We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Ive used parcel monkey for a few years now and found them to be excellent
21/05/22 by Richie Conway
Im always impressed with Parcel Monkey. So easy to use the website , the prices are great , and the parcel is collected from home. I cant fault , takes the hassle of sending a parcel away. I highly recommend.
21/05/22 by David McGrattan
30 days and still no refund for the parcel that was smashed to pieces take no responsibility for the damage I paid money to you and not parcel force so you should have honoured the insurance Another company hiding behind the Web when there is a problem.
20/05/22 by Customer
Easy to use for a techno phone like me
20/05/22 by Sharon
Excellent service.
Timely collection and delivery to USA.
20/05/22 by DAVID MACGREGOR
100% no problem
20/05/22 by keith malkin
All went well with the collection. The item was left outside in the street at the destination very lucky it was not stolen.
20/05/22 by Nigel Bowles
First time I’ve used PM.
Couldn’t fault them.
Perfect.
Collected when they said they would and delivered next day.
I think 24hr delivery of a guitar for £17 is incredible value.
Thank you
20/05/22 by Chris
Amazing service A*
20/05/22 by Rosey
Great service, quick and dependable
20/05/22 by Jerry Price
Excellent service. Easy website to place order. Good tracking system. A bit more expensive than other services, but always been reliable and worth the extra cost.
20/05/22 by Customer
Fast delivery, parcels in excellent condition, friendly courier
20/05/22 by Urszula
Seems an easy enough site to move through and would use again when needed .
19/05/22 by david evans
Efficient and on time
19/05/22 by Customer
Very happy with the service
19/05/22 by Sean Locke
Have used parcel monkey on several occasions and find it to be a really well priced service. My only criticism if you could call it that , is it can sometimes be a little slow to respond with the link to download delivery labels etc. However I have no hesitation in recommending parcel monkey to anyone who ships goods etc to customers
19/05/22 by Robert Wright
Very well deliveries all good everything went well
19/05/22 by S Harper
Great service next day delivery for a small cost 24kg parcel very impressed.
19/05/22 by Steve Law
hard to get money back once the label has been issued - unlike royal mail
19/05/22 by kevin McCabe
Excellent service.
19/05/22 by Customer
Great service!
19/05/22 by Customer
I paid for the 24 h service but my parcel took 48 h to arrive.
19/05/22 by Kate
The parcel was returned to me in UK instead of being shipped to US, no reason was given.
19/05/22 by Anna
Great service and a real help in navigating he sometimes confusing options and restrictions across different courier services.
19/05/22 by Paul
Very satisfied with the service.
19/05/22 by Jane Kaye-Bailey
Fast and efficient. Good selection of choices for sending parcels.
19/05/22 by David D
Excellent Service first class will use again
19/05/22 by Robert McCulloch
Im happy to use Parcel Monkey as it easy, simple and quick way of sending any size of parcel.
I used them from a 2 to 25 kg items.
19/05/22 by Customer
Maybe they could do better on the prices
18/05/22 by HAMISH EASTON
48 hour deadline not met
18/05/22 by Basil
They are proper monkies ! You buy a service they dont meet the contractual terms then say "oh well" unlucky were not bothered look at our T&Cs. I booked a collection and next day delivery and driver blatantly lied he had collected because he couldnt be bothered to actually do it. I would recommend swerving these and going direct to the carrier.
18/05/22 by Lee Giles
The last few times I have used Parcel monkey I was really disappointed but all I can say is well done, you’ve upped your game and are delivering the excellent service I used to get. Thank you
18/05/22 by Kevin Mole
Very good efficient service, collected and delivered on time. First time l have used them, will most certainly use them again.
18/05/22 by Customer
Excellent service
18/05/22 by Customer
Great service. Thank you for your work.
18/05/22 by Dmitrijs
Paid for same day collection 24 hour delivery, 24 hours later its still sat in my office!! Cant get ahold or live chat anyone to resolve the issue, and rebook collection on the website just takes me to a poorly spelt page from 2015
18/05/22 by Gary Stephen Ford
Parcel still not showing as delivered a week after it was collected.
18/05/22 by Customer
Quick and easy to use. A lot less complicated than I thought it would be. Parcel delivered to Dublin in two days. Amazing service. Will definitely use again
18/05/22 by Louise Pennington
Perfect service thank you
18/05/22 by marek brodacki
Excellent service at a great price
18/05/22 by jim
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