We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,358 reviews.
Well pleased with the delivery thankyou
06/04/22 by Teeky Anne Mcgrady
Good service
06/04/22 by customer
very good service would recommend to others to use the service
06/04/22 by MR P KING
Easy to use, well laid out, worked perfectly.
06/04/22 by james
ParcelMonkey is always first-class - much better than they used to be pick your parcel company carefully as Royal Mail 24 can turn into Royal Mail 96 !!
06/04/22 by John Spence
Worked very well
06/04/22 by Gareth
All good again
06/04/22 by Customer
Great service
06/04/22 by A Abdelal
Excellent service
06/04/22 by Mamba
Very efficient, and saves us money as well - brill.
06/04/22 by Mr Jonathan Old
Highly recommend
06/04/22 by Julia
Very disappointed with the service.I spoke with someone in Parcelforce and asked to sent a parcel on Tuesday. The pick up was on Friday but the delivery should have been done on Tuesday as the recipient was away.A colleague in Parcelforce put me on hold and reassured me after she spoke with a driver(?) that they will keep it until Tuesday and they will send it on the day. The parcel delivered on Monday and the recipient as soon as she was back on Tuesday was looking for it all day.A neighbour took it in order not to be stolen. The recipient and myself for a whole day, were stressed that maybe someone stole it.The recipient had to ask and bother all her neighbours in order to check if someone took it’it was unnecessary for her as well. Not happy with the service.
06/04/22 by Evita
Always s excellent service
06/04/22 by Tony
Excellent service, easy to book.
06/04/22 by Customer
Was told on the advert that no printing was needed I could drop off the parcel at any DPD drop off point n a label would be created there...that is untrue so in consequence I had to rebook and pay again for royal mail as couldnt use your service and could not cancel ....will not be using this service again
05/04/22 by Barbara Enderbury
Great service. Would highly recommend. Much better experience than being let down by parcel compare and ripped off. Use these, not parcel compare. Cheaper too !
05/04/22 by NeilWalker
Website was a good experience and the price was very competitive however if there was a printing facility at the post office for Parcel Monkey customers it would have been great.
05/04/22 by Amin Shaikh
Easy to use site
05/04/22 by David Taylor
Collected and delivered as promised
05/04/22 by Street3ple
Parcel was supposed to arrive on 1.4.2022 and it’s still not there
05/04/22 by Customer
Perfect. From ordering to collection and delivery
05/04/22 by Emma
Cannot fault
05/04/22 by Customer
All went to plan, no complaints
05/04/22 by Mr Derek Gemmell
very good website
05/04/22 by Customer
I get such good value o PARCEL MONKEY. I buy and sell online and I dispatch rapidly at great rates with quality delivery services. My customers appreciate the extras.
05/04/22 by Steven
Website was very easy to navigate and great offers. All went smoothly and was able to print my postal label immediately and post the next morning. Thank you for a great service!
05/04/22 by Rachel
Had fishing rods needing delivered and decided to use parcel monkey as didn’t want hassle of going to a post office …..had item collected from my work and delivered successfully top marks !!
05/04/22 by Assim Mir
Why use any other monkey?
05/04/22 by Mick.
Excellent service
05/04/22 by Rosey
I chose the Parcel Force Global Priority service via Parcelmonkey. The booking was very easy and I dropped my parcel at the Post Office. The problem is that the parcel took 12 days to reach our customer so more than double the maximum time the service promised. I contacted Parcel Force who said it was aan issue to raise with Parcel Monkey, though I doubt that it is.
05/04/22 by G Richardson
Rubbish. Parcel arrived damaged and despite of taking out a extended insurance policy they are refusing to cover it. Happy to take your money for a policy but not willing to honour it. Theyll blame everyone else but them selves. Wouldnt recommend you use them if you are sending anything valuable.
05/04/22 by Prem R
Fab service and so much cheaper than going direct. Would 100% recommend
05/04/22 by Customer
Excellent value!
05/04/22 by John Gibson
Cheaper than dealing direct with royal mail, that was a really nice surprise!
05/04/22 by Margaret, London
great service as usual .I highly recommend them
05/04/22 by kate
Great easy service
05/04/22 by Customer
Great service.straight forward and quick also good value.
04/04/22 by Pat bonner
So simple! Great value! Job done!
04/04/22 by Richard Turner
1st time used and certainly won’t be the last, quick and easy process.
04/04/22 by Sean
Easy, quick and simple to use, what more could you ask for
Thank you Parcel Monkey, you make sending a parcel a delight
04/04/22 by customer
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