We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Very happy with your service
24/05/22 by Diane Stephanides
Package delivered. It was a shower glass enclosure and arrived safely!
24/05/22 by Customer
Good website.Useful for UK parcels
24/05/22 by peter chapman
Excellent service and prompt delivery
24/05/22 by M Hooker
Very easy process to identify the best quote to send my parcel. Excellent service from parcel provider.
24/05/22 by Kath Trimingham
Great service. No problems.
24/05/22 by Peter A
not door delivery
24/05/22 by Customer
EXCESSIVE CHARGES BASED ON VOLUMETRIC SIZE NOT WHAT IT ACTUALLY WEIGHS, THEY SAY A BOX OF FEATHERS WEIGHS THE SAME AS AN IDENTICAL BOX OF LEAD, STUPID, YOU CANNOT ARGUE WITH THEM, DO AS I DID AND GO TO Courier, CHEAPER WITH NEXT DAY DELIVERY AND THE BEST TRACKING INFORMATION ANYONE HAS, I WILL NEVER GO BACK.
24/05/22 by Customer
Met expectations. I would use service again
24/05/22 by David Ezquerro
Offers good value for money, with a range options. Sending parcel globally without anxiety.
24/05/22 by Haroon Bashir
Excellent value for a parcel that needed to be sent abroad. The tracking was continual and reassuring and the parcel arrived to its destination efficiently - really happy with the service provided.
24/05/22 by Natalie
On time collection and delivery, will definitely use again
24/05/22 by Mandy DOHERTY
Usualy the best prices very easy to use.
24/05/22 by Peter John Baugh
They lost my parcel. No updates at all. I sent gift for my Nephew on his birthday it got stuck in it . So they ruined my plan to give him birthday present. I won’t recommend anyone to send parcel with them. They don’t have access to anything. They charge me for 3 day delivery and it’s now two weeks . Very annoying.
23/05/22 by A C Thomas
First class service.
23/05/22 by Diana
very good. prompt service
23/05/22 by Customer John Small wholesale
Quick collection and delivered when they said they would. Can’t fault them.
23/05/22 by Steven KENNY
Awesome service thank you for your help
23/05/22 by Neil
Perfect wouldnt use anyone else
23/05/22 by glenn
Because the parcel wasn’t delivered which caused untold stress
23/05/22 by Customer
Excellent service
23/05/22 by Kelly
AVOID USING THIS COMPANY. I sent a parcel global priority 18 days ago using the 3-5 day service. I have queried via email, online and via bot and still not received any response. They have completely avoided taking any responsibility for the parcel and I am not allowed to contact the actual courier company that accepted the parcel on their behalf. What a sham?????
23/05/22 by Customer
Rubbish company. My parcel arrived damaged and I made claim 9 days before and they didn’t respond me. The company hasn’t any contact phone number. Don’t trust them. Because they didn’t support their customer.
23/05/22 by ALI SHEIKHALESLAMI
Avoid Parcel Monkey, they just pay you lip service and do not follow through on issues and complaints. I sent a shipment via Parcel Monkey on 9th May 2022 and paid the Protection fee due to the value of the item. The parcel has not been delivered to my customer and now I have to refund the customer. Despite twice asking to invoke my PROTECTION POLICY THAT I PAID FOR, I have been ignored and no-one is helping me. Absolutely scandalous!! I am out of pocket and this firm are not honouring my protection policy.
23/05/22 by customer
swift delivery, easy drop off and parcel arrived in good condition.
23/05/22 by Customer
Great rates easy to book prompt service thanks
23/05/22 by John Evans
Quick and efficient
23/05/22 by Ronald Scott
Good service easy to use and book
23/05/22 by Andrea Child
Very good, professional, arrived on time at a reasonable cost. Wud highly recommended.
23/05/22 by Mark in Manchester
They were the cheapest and very good communication and brilliant service
Would most certainly recommend them
22/05/22 by Mrs Cynthia Mccarry
Very good service and easy booking. Collected and delivered on time!
22/05/22 by Customer
Very straightforward to book, no problems at all.
22/05/22 by Rob Hull
Cheaper than the post office quoted and parcel arrived in the USA quickly and without any problems. Would use again.
22/05/22 by Ms A
Brilliant thanks
22/05/22 by Customer
Excellent service. Quick response to my problem which was rectified immediately
21/05/22 by Nina
A very reliable service.
21/05/22 by Anton
Easy to book and delivered in good time at a decent price.
21/05/22 by Martyn Thomas
I needed goods collecting from a business and delivered to my home, Parcel,Monkey was easy to use and let me decide which courier I wanted to use, and wha5 date I wanted for collection. Will def use this all the time now, rather than drive to a Hermes point.
21/05/22 by Fiona
My parcel has been damaged
21/05/22 by Kelly
Great! Would use again
21/05/22 by MAREN
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