We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Brilliant service- booked on line Thursday before Easter - collected on Tuesday as booked and delivered in Dubai Friday morning! Fastest ever transit . Well done
26/04/22 by Alan Nunn
Avoid. Late delivery and no compensation. I was sold a service to deliver my parcel in 3-4 days but it took 9 days, by which time the the recipient had moved, so I lost the my item as well as costs of shipping. Horrible experience Parcel monkey.
26/04/22 by Risa
Second day in a row collection booked and no one came to collect, when talking to customer service reps they blame the courier company,they have taken over £100 from our account but no pick up no delivery absolute JOKE. NEVER AGAIN
26/04/22 by mehmet
If you use Parcel Monkey you are in a good chance to be ripped off with fake additional charges which usually happen after your shipment is delivered and never before. They would debit your account and only after they took your money they will send you invoice and email saying their partner claimed dimensions you have provided during booking were inaccurate and therefore you have to pay additional charge. They dont accept PayPal and one of the reasons is that if you pay by PaypPal you can prevent them from doing this. Once you provide them with your card details they are in your pocket. Once you complain they will politely ignore any of your proofs and assurances you have provided correct details during booking process. They wont provide you with any proof for their claim (as naturally they dont have one ) and every time you send message via chat or email it will be picked up by another person. Not worth using them as thinking you will save few £ will actually make spend more and youll get lots of headache. Only way is to speak to your bank and recover money they tried to steal from you.
26/04/22 by B S
After booking my overnight/next day parcel in with Parcel Monkey, the paperwork and details arrived via email in no time. I attached the labels to the box and awaited the next step. I received no notification as to when the parcel would be collected the next day, so spent a few hours awaiting the collection. Once the courier from DX arrived, a photo was taken of the box and it was loaded into the van. This was the last I saw of my parcel and heard no updates. As the parcel was now in the hands of DX couriers, PM had little more to do than wait for updates from DX - updates which never arrived. The brief service I have received from PM was good, they provided the service of booking my parcel in, but the overall experience has been poor as my parcel is now lost, considered gone!
26/04/22 by Kevin McD
Accurate delivery
26/04/22 by Customer
Parcel collected and delivered as promised ????
26/04/22 by Mr Steve Cox
Very efficient and helpful. Continue to be trustworthy with my parcels .
26/04/22 by customer
Very efficient and trustworthy
26/04/22 by customer
Did what it said on the tin
26/04/22 by cuspaddytomer
Parcel Monkey Provided a VERY GOOD Service at a Very Good Price
26/04/22 by Bill
Excellent service.
25/04/22 by Customer
Easy to use, works every time!
25/04/22 by RF
Easy to choose and organise a parcel to get sent off. There are plenty of choices available even options available if you dont have access to a printer????
25/04/22 by Leslie Stempien
I have used parcel monkey for sending parcel from the UK to overseas many times. All went very well!
25/04/22 by Customer
Excellent, made posting a parcel so much easier,
25/04/22 by patricia moss
Great service.
25/04/22 by Customer
Very good customer service and very quick delivery Im happy to deal with you again and again
25/04/22 by Mounir Maoudj
Despite paying £54 for express delivery, no one at Parcel Monkey is able to tell me where my parcel is. It has now been weeks and I have yet to speak to someone who actually cares about my issue! I will never recommend Parcel Monkey again which is quite sad because on previous occasions they were OK.
25/04/22 by Jacky Humphries
Arrived safe and on time, being able to courier a bit more weight than some is a plus
25/04/22 by DjKeet
I must have sent hundreds of parcels through this company. Generally everything arrives and thats fine. However any time there is an issue it is never their fault. If items are broken in transit there is no recompense as apparently they are only contracted to get the items delivered. However when items arent delivered its not their fault either. Everything is dealt with in an impersonal manner and I have simply lost patience with dealing with them. There is no attempt at creating a business relationship and I find it a truly frustrating experience. I am moving directly to the couriers, they are cheaper and you can speak to a person.
25/04/22 by Justin Birch
Excellent service !
25/04/22 by Sarah
Fast labels and any problems addressed quickly
25/04/22 by LYDIA MORRISON
The service is very nice and the team is polite and brilliant.
25/04/22 by Customer
Posted 14th April still not left the UK for India
25/04/22 by Customer
Can not fault this company. They are great. From start to finish, everything goes smoothly.Well done Parcel Monkey
24/04/22 by Terry Stevens
Easy and efficient ????????
24/04/22 by Mark Till
Delivery delayed. Unhappy end customer
24/04/22 by Customer
Easy service to use.
24/04/22 by Tracy Barton
I booked and paid for a package in good faith. I took it to the indicated drop-off point. There, I was told that the courier co. had not picked up from that shop for a week and they had no room for another package. I see it as outrageous that the courier co. accepted the booking, knowing as they must that something is very wrong with their operation in the area. It borders on outrageous that ParcelMonkey, taking money given in good faith, would not be AWARE that this courier company is having difficulty in this area -- a difficulty that adversely affects their own service and reputation. I found myself on a wild goose chase (in poor heatlh) and even so have had to delay the package over the weekend. Frustrating. Let down.
23/04/22 by etubuter
Efficient service at a good price
23/04/22 by Amanda Y
Very poor service .the courier totally smashed up my item which was well packed in 2 boxes gave them all the photo evidence and message from overseas buyer which they asked for. Told have to wait for 30 day for courier to get back to them. I didnt deal with the courier I dealt with parcel Monkey and the parcel was insured.
23/04/22 by Customer
still waiting for my international parcel to arrive in the country after taking it to the post office on 14th April and its now 23rd - it took 5 days to get to the Tonbridge depot - wont be using parcelforce again
23/04/22 by NIKKI4GILES
Excellent service
23/04/22 by jerry deasy
Great value and easy to use.
23/04/22 by Steven
Ordered the collection, courier arrived an took parcel away, would have liked to have a time slot for collection.
23/04/22 by Broders
Recovered my hand luggage from Lands End Airport via Parcel Monkey booking with Parcelforce and all went very smoothly
A perfect service and a huge relief to get the bag collected and brought back, 300 miles away
23/04/22 by Robert D
My parcel tracking has disappeared halfway through its journey. It now says it has been delivered but I’m still waiting at home for it. WHERE IS MY STUFF!?
23/04/22 by Customer
Parcel collected and delivered with no issues.
23/04/22 by Natalie Murphy
I appreciate the prompt response and collection of my parcel. It is a honour to have a company like yours that delivers services even at short notice. You have been an asset to my business this is why I keep coming back. Just one thing. Please notify me when parcel is delivered to recipient. Thanks for good service. Catherine, London
23/04/22 by Catherine Ashfird-Okai
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
