We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,613 reviews.
First time user of Parcel Monkey, website so easy to use will be back ????????, tracked my package with ease.
10/05/22 by Miss Kim M Nottage
London to Tokyo in 8 calendar days. It is definable worth money and I will use their service again.
One star removed because the online tracking was not well arranged unfortunately. It only showed Parcel Force’s domestic tracking and no info on airfreight and Japan side. When I reached out to the customer service the separate link for DHL site was sent in 30min, so not bad customer service but online tracking can be improved.
10/05/22 by Nadi
First time using Parcel Monkey and all I can say is what a great service.
I was sending a pretty large and heavy item but still managed to send at a good price and super quick.
10/05/22 by Customer
Not the best service this time as parcel wasn’t picked up even though I was in all day. I dropped off at PO and knew it would take an extra day but took 2 extra days paid for 24hr service and took 4 days
09/05/22 by Emma
Parcel monkey is a good stie however the companies on here are no soo good parcel force 48 is a laught more like "parcel when we can be bothered" its been over a week and still not delivered my parcel
09/05/22 by Chris Dodd
Very good service. Easy to use. The only thing is, there is no estimated time for collection other than between 8sm and 6pm. This is too vague and means you have to remain in the house awaiting collection.
09/05/22 by Marbely
Got me lots of competitive quotes, I chose one, printed all the labels, parcel was collected on time! Easy!
09/05/22 by Julie Page
I have been automatically charged an additional £52 for OVER estimating the weight of the item sent. In fairness to Parcel Monkey the carrier was parcelforce but the money has been taken from my a/c in addition to the £21.00 to take a 2.7kg carwing (that i said would be no more than 7.1kg) from birmingham to norfolk.. No phone no to call and no email..
09/05/22 by A. MASTERS
excellent service
09/05/22 by MARK SMITH
Very happy with this site as a comparison site for package postal prices, showing options like pickup from home etc. Good initiative.
09/05/22 by KC
Perfect thanks
09/05/22 by Electrician
Prompt collection but tracking was only available in uk did arrive to customer
09/05/22 by Customer
Excellent service. Delivery driver very helpful and friendly but also professional
09/05/22 by Catherien
DO NOT USE THIS COMPANY, terrible service, lost my parcel completely and just kept saying repeatedly over tons of emails that they would update me when the courier got in touch with them. Kept ignoring my requests for refund or to access the couriers details so I could contact them myself. Said that the recipient had requested an alternative delivery date (this was a large reputable company that they were delivering to) even though they say the attempted delivery was 3.30pm on a Thursday (usual opening times). I still do not have my package or a refund or have any idea where my expensive parcel is. Save yourself the time and stress, I made a HUGE mistake using this company (if you can call them a company). Honesty I feel like Im dealing with a fraudulent company who wave all responsibility and just say it is down to the courier!!! DO NOT USE!!!
09/05/22 by DASC Diving
Always good support, low prices, easy.
08/05/22 by Angry customer
Bit of trouble at the post office as the bar code was coming up with an error message. Could be a problem with the postoffice rather than Parcel Monkey
08/05/22 by Kirstie
Delivery from UK to Sweden was quick BUT failed to advise consignee where to collect parcel from!
08/05/22 by Robert Smith
My parcel did not get delivered. Trusted addressee assures me no attempt to deliver or contact them have been made. Atrocious customer service from Parcel Monkey. No solution or desire to help whatsoever. I used parcel monkey a few times in past, but will never do anymore.
08/05/22 by Martin
We have used this company every time we send shipments to either the UK or worldwide. A 1st class service every time.
08/05/22 by Mr clive duffin
Easy to book deliveries, and parcels arrived with no problems.
08/05/22 by Erica Wilson
Consistently 5 stars. Highly recommended. Best of all, every parcel plants a tree!
08/05/22 by Miss Lois Cordelia
Terrible. More than a week so far. Promised delivery earlier this week but didn’t happen. Now promised Wednesday next week. What a crazy service! Also difficult to track and chase. I’m thinking more dpd problem that parcel monkey bit for the customer a total disaster.
08/05/22 by Customer
the service was great
07/05/22 by Dave Goodship
Great service
07/05/22 by Customer
Always very happy with ParcelMonkey. No hassle and straightforward. Always comes up with a good price.
07/05/22 by Trevor Croucher
Easy to use service that did the job well at competitive price
07/05/22 by customer
Great to work with
06/05/22 by Edward Doherty
Debited money from my account yet Parcel Monkey never generated a label. Contacted customer service about this; provided evidence of bank account statement; nothing heard back in over a week.
06/05/22 by Rich
Great service hassle free. Thank you
06/05/22 by Smith Janet
Easy to set up, was delivered promptly.
06/05/22 by Customer
Parcel force has failed to another courier after promising to collect it twice. Trying to find out what has happened was extremely inconvenient as I had to ring them from New Zealand.
06/05/22 by Customer
Great service
06/05/22 by MR G
Great service throughout.
I have used Parcel Monkey courier service for the first time and very happy with it. Competitive price, I was kept in the loop with the transit and arrival of the parcel to destination. Will definitely use again.
06/05/22 by MIchael
I ordered on Tuesday for collection the following day, but the par el was not picked up until Thursday. The price keeps going up, but not the service.
06/05/22 by Robin Colla
Parcel came with content battered and broken up. Very disappointing.
06/05/22 by Chris
Always happy to use parcel monkey! Cheaper rates than using the actual couriers website which makes no sense to me! Anyway I’m happy with the service provided
05/05/22 by Kerry
Just leave it !!!
05/05/22 by Tony carter
Excellent service
05/05/22 by David Gilchrist
Quick and easy to use, with a clear display of relevant postal choices and charges.
05/05/22 by customer
Just don’t! Go to the post office Instead. It took them 4 weeks instead of 4 days to deliver my parcel and now they are trying to overcharge me for 32£ “extra weight”. My parcel was 14 kg, they decided to say it was 40 kg and are trying to charge my card.
05/05/22 by Valeria
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