We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
My parcel has still not been delivered after 12 days Service promised between 3-5 days
18/05/22 by Customer
We posted a very fragile kitchen unit with very fine glass doors. We packaged them pboth particularly well but were still worried about them getting there safely.
Very pleased customer, they arrived perfectly. Thank you
17/05/22 by Adrienne Smith
Excellent service, always a pleasure to deal with, would highly recommend. Great prices too.
17/05/22 by Linda Matthewman
Parcel monkey is quick, easy and user friendly to use.
I opted for 48hours delivery.
The parcel was collected Friday, but didnt deliver until Wednesday, slightly longer than anticipated but customer was ok with these, and they have a tracking system which is also user friendly.
i would continue to use Parcel Monkey and recommended.
17/05/22 by Customer
Simple, fast and reliable service.
17/05/22 by David King
did exactly what it said on the tin
17/05/22 by Customer
Brilliant from start to finish
17/05/22 by helen vanrooijen
Dont use Parcel Monkey . When I stated what I was sending them were quite happy to insure it, Mac computer. When it came to them paying out a claim they said it wasnt covered. Happy to take money , unhappy to pay out . dont use . Cowboys.
17/05/22 by Greg Collins
Very good service, competitive prices and an easy website to navigate,
17/05/22 by Matthew Ruprecht
First time user very satisfied , good service
17/05/22 by B M WEYMOUTH
Happy with parcelmonkey everytime I use them. Dropped my parcel at the post office before noon and my sister received it next day before noon. Thank you parcelmonkey.
17/05/22 by Winta Zerayacob
Very bad company. They tricked you with the fastest delivery but they could not fulfil their promise. My parcel sent to Paris they indicated that it would arrive in 3 days, now the parcel is lost, we cannot even trace it online with the tracking number they provided us. Its such a poor company. I called them, they just said its out of their control. I would never use this company again, really lousy and poor. I am really not happy at all. My customer was very angry with us as they needed the things they ordered from us to take home, to another country. Now we have to resend another package to them, cost us extra courier fees, big damage for us. I wont recommend this company. Do not use them.
17/05/22 by InvisiBra By Lavalia
Arrived on time. Tracking was accurate as well.
17/05/22 by Drew Gough
Used PM several times to send parcels to New Zealand. Always arrived safely & speedily. Only criticism is the international tracking needs improvement.
16/05/22 by Oatcake munching Stokie
Quick deliver
16/05/22 by Customer
I sent two boxes each weighing around 11kg to Zambia in May 2022. They arrived safely after just 7 days! I have used Parcel Monkey before and have had no issues.
16/05/22 by customer
Excellent service
16/05/22 by Customer
Great! Super service!
16/05/22 by Customer
Very easy great service
16/05/22 by Chillforce Ltd
Easily found quick collect and delivery.
16/05/22 by Yosh
Delivered to Sweden from UK in 10 days, excellent. Tracking kept up to date at every stage. Very good value.
16/05/22 by Robert Smith
Great service
16/05/22 by Carole Shanley
Worked well, satisfied
16/05/22 by Jane Murphy
I have nearly used all of the 3rd parties delivery booking websites and found parcelmonkey best. Why? because their dimensions contracts with providers are much better than others. I will particularly mention interparcel and parcel2go. Their prices are sometimes even better than booking directly with a courier. The thing they can improve is connectivity and interface with ebay , etsy etc.
16/05/22 by Aadil Hussain
Avoid at all costs - parcelforce parcel went missing and their customer service is useless - they did not chase the missing parcel, fobbed me off with ridiculous excuses, provided wrong information and then just gave up Without a doubt the worst company I have ever dealt with
16/05/22 by Dave Garratt
Very straight forward and no problems
16/05/22 by Jim
3 parcels booked on for Thursday collection. Its Monday now and still my parcels havent been collected dispite a live chat with an agent assuring me they would be collected by 6pm last Friday. One of the parcels was time sensitive and needed to be there by today latest.
16/05/22 by Peter
Reliable Service,goodvalue,a low cost to add on insurance applicable to the cost of the item.I highly recommend Parcel Monkey .
16/05/22 by kate
Easy to use website and quick to confirm instructions via email.
15/05/22 by Clare B
Ripped me off
15/05/22 by Customer
Worked perfectly, quite a bit cheaper than post office online prices for ParcelForce 48 Hour delivery ...
15/05/22 by Mike Watson
Monkey done good ,good monkey goood mooonkey now put the gun down here have a peanut good monkey brrrrrrt brrrrrt oh bugger you’ve shot the postman ,never mind we can throw his body in the recycling bin
15/05/22 by mr stephen lake
Consistently good reliable
15/05/22 by Nicola Le Marchant
Fantastic easy to use service
15/05/22 by Barrie Fowler
Excellent service and very reliable
15/05/22 by terry shaw
Great service
15/05/22 by Sacha Serfaty
Excellent easy to use service that allows us to arrange delivery of items to our clients with all the major carriers at remarkably good prices.
15/05/22 by Morgan Denyer
As always a very good company. Also reliable.
14/05/22 by Customer
Easy to use site. Parcel collected on time by friendly courier.
14/05/22 by Gillian Telling
Fast and smooth delivery
14/05/22 by Alparslan Egilmez
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