We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,358 reviews.
Excellent service and remain constantly updated via the webpage
10/04/22 by Dave
Absolutely terrible service.i have used them a couple times over the 2 Years either the corrior does not turn up or paper work dose not download,their website system is trash
10/04/22 by Deneilo H
You want a review. You arranged delivery of a parcel for me, what more is there to say.
10/04/22 by Mr David Moorhouse
The item was supposed to be collected on the 28/3/22 they actually turned up to collect it at 4:05 pm on the 30/3/22 I paid for a 48 hr service and it’s now the 9/4/22 and I have still not received the parcel.
09/04/22 by Customer
As i remember reliable and on time.
09/04/22 by Mr Teather
Gutted! I paid for a 3 day delivery service to Europe and the parcel is still not at its destination a week later ????????
09/04/22 by Customer
Easy process, little bit slow, but it got here OK.
09/04/22 by Janet L.
Parcels received even before the expected date.
Great competitive prices
09/04/22 by Samer Ss Mahmoud
Easy to use.. Great choice of couriers to suit your needs.. Competitive prices.. Good support..
09/04/22 by Ian Dawson
parcels never have been picked up
09/04/22 by Evelyn Handford
Excellent easy to use website. Good range of options with competitive prices
09/04/22 by Jean
Delivered promptly and with no issues
09/04/22 by Carol Palmer
Good service, parcel was picked up and delivered on time. Easy transaction
09/04/22 by Customer
Excellent reliable service, I choose Parcel Force via Parcel Monkey and get a decent discount without a drop in reliability
09/04/22 by Dave Wright
Quick, easy, cost effective.
Could not ask for more !
09/04/22 by Barnard
Always a pleasure booking through parcelmonkey! Cant fault them!
08/04/22 by Customer
Very good service. Everything on time. Easy to use.
08/04/22 by Helen Southwood
This is my first time to use the service.
But still not received my package.
Don’t know what I did wrong.
08/04/22 by Tony Kabongo
I still havent forgiven you for parcel force losing a parcel.
The look for it for me for two weeks.
Loat.
Then you woulent pay my insurance
Because if was more than a week .
Basted .
08/04/22 by Graham durrant
Great service..great prices
08/04/22 by Mrs Adele Cooper
Spent an hour with live chat trying to resolve an issue ( label sent to an incorrect email). Much later in the day a link was sent to to retrieve label but frustratingly there was no customs declaration. I cut my losses and bought postage directly with Parcel force, which turned out to be cheaper.
08/04/22 by Customer
Parcel Monkey is a great way of getting competitive pricing on sending larger parcels.
Their website is easy to navigate and simple. I have used them in the past and will use them again.
08/04/22 by Customer
all okay. Prefer to pay with paypal though.
08/04/22 by Paul Bursnall
Everything went as promised, parcel collected and delivered promptly.
Great service will definitely use again.
08/04/22 by John
Portsmouth to Siem Reap Cambodia, door to door 6 days. 1.7kgs personal effects and under £50. Excellent tracking service too. Full marks Mr Monkey!
08/04/22 by Customer
Very easy to arrange delivery, brilliant price & on time delivery.
08/04/22 by Ashley Smith
Not great. The parcel was supposed to be picked up on a Friday. No one came (Parcelforce), but it was claimed we were inside and didnt answer. False. We were there all the time. Spoke to a PM rep, they said it would be collected on Monday. No one came. Eventually it was collected on a Tuesday. Wont be using again.
07/04/22 by Evangelos Aktoudianakis
Great courier service. 2nd time I have used these & very impressed with service. Would defo recommend ????
07/04/22 by maria ricketts
Such a great service
07/04/22 by Susan Garrett
I had never used such a service before, bot sure what to expect. There was no info to tell me when they might collect the parcel. It was not delivered the next day, as paid for, but arrived the following day. Also the courier driver told us to "Stay back I have Covid!" I think I will stick with going to the post office.
07/04/22 by NG
quick easy on time ????????
07/04/22 by andrew
Superb service ! Thank you!
07/04/22 by John Law
Very cheap and easy to use
07/04/22 by Sam Gaughan
Quick and easy to use service.
07/04/22 by James Reed
Package delivered within the specified time frame and no problems at all with customs. The price was very competitive and way below what other companies offered. I will definitely use Parcel monkey again and recommend it to others.
07/04/22 by Customer
Easy to use, goods collected on time and delivered on time. I’d recommend this service highly.
07/04/22 by Mr Steve Cox
I sent a parcel with Parcel Monkey and almost 6 months later, it has been yet to be delivered. I have been patient and now the tracking isn’t even available anymore. I have put in a claim for my money to be paid back (considering I paid extra for an extra level of protection of my parcel) and I have provided all required documents and they are refusing to give me my money back. They are good when they operate right but have been zero help now something has gone wrong.
07/04/22 by Mimi
Great service! Simple booking process and speedy delivery as promised,
07/04/22 by alison burnett
Quick & easy to find a local drop off point & delivery target as promised with a bonus of higher insurance value than other courier services.
06/04/22 by Graham
Im satisfied the way parcel monkey deals with me. Its was easy to do so,Im happy. Thank you.
06/04/22 by Customer
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