..shocking overall customer service, slow to respond.. looking to try an escalate compliant. Avoid !!!!!
27/05/22 by Mr and Mrs Bacchus
I always use Parcel Monkey when posting parcels to my son in Canada. They are, by far, the best prices around. The website is easy to navigate and I particularly appreciate the ease of tracking the parcel’s progress. Highly recommend
27/05/22 by Christine
Been battling nearly 8 weeks with this company same reply sorry for inconvenience cause we are looking into the matter . Finally I get this one which really is hilarious Hi ***** Hope you are fine. As per courier: This parcel was not found in our Hub or PARC . I have now requested for the dispatch manifest so I can raise an investigation with the EMS team . I apologised for the inconvenience caused . . Please be advised that we can only accommodate your request for a refund once the parcel has been delivered. ******** This battle with them has been ongoing since MARCH its lost how can you refund when a lost item is delivered!!!
27/05/22 by Amanda
My parcel has arrived broken down I’ll never use this company again
27/05/22 by Abdelattif OTMANE
Easy to set up delivery and print label and custom forms. Driver collected on time and was very cheery.
Parcel Monkey is a great service I will continue to use
26/05/22 by Mark Colmer
Easy and delivered to time safely.
26/05/22 by Customer
Perfect in every way.
Simple, clear instructions and information.
My parcel was collected and delivered as promised.
26/05/22 by Matt
I thought this is the time to write a review based on the last few experiences Good 1) They are relatively cheaper than others. 2) If you come on the lucky side, the item gets delivered and happy days. Bad 1) Customer service is ok-ish certain times but terrible sometimes. 2) By any chance, if you end up with Jason at parcel monkey for queries, then your bad times started. He will not help you first of all and then gives false information about what is published on their website. When you book a Parcelforce international economy, there is no definite date they will give you because it is expected to be slow delivery. But with parcel monkey you need to open a claim within 10 days otherwise, you are not eligible for a claim. Basically, they will find some loopholes not to award the compensation even if the courier messed it up to your package. Generally, with Parcelforce for international deliveries, you cant open a claim within 30 days, I dont have a clue why parcel monkey needs the claim to be opened within 10 days. If you try to open a claim on the 8th day, they will advise you it is too early as well. Total chaos tbh. I wouldnt recommend them at all.
26/05/22 by Nits
Very easy to use, arrived on time and inexpensive.
26/05/22 by Customer
On the morning of the day of collection, I received an email informing me the courier would collect between 15:00 - 17:00. 17:00 came and went. I thought the courier had been delayed. But the courier didn’t show. The next morning I followed the link ParcelMonkey had sent for status updates only to discover a message that said “the courier has informed us you no longer need your parcel collected” an obvious lie. I’ve rebooked collection for today. Let’s see if they turn up!
26/05/22 by Annoyed customer
Always great service
26/05/22 by Amy
Used this company many times.
Best value for money & gets the job done
26/05/22 by david Costello
Competitive price and smooth operation
25/05/22 by D James
Our parcels were picked up from our house on time and they were delivered to their destination without a hitch. Brilliant service!
25/05/22 by Mrs M Smith
First class, quick and easy to use
25/05/22 by Customer
Used parcel monkey for the first time to send parcels to Canada and Dubai. Great service, easy to use and regular updates received.
25/05/22 by SB
First time Ive ever sent a large box. I was a little nervous. But why I dont know parcel monkey made it effortless.
25/05/22 by Mr JEFFREY GRAHAM
Excellent service
25/05/22 by Carole Shanley
Really excellent..quick pick up and delivery
25/05/22 by Wendy Hawthorne
Easy to do just few clicks
25/05/22 by Nick Tokh
fast delivery, parcels arrived in excellent condition, friendly driver. I am happy customer.
25/05/22 by Urszula
Excellent from driver picking up parcel to tracking delivery, also delivered when it said the parcel would be delivered overall very happy customer and would definitely recommend and also definitely use again.
25/05/22 by Louise Elliott
Still no refund they keep saying they will sort it out but nothing Please dont use this company
25/05/22 by Customer
Fosse Way Honey products are delivered by ParcelForce and booked on ParcelMonkey.
Fast, reliable and great value via ParcelMonkey
25/05/22 by CHRIS ATKINS
Have used a number of times and found to be very easy and efficient
25/05/22 by Geoff Gale
Reasonable pricing and efficient.
The delivery took longer almost week, your ad said 2-5 days and 1normally you would expect courier service to deliver within days.
25/05/22 by Syed Mehdi
Absolutely fantastic!
24/05/22 by Brenda Parsons
Customer service is very fast at responding. Unfortunately not particularly helpful as everything in in the hands of the couriers they use which unfortunately appear to be unable to carry out the simple tasks they are paid to do.
24/05/22 by andy
One star is very generous. I felt compelled to visit to let people know about my experience with this company. I sent my parcel to a pick up point for delivery to new york, usa with a deadline of 2-3 days via this company. I tried to track it from the day, i left the pick up point and when i looked there was no tracking information at any time online. I messaged the company daily and each day was told reassuringly each day that my parcel would be picked up and dpd had not got back to them with an update. 7 days later i phoned the parcel pick up point who confimed that my parcel was still at the store the same place i had left it a week earlier. It was too late to be delivered, my business transaction was impossible to fulfil and to say im deflated is an understatement. From day 3, I asked for the matter to be esculated to a manager but this fell on deaf ears. I now have to cancel any collection. I have learnt my lesson and will never use this or any company like this again. I will update, as I have now had great financial losses due to deadlines not being met. I dont want a apology from someone wanting to protect the reputation of your company - I want a written apology from senior management and financial compensation for losses.
24/05/22 by Christina
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