We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Be careful with any extra insurance you take out, as hey will try to get out of it at all costs. Make sure you actually read the fine print and jot just tick the box as they will win
19/04/22 by Customer
Brought it at convenient time. Quick and easy to book
19/04/22 by Customer
Excellent, fast and affordable service, thank you.
19/04/22 by Ian
Usual; easy process, great price and service, very happy.
19/04/22 by dylan
Not collecting the package 3 days now
19/04/22 by Au
Delivered on time thankyou
19/04/22 by MARGARET OTWAY
Good service, good price.
19/04/22 by carol dixon
Great Website and service. Easy to use and simpler than I expected.
19/04/22 by Leonard Carey
Perfect every time. So easy to arrange orders…….Best Service I have ever used. Super fast delivery.
19/04/22 by Rosey
Excellent service. Easy to use.
19/04/22 by Rob H
Efficient, accurate and trouble free service. Would recommend.
19/04/22 by Mrs H, Carrickfergus
I was informed by the sellers that the returned parcel was not received by them and cannot understand where it may have gone!
18/04/22 by Mrs Miller
Good value, great service and easy to use. DHL collected my parcel the following day as expected and delivery was next day for a very reasonable price
18/04/22 by templeneil
Excellent service. Well pleased . Most definitely going to recommend.
18/04/22 by Alexander fyfe
Easy way to arrange for a parcel to be delivered. I have deducted one star because they do not insure certain items. I shipped a guitar, so had to take a risk but thankfully it all worked out ok.
18/04/22 by Michael
Unfortunately this time the service was poor and I had to speak to the DPD delivery guy to sort it out.
18/04/22 by Christopher Alan Warburton
Easy website to use, good choice of couriers and types of service (eg if you have a heavy parcel you may prefer it to be collected from you rather than hump it down to a collection point). Very reasonable prices. It all works very well (labels to print are sent by e-mail or downloadable etc) - and Ive used it lots of times. Excellent.
18/04/22 by Paul
Comparison result shows that the delivery is in 3 days using DPD. After I booked it, it shows 1 week delivery. Cheater .... Never use or recommend this to anyone. ....
18/04/22 by Mr Syed Tangam
I have not been provided with any updates and according to the tracking, nothing has moved. I am still none the wiser. This was an international shipment that was urgent. It was dropped of on 11th April and has not even been scanned. I feel I have been scammed. Can you rectify this?
18/04/22 by Esther Hughes
Fast and easy. Great user dashboard for tracking parcels after booking.
18/04/22 by Jason Benton
Great service and quick delivery
18/04/22 by Lfctigger
Very efficient service with good cost savings achieved.
18/04/22 by customer
Quality service and easy to arrange delivery.
17/04/22 by Customer
Service via Parcelforce is terrible. Worst company . Rude staff need attitude adjustment
17/04/22 by Bob Hope
Excellent service, thanks
17/04/22 by John
Very easy to understand would use again
17/04/22 by Helen
I wait to hear if my returned parcels arrived at Hartlebury trading estate in Hartlebury Kidderminster Dy10 4jb
17/04/22 by Mrs J Campy
Absolutely flawless from start to finish! Thank you so much, highly recommend!
17/04/22 by Heather
Nice and easy good price
17/04/22 by Mr James Merris
Great price, fast and all 10 parcels collected from Central London to Somerset in less than 48 hours.5⭐️, don’t hesitate!
17/04/22 by Mrs Brenda Butcher
I booked with parcel monkey a few times now, however it’s more that I was hoping parcels would get there a bit sooner… states 2-4 working days, sometimes wish it was earlier with 2 days and not the entire 4 days on top of a long weekend with public holidays.
I find the transportation efficient, the collect to the drop off a great process! Will use them again and again when needed.
17/04/22 by Customer
I am a regular user and have been for some time and would recommend parcel monkey to anyone needing to send packages. Easy and clear to use, just a few clicks to book, print your label and drop off or await collection depending on the service being used. Easy and convenient.
17/04/22 by Martin Serle
I use parcel Monkey to send parcels to New Zealand to my grandchildren. Always such wonderful reliable service and best prices. I would thoroughly recommend this service.
17/04/22 by Customer
Good service.
16/04/22 by Customer
Totally love parcel monkey , top notch service all day everyday .
16/04/22 by Customer
Easy to select which service and print out paperwork. Very straightforward, no hassles.
16/04/22 by Susie
spot on from start to finish as usual , therefore pressure is on for next time.
16/04/22 by Gerry
Love this service! Very easy to use, thanks
16/04/22 by Plyconic
Sadly, on this occasion, our bag never arrived and we couldn’t trace it
16/04/22 by Caron D
Easy and great value
16/04/22 by Mr CHRIS PERRY
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