We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,613 reviews.
Parcel was not collected when I arranged had to contact Parcelmonkey to rearrange because of this my parcel was late . Wont be using again as this is second time they let me down
02/05/22 by Princes End Garage
Very good company, will use again.
02/05/22 by Mr Hartup
Usually really good, this time terrible.. don’t choose ParcelForce
01/05/22 by ArtAngels
Easy to use collection and delivery on time
Will definitely use again.
01/05/22 by Alan
I left my hand luggage with car keys in my hotel on the way home from a family trip. The hotel was happy to help but I had to arrange a courier myself. I arranged it online with minimal effort. Parcel labels were emailed to me and I forwarded them to the hotel. I was able to track the parcel online and it was delivered 20 hours later to my relief. Excellent service.
01/05/22 by Customer
perfect website. self explaining easy process.
01/05/22 by Hans Brandt
Our fridge arrived totally battered and broken ???? I’ll be raising a case with the insurance
01/05/22 by Dawn Tilley
Well, TBH- I was little afraid about the courier from parcel monkey as was doing for first time and they were inexpensive. I took a shot and now I am.so relieved and happy with their service. The courier guy was also helpful and they indeed delivered on time. They gain the trust and I hope more services. Recommended!
01/05/22 by Customer
Fantastic service, number one for me
01/05/22 by stuart
Easy to use service.
30/04/22 by Customer
Excellent service time and again
30/04/22 by DEANNA
WHEN THINGS GO RIGHT GREAT SERVICE BUT WHEN THEY LOSE A PARCEL VERY DIFFICULT TO DEAL WITH, DONT LIKE ACCEPTING RESPONSIBILITY
30/04/22 by Customer
NIGHTMARE AT ACCEPTING RESPONSIBILTY
30/04/22 by Customer
THERE OK WHEN THINGS GO RIGHT BUT RUBBISH WHEN IT DOESNT
30/04/22 by Customer
ive been using them for years, but their approach has changed recently. So ive booked few parcels to be collected on Monday. Courier didnt bother to collect (Ive found out about that on Wednesday). Asked monkeys for help and JACKIE said that its kinda my fault that I didnt as for re-collection (!!!) EXCUSE ME ? I did my bit ! Ive placed and order and paid for it. IT IS YOUR JOB TO GET IT COLLECTED AND DELIVERED. It is your job to keep the service up and running ! Why didnt you notify me about failed collection ? why are you doing the business like its 1999 ? Disappointed big time. You should be helping me save time and money, not waste more of it. All my parcels are ebay items and quick turnaround of parcels is my PRIORITY. Not happy, let down...
30/04/22 by retro-wheels
Safe and speedy delivery
30/04/22 by Mauro Carraro
Quic easy , good price , spot on ;-)
30/04/22 by Tom
As always with parcel monkey , we send the box in good shape and the kg is correct . Then they report back with an extra charge . We all know that extra charge is false , as they say the scan from Courier has increased the size .Its not possible ... and they know it too. You book box size correctly with kg on premium scales as we have . Where is the issue, Courier or parcel monkey?If I ask for confirmation of your weight adjustment, .you cannot provide it.
30/04/22 by Philip
Always 5 stars, cant fault the service or prices
29/04/22 by Customer
So easy to arrange and always on time.
29/04/22 by Marion Muston
No problems, as far as I am aware. I know the parcel was collected as agreed, and safely delivered.
29/04/22 by Tom Brown
Great service and very efficient, thanks a million
29/04/22 by Customer
Im so annoyed, went ahead and booked a delivery with Parcelforce via PARCELMONKEY Everything was working fine, they were perfectly able to take my money. Soon as payment was made Website went down for maintenance, I have no proof of booking, no email receipt. So now Im having to book again with another company because my parcel needs to go today!!!!! Plus THEY DONT HAVE A PHONE OR CHAT OPTION!!! now Im paying double just to get this parcel out and having to bloody ring my bank for a refund!!!!
29/04/22 by Emma Matthews
Only website that I found easy to use
29/04/22 by RonaldKeeley
easy to book online and delivered on time
29/04/22 by Customer
This is the second time using parcel Monkey and again the have delivered a quality service with ease of use setting up, the usual shock as price increases at checkout due to living in Scotland, I was a little disappointed that from Edinburgh to Inverness, both in Scotland there was still a hiked price, I dropped a star due to the instructions for courier not being followed, but the parcel arrived.a day later than advertised but I didnt pay the extra for delivery guarantee, but will use again for sure.
29/04/22 by Stuart Mackay
I dont understand why next day does not mean next day. I purchased on Tuesday for pick up on Wednesday but instead, you picked up on Thursday.
29/04/22 by Robin Colla
Good sercices
29/04/22 by LEFKO MIHAI
Do not use these people. Sent to large parcels through parcel monkey who used parcel force as a courier. First parcel label worked second label for second parcel not working,which meant taking this 14kg box back home. To recover the refund for delivery was the first mission. Now wheres my first parcel... After 2 weeks they cannot find the 11kg parcel. Messages back n forth. Nobody wants to call and have a telephone conversation. Which means you spend your time sending messages and getting replies my different agents. Most of them very unhelpful going round in circles. Meanwhile the parcel that was refused was successfully resent with royal mail arriving in just 4 days....
29/04/22 by Dee Johnson
My first experience, but it will be the last. Very disappointed!
28/04/22 by Customer
Booked and paid for next day, dropped parcel off it took 6 days to arrive at destination. To make matters worse the tracking number did not work until after the delivery had been done. So customer kept contacting me askinb for parcel details. Contacting them was a waste of time.
28/04/22 by Customer
Good Price Good service
28/04/22 by Bubby Aquila
Excellent as always
28/04/22 by Customer
Very delayed. Said it was going to take 2 days but instead took almost a week
28/04/22 by Customer
Perfect service, the driver took care of the parcel. And delivered within a few days.
Great setvie
28/04/22 by Customer
Brilliant service from start to finish and fast shipping from UK to USA.
Would definitely use again, the parcel booking service was a lot simpler to use than other firms which is a bonus.
28/04/22 by Gemma Durham
The delivery went as great as was expected.
28/04/22 by Brenda
Found a great price for a parcel to be collected from someone else and delivered to me. Everything worked as it should.
28/04/22 by Mr Duncan Jay
Booked online. It was quick and easy. The parcel arrived promptly and safely in New York.
28/04/22 by Mrs Louise Percival
Easy and reliable
27/04/22 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
