We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,613 reviews.
Fast and smooth delivery
14/05/22 by Alparslan Egilmez
Great as always
14/05/22 by Customer
Nice website, easy to use, decent prices, will use again
14/05/22 by John Merrill
Everything ran very smoothly...from the online booking of my items for storage to the collection of the items. Nothing to complain about. Thank you Parcel Monkey for solving my storage problems.
13/05/22 by TERESA POVERELLO
Terrible terrible service. I regret to write this review but with so much expectations of sending a parcel to Cuba Courier returned my parcel. You will think...well thats Courier and not Parcel Monkey. Yes and no. Despite Courier returned the parcel, Parcel Monkey has been useless. Ive been trying to get information why my parcel was returned and they keep provided very vague answers such as: "no indemnity letter was provided" First Parcel Monkey didnt even know what this was, and second such document was not even requested during the booking process. Nevertheless, Im still waiting for a refund and Parcel Monkey has not been able to provide an answer on this matter either so I feel robed. This kind of poor service is incomprehensible and no, I do not recommend this company to anyone. Their clients seems to have no priority at all.
13/05/22 by Adays
I will never use parcel monkey again! My package is lost and it is impossible to speak to anyone on the phone! I have used the live chat, but they are incredibly unhelpful!
13/05/22 by Pearl Lowe
great reliable service
13/05/22 by MR G
Ive given a 5 because for the service I think that fair but the one thing I would point out to new customers is the lack of detail on postal services offered. For example I bought Parcelforce 24 which suggests the parcel will be delivered in 24 hours right? no not on when you order on a Friday.
To make matters worse I also added the option before 9am at extra cost. The parcel arrived 8.45 Monday which is Parcelforce 72 isnt it :-) the was no info to tell me this would happen. I would suggest services that dont deliver weekends shouldnt be offered at all on Fridays.
13/05/22 by Dave Langston
Generally good, occasional glitch but no big deal.
13/05/22 by Paul Humble
As on previous weeks I ordered the collection of two packages for pickup on Wednesday, I then expected them to be delivered on Thursday, one was and the other is expected to be at its destination midday on Friday, I dont really find this acceptable.
13/05/22 by Robin Colla
A bit more expensive than i thought but overall a good service
13/05/22 by Nick Harborne
Excellent service
13/05/22 by Malcolm
Excellent quick and accurate service . I use this for all my parcels over 2kg , so much cheaper than the post office and fir me 100% record for quick delivery
13/05/22 by John Lines
Never ever use Parcel Monkey, despite 6 layers of cardboard, sketch was bent in the middle, despite taking over £40 for postage that included £20 for £1000 of compensation, was then told that a sketch counted as artwork and was of course on the terms and conditions. Quite happy to take my money though... Anyone thinking of sending a Nuclear Reactor? (Yes thats on their list) Never using again.
12/05/22 by Scott McCall
We have used this service for about 9 times. All parcels were picked up home our home address and delivered in France. Great service and a good company to deal with.
12/05/22 by Customer
Over the years I have used a great many couriers and have been disappointed.
However, I was absolutely delighted with the service from Parcel Monkey!
Professional, diligent and very easy to deal with.
I can also now add, reliable!
12/05/22 by Paul
great job throughout, great comparison
12/05/22 by Customer
Easy to navigate website and options to choose from regarding postage companies etc.
Tracking information was wasy to use.
My parcel was delivered from the UK to Alaska and it arrived there really quickly and without any issues. Id definitely use this service again.
12/05/22 by Hannah Wilde
San francisco USA to Oxford Uk , pick up friday, arrived monday, easy process, clear updates, price quoted was price charged, will use again.
11/05/22 by ian
As an older first-time user, I found the website easy to negotiate despite my fears. We were able to drop a parcel off at our local small post office post office. Delivery was timely and efficient.
Found it quite pricey, but there again I’m probably totally out of touch!
