We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Quic easy , good price , spot on ;-)
30/04/22 by Tom
As always with parcel monkey , we send the box in good shape and the kg is correct . Then they report back with an extra charge . We all know that extra charge is false , as they say the scan from Courier has increased the size .Its not possible ... and they know it too. You book box size correctly with kg on premium scales as we have . Where is the issue, Courier or parcel monkey?If I ask for confirmation of your weight adjustment, .you cannot provide it.
30/04/22 by Philip
Always 5 stars, cant fault the service or prices
29/04/22 by Customer
So easy to arrange and always on time.
29/04/22 by Marion Muston
No problems, as far as I am aware. I know the parcel was collected as agreed, and safely delivered.
29/04/22 by Tom Brown
Great service and very efficient, thanks a million
29/04/22 by Customer
Im so annoyed, went ahead and booked a delivery with Parcelforce via PARCELMONKEY Everything was working fine, they were perfectly able to take my money. Soon as payment was made Website went down for maintenance, I have no proof of booking, no email receipt. So now Im having to book again with another company because my parcel needs to go today!!!!! Plus THEY DONT HAVE A PHONE OR CHAT OPTION!!! now Im paying double just to get this parcel out and having to bloody ring my bank for a refund!!!!
29/04/22 by Emma Matthews
Only website that I found easy to use
29/04/22 by RonaldKeeley
easy to book online and delivered on time
29/04/22 by Customer
This is the second time using parcel Monkey and again the have delivered a quality service with ease of use setting up, the usual shock as price increases at checkout due to living in Scotland, I was a little disappointed that from Edinburgh to Inverness, both in Scotland there was still a hiked price, I dropped a star due to the instructions for courier not being followed, but the parcel arrived.a day later than advertised but I didnt pay the extra for delivery guarantee, but will use again for sure.
29/04/22 by Stuart Mackay
I dont understand why next day does not mean next day. I purchased on Tuesday for pick up on Wednesday but instead, you picked up on Thursday.
29/04/22 by Robin Colla
Good sercices
29/04/22 by LEFKO MIHAI
Do not use these people. Sent to large parcels through parcel monkey who used parcel force as a courier. First parcel label worked second label for second parcel not working,which meant taking this 14kg box back home. To recover the refund for delivery was the first mission. Now wheres my first parcel... After 2 weeks they cannot find the 11kg parcel. Messages back n forth. Nobody wants to call and have a telephone conversation. Which means you spend your time sending messages and getting replies my different agents. Most of them very unhelpful going round in circles. Meanwhile the parcel that was refused was successfully resent with royal mail arriving in just 4 days....
29/04/22 by Dee Johnson
My first experience, but it will be the last. Very disappointed!
28/04/22 by Customer
Booked and paid for next day, dropped parcel off it took 6 days to arrive at destination. To make matters worse the tracking number did not work until after the delivery had been done. So customer kept contacting me askinb for parcel details. Contacting them was a waste of time.
28/04/22 by Customer
Good Price Good service
28/04/22 by Bubby Aquila
Excellent as always
28/04/22 by Customer
Very delayed. Said it was going to take 2 days but instead took almost a week
28/04/22 by Customer
Perfect service, the driver took care of the parcel. And delivered within a few days.
Great setvie
28/04/22 by Customer
Brilliant service from start to finish and fast shipping from UK to USA.
Would definitely use again, the parcel booking service was a lot simpler to use than other firms which is a bonus.
28/04/22 by Gemma Durham
The delivery went as great as was expected.
28/04/22 by Brenda
Found a great price for a parcel to be collected from someone else and delivered to me. Everything worked as it should.
28/04/22 by Mr Duncan Jay
Booked online. It was quick and easy. The parcel arrived promptly and safely in New York.
28/04/22 by Mrs Louise Percival
Easy and reliable
27/04/22 by Customer
Collection good but would have been better if we had some clue as to when parcel was to be collected. Had to cover whole day which ment leaving off work early and 15 mile journey to cover when wife was going to work, only to find parcel collected as I arrived home.
27/04/22 by MR PAUL BECKETT
I have used Parcel Monkey both domestic and abroad parcels. I am very satisfied and recommend for everyone.
27/04/22 by Customer
First time user.
Will use again
Have recommended to friends
27/04/22 by Denise Hutchinson
Very easy web site and getting a cost easy without inputting information before you get a price, tracking and delivery on time, overall excellent
27/04/22 by Karen Hughes
Quick and easy to book a courier collection from home. Good communication throughout. Not used Parcel Monkey before, but will be in the future!
27/04/22 by Richard O'Brien
Parcel Monkey said that Parcel Force would deliver in five days, but it has been 7 days now and it still hasn’t arrived in Germany (I posted it from London, England).
27/04/22 by Customer
Excellent, quick and easy to use, go the the States in about 5 days including customs. Will use as our default international shipper!
27/04/22 by Nigel Dow
Efficient and reliable
27/04/22 by Gail Sandford
GOOD, QUICK, EASY
27/04/22 by LES
You collected my money and my goods are still with me the driver dont turn up. This is a scam company. I am urging you to pay back my money or else I will take a drastic action
27/04/22 by Memuna Kamara
Really easy to use, best price
27/04/22 by Emma Deans
Excellent service
27/04/22 by Graham Stone
Easy to book and track . Thanks parcel monkey !!!
27/04/22 by Naz
Great service ???? 5star
26/04/22 by Customers n Butterworth
Very easy & trouble free system to use for a successful delivery.
26/04/22 by Ms Susan Crawford
Delivery should be 3-5 working days. Excluding weekends and bank holidays it took 6 days. Good communication.
26/04/22 by Agnieszka Crooke
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