We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,358 reviews.
I sent my parcels the 1st of April, today is 13 of April and I still waiting for them. On track shows is waiting at delivery deport since the 8 of April…
13/04/22 by Customer
GOOD PRICES WITH PLENTY OF DELIVERY OPTIONS, CLICK CLICK DONE
12/04/22 by Customer
Used this service to send a parcel to my son for his birthday in Canada with plenty of time. Watched the tracking all the way on my app and the parcel was delivered to a an outlet 30 min drive from my sons college not delivered to him as I thought and paid for - why on earth wasn’t it delivered ? No idea ? I didn’t ask for it to be delivered to a parcel outlet but to my son college as it said on the package. - super disappointed as I couldn’t do anything about it - useless and no birthday present for my son
12/04/22 by seemah burgess
Exellent value fast service easy to book
12/04/22 by adrian edwards
Quite simple and easy to use
12/04/22 by Rebecca G
Greatest service ever.
12/04/22 by Customer
Very good, both pick up and delivery on time.
12/04/22 by Robert Shaw
We have been sending out parcels for months with Parcel Monkey then all of a sudden we got charged a surcharge for the exact same size and weight. With no explanation. Just ridiculous. We now send our parcels with Parcel force direct
12/04/22 by Customer
PM is generally good when things run smoothly but if there are any issue then you will wait days if not weeks for them to be resolved. The parcel I sent was received at Norsk warehouse last Friday and generally is tracked form then onwards but in this case I can only see up to the point it reaches nork warehouse. I have tried to enquire and I am told that PM has contacted the courier and are waiting for a response 3 days later. I contacted the courier who responded to me in 2hrs but wont provide details as only PM can get in touch. Why do they promptly respond to me and not to Parcel Monkey, could it be that they are not telling me the truth? I will be happy if they could reimburse me for the item and shipping cost so i can buy another and send it with amore reliable service.
12/04/22 by Os
excellent service
12/04/22 by Customer
Easy to use and very good value!
11/04/22 by Chocadoodle
Gr8 service from start to finish
11/04/22 by Kevin Stewart
Ive used parcel monkey twice now and the service and speed of delivery has always been fantastic. Both parcels arrived within a week of sending! Definitely recommend!
11/04/22 by Jessica Hallows
Spot on as usual
11/04/22 by customer John
still not been delivered yet its been siting in the same place for 3 day
11/04/22 by andy
Reliable website, used a couple times now. Always delivered my parcels on time and much cheaper than what you would pay at a post office for a parcel delivery.
11/04/22 by Customer
brilliant service all worked well as it should
Would not hesitate to use again if necessary
11/04/22 by Sheila Wilkinson
Quick and easy
11/04/22 by Element Packaging
Great savings to be had. Parcel goes through mainstream delivery networks from start to finish. Only issue, I guess, is if anything goes wrong in the mainstream delivery networks you have to go through ParcelMonkey, as they have the contract with the network. But no problems so far!
11/04/22 by Pete
Excellent service, good visibility of updates, would highly recommend.
11/04/22 by Martyn
Excellent service which was easy to use, efficient and great value for money thank you!
11/04/22 by Debra
We have mixed reports on Parcel Monkey. Weve sent a good number of parcels from them - most have been sent successfully, until the last few weeks... However, weve had a number of recent problems with them including: - parcels not collected - parcels refused to be collected (which the courier thought were collected) so we got double-charges - extra charges issued without explanation - zero customer service when weve questioned the above Needless to say, weve started to look elsewhere!
11/04/22 by Giles Atwell
I paid for a 3-4 day service and my parcel has not been delivered.We are now on day 10! The tracking system is showing last updated on the 7th April.
11/04/22 by Customer
Really easy posting parcels since I was told about Parcel monkey.
11/04/22 by Barrie Fowler
Brilliant service- quick and easy
11/04/22 by Vicky
Over a week and still not delivered. Cant speak to anyone, just told to get help via the website. Will not use again
11/04/22 by N Terry
Parcel sent on a 3-4 day service. After 8 no update. Try to find out via chat service and a waste of time. Speak to Parcelforce direct and find out more and quicker. 2 days later get update from ParcelMonkey that tells me nothing.
11/04/22 by R Walker
First time using this website and I found it so easy to use! Would definitely recommend
11/04/22 by Ferne Gallagher
The item was collected a day late due to a rude Courier driver and the item arrived at the buyer broken
11/04/22 by Customer
Good delivery.Parcel reached the next day
10/04/22 by Customer
I paid you to deliver a parcel you did just that - i didnt ask to be emailed for meaningless reviews
10/04/22 by Elizabeth Green
Excellent service
10/04/22 by Mrs Harle
The best company I have ever used. Brilliant for price. Very reliable and trustworthy.
10/04/22 by Rosey
Booked a pick up with Parcel Force through Parcel Monkey and was happy with the experience. Booked on Friday, picked up Monday, delivered from UK to USA safely the following Saturday. Was the cheapest price I could find and I was happy with the communication and ease of use.
10/04/22 by LMR
Great saved me, cheaper than direct with parcel company
10/04/22 by Simon
All delivered OK
10/04/22 by John Cummings
Easy to book, best price and quick delivery
10/04/22 by stuart fearns
Very easy to use and a good price
10/04/22 by Fred
Very good service and price
10/04/22 by Customer
Easy to organise (except for new customs regs), collected when promised, delivered when promised all the way to Fiji.
10/04/22 by Angela
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