11/05/22 by Mags
Fast delivery, great price
11/05/22 by michelle richmond
Simple to do and went to plan, would use again.
11/05/22 by PHILIP POLACK
A very seamless experience. Happy to use this service again
11/05/22 by Property Contractors
I love parcel monkey because the website is very easy to use. I am however confused as sometimes I have to look up all codes for items in my parcel and sometimes I don’t . I send parcels frequently to New Zealand for gifts . Is there a change in policy?
Doesn’t detract from the simplicity and tracking of using this site. Thanks
11/05/22 by Lynn G
Used Parcel Monkey to deliver birthday gift - subcontracted to Parcel Force who smashed most of the items (despite correct packaging and Fragile labelling). PARCELFORCE system correctly disclosed item undelivered due to breakage. Parcel Monkey however LIED and said failed delivery due to too many attempts. Tried to make us pay to have remains of item delivered to us. Also wouldnt allow us to claim for damages (we insured for value) until they returned partial remains to us. Nearly two weeks of messaging back and forth eventually returned remains of items and made us jump through hoops to make a claim (e.g. send photos of damaged packaging when it had been disposed of by a third party so we didnt ever have it!!) with way too much documentation needed (their own supplier had documented the issue and asmitted liability for damage caused, so why we had to prove it I dont understand!!) Eventually replied today to say "claim unsuccessful" as it was alcohol, which they knew from day one so WHY WASTE OUR TIME!!!!!!!! ABSOLUTELY AWFUL COMPANY - WILL NEVER USE AGAIN UNLESS THEY COMPENSATE US. Over £50 down the drain - COWBOYS!
11/05/22 by Sarah Critchley
Dont bother using these guys, use another courier instead. We used them as a business for some time, and then they really took advantage of us on our most recent delivery from a customer. The courier got the package half way to us, and then returned to sender for no reason. We were then charged over £50 extra for it apparently being oversized, which it is not. Weve been arguing this but they refuse to refund, so we will be going via our bank to get our money back. Again, suggest using an alternative. They wont help if things go wrong.
11/05/22 by Will
Great customer service and competitive prices
11/05/22 by Ciprian
Good value nd everything went smoothly.
11/05/22 by Lisa Heaney
Good service
10/05/22 by Linda Gill
Horrible, its been a month didn’t recieve my parcel yet they do not have any contact number just have email that to useless they do not help. I courier my iphone and the person never recieved it and when i ask them to help they said they will search for it… (They Lost it) so so so disappointed such a big mistake never use parcel monkey. IF YOU DONT WANT TO GET DISAPPOINTED.
10/05/22 by athira athira
Easy to use and collected and delivered on time Good pricing too
10/05/22 by Susan Cook
Thanks great service
10/05/22 by John Kime
Very happy with Parcel Monkey service.
10/05/22 by JC
Great service parcel delivered to Italy successfully!!
10/05/22 by Customer
Easy to use, simple form to complete, the job is made so easy
10/05/22 by Gerry Kehoe
way better than parcel2go great customer support and best of all not dishonest like parcel2go who charge you with dodgy surcharges
keep up the good work parcelmonkey
10/05/22 by Customer Rimington
8 weeks and still waiting for a delivery that was supposed to be 3-5 days. Follow up every week and get same answer " please give us time we are investigating" I had to order replacement items that have arrived through different carrier. They are refusing to refund or compensate me NEVER EVER USE
10/05/22 by Amanda
Awful service from Parcel Monkey. 3 Days of waiting in and rearranging 3 new collection days. I still have the parcel and I will now be going to my local Post Office to return it. Should have done this first and saved myself time and energy. I wont be using Parcel Monkey again or recommending them to anyone I know!
10/05/22 by Roxy
As always a brilliant painless easy to use service
10/05/22 by Roger
Paid extra for 24 hour - it was 48 - emailed but no response - don’t pay extra
10/05/22 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
