We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Very good service, the parcel arrived to destination in short time
23/04/22 by Emma
2-3days delivery to Poland and it is now day 11 and parcel monkey are asking me to describe the parcel so it can be found at the depot, It had all the correct documents and labels on so how its been lost I do not know, Worst service ever will not be using again, Stay away
23/04/22 by Customer
Nice and easy to use
23/04/22 by Rafiullah Wali
Quick and cheaply priced
23/04/22 by Richard
had no problems yet and very happy.
22/04/22 by Graham Rampley
Very easy to use
22/04/22 by Janet Woodard
Great service. Super simple and easy.
22/04/22 by Customer
Absolutely fantastic, collected my parcels, Tuesday was delivered the next day to isle of man, will definitely use again
22/04/22 by Customer
Great as always, a very good price comparison website that offers more options than even the specific courier services. Great Job!
22/04/22 by BC
Please avoid this company, Fraud !! check their facebook, twitter, full of angry customers, I regret using them, they took my money and they didn’t give me any invoice order or label to print, contact them by live chat for days (cause this is the only way that you can contact them), the agent keep saying the same thing, sorry for the delay without any actual action to resolve the problem. Please refund my money back!!
22/04/22 by Hnee
Easy to use service but very poor with delivery times. Paid three times for express delivery and arrived a week later each time.
22/04/22 by Customer
Issue with printing label and customs forms,I will never use Parcel Monkey again
22/04/22 by Mr D Edwards
Parcel collected by Courier as requested through parcel monkey for next day delivery. 3 days later still waiting for delivery. Will not use again
21/04/22 by Jack Sherlock
Good service overall
Parcel was collected a day late due to the bank holiday but i was advised this could happen and kept informed of the progress of the shipment at all stages
21/04/22 by Customer
Most inconvenience was about the box for writing the distinction address. They didnt accept more than 2 words. It was awful. Please do something about it oradd more boxes as second line and third line of address please.
The price was great.
Online chat was available but discounted every 3 minutes.
Thanks
21/04/22 by Mastaneh Azizi Babany
When the package received by Hong Kong, they found Our parcel have a little hole from carton box outside into my goods, unfortunately, they found at least 10 bags had a hole (broken)
21/04/22 by Customer
Very effficient and reliable service.. Easily tracked.
21/04/22 by Mrs Browning
On time, friendly and delivered the next day.
Always reliable.
21/04/22 by customer
Not as good value as it used to be though still cheaper than booking direct with the couriers.
21/04/22 by Marc Crowley
Everytime I purchase shipping I then have to wait hours to access my account and print the label, it happens every single time, error 502 constantly, paid for my shipping at 22.44 and still sat here at 03.20am trying to access my account to print my labels for the courier coming today! Its just ridiculous.
21/04/22 by Customer
good service
21/04/22 by Customer
Parcelforce 48, and still not arrived after 7 days
21/04/22 by paul
Needed to return a rug, 9.72 kg and required a carrier that would achieve this safely and tracked. Arrived today and although was 48 hr delivery took extra day due to PH.
Pleased with service and cost including insurance.
20/04/22 by Roger Mowat
Very profesional
20/04/22 by Piotr
gives me everything I need, simply!
20/04/22 by mark dickie
Really happy with their service sent parcel to Sweden and they helped a lot for vat and custom paperwork. Will use this service in future again????
20/04/22 by Customer
Website easy to use and dropped off parcel at my local post office very convenient Tracking good to I was able to follow the parcel all the way
20/04/22 by Mr Alan Hodgetts
Easy to use and find the right service
20/04/22 by Mrs M
Arrived within 24 hours ????????????
20/04/22 by Maria Corr
So far after 2 yrs fuss free and much nicer than other courier comparison sites. ltd courier options . you get trees to off set carbon . x BACK IN THE DAY REENACTMENT FURNITURE
20/04/22 by back in the day
Great price & speed. Delivery to middle East in 4 days, at 1/2 price of my usual carrier. Highly recommended. We will make Parcel Monkey our primary courier for all shipments rather than for our local deliveries
20/04/22 by Russell Merriman
parcel arrived safely
20/04/22 by Customer
Always use parcel monkey. Parcel always arrives on time. Excellent service. Highly recommend them
20/04/22 by Karen
A great service, from your own front door to the recipients in no time at all. have used them at home and abroad same great service every time
20/04/22 by Dianne Mcgroary
Easy to use great price and delivered on time
20/04/22 by Customer
Been using this company for a while now. My mum gets the parcels to Estonia fast and they are never broken etc.
Defo will use again and again, good job and not too pricey.
20/04/22 by Jaanika U
This is a totally useless company - they take your money and then say that they have no responsibility for your parcel, my parcel has been missing for 12 days and now they tell me to ring customs to arrange delivery. What did I pay them £85 for.? And they charged me twice - for the second time!
19/04/22 by Nain
Always cheap prices, easy to use.
19/04/22 by Customer
Everything went according to plan so happy days
19/04/22 by Mr Starey
A very efficient and cost effective way to send parcels.
Selecting from the many options to the final delivery is always smooth and continually updated on progress from the selected company.
19/04/22 by Mitchell Skinner
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