We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,613 reviews.
Posted 14th April still not left the UK for India
25/04/22 by Customer
Can not fault this company. They are great. From start to finish, everything goes smoothly.Well done Parcel Monkey
24/04/22 by Terry Stevens
Easy and efficient ????????
24/04/22 by Mark Till
Delivery delayed. Unhappy end customer
24/04/22 by Customer
Easy service to use.
24/04/22 by Tracy Barton
I booked and paid for a package in good faith. I took it to the indicated drop-off point. There, I was told that the courier co. had not picked up from that shop for a week and they had no room for another package. I see it as outrageous that the courier co. accepted the booking, knowing as they must that something is very wrong with their operation in the area. It borders on outrageous that ParcelMonkey, taking money given in good faith, would not be AWARE that this courier company is having difficulty in this area -- a difficulty that adversely affects their own service and reputation. I found myself on a wild goose chase (in poor heatlh) and even so have had to delay the package over the weekend. Frustrating. Let down.
23/04/22 by etubuter
Efficient service at a good price
23/04/22 by Amanda Y
Very poor service .the courier totally smashed up my item which was well packed in 2 boxes gave them all the photo evidence and message from overseas buyer which they asked for. Told have to wait for 30 day for courier to get back to them. I didnt deal with the courier I dealt with parcel Monkey and the parcel was insured.
23/04/22 by Customer
still waiting for my international parcel to arrive in the country after taking it to the post office on 14th April and its now 23rd - it took 5 days to get to the Tonbridge depot - wont be using parcelforce again
23/04/22 by NIKKI4GILES
Excellent service
23/04/22 by jerry deasy
Great value and easy to use.
23/04/22 by Steven
Ordered the collection, courier arrived an took parcel away, would have liked to have a time slot for collection.
23/04/22 by Broders
Recovered my hand luggage from Lands End Airport via Parcel Monkey booking with Parcelforce and all went very smoothly
A perfect service and a huge relief to get the bag collected and brought back, 300 miles away
23/04/22 by Robert D
My parcel tracking has disappeared halfway through its journey. It now says it has been delivered but I’m still waiting at home for it. WHERE IS MY STUFF!?
23/04/22 by Customer
Parcel collected and delivered with no issues.
23/04/22 by Natalie Murphy
I appreciate the prompt response and collection of my parcel. It is a honour to have a company like yours that delivers services even at short notice. You have been an asset to my business this is why I keep coming back. Just one thing. Please notify me when parcel is delivered to recipient. Thanks for good service. Catherine, London
23/04/22 by Catherine Ashfird-Okai
Very good service, the parcel arrived to destination in short time
23/04/22 by Emma
2-3days delivery to Poland and it is now day 11 and parcel monkey are asking me to describe the parcel so it can be found at the depot, It had all the correct documents and labels on so how its been lost I do not know, Worst service ever will not be using again, Stay away
23/04/22 by Customer
Nice and easy to use
23/04/22 by Rafiullah Wali
Quick and cheaply priced
23/04/22 by Richard
had no problems yet and very happy.
22/04/22 by Graham Rampley
Very easy to use
22/04/22 by Janet Woodard
Great service. Super simple and easy.
22/04/22 by Customer
Absolutely fantastic, collected my parcels, Tuesday was delivered the next day to isle of man, will definitely use again
22/04/22 by Customer
Great as always, a very good price comparison website that offers more options than even the specific courier services. Great Job!
22/04/22 by BC
Please avoid this company, Fraud !! check their facebook, twitter, full of angry customers, I regret using them, they took my money and they didn’t give me any invoice order or label to print, contact them by live chat for days (cause this is the only way that you can contact them), the agent keep saying the same thing, sorry for the delay without any actual action to resolve the problem. Please refund my money back!!
22/04/22 by Hnee
Easy to use service but very poor with delivery times. Paid three times for express delivery and arrived a week later each time.
22/04/22 by Customer
Issue with printing label and customs forms,I will never use Parcel Monkey again
22/04/22 by Mr D Edwards
Parcel collected by Courier as requested through parcel monkey for next day delivery. 3 days later still waiting for delivery. Will not use again
21/04/22 by Jack Sherlock
Good service overall
Parcel was collected a day late due to the bank holiday but i was advised this could happen and kept informed of the progress of the shipment at all stages
21/04/22 by Customer
Most inconvenience was about the box for writing the distinction address. They didnt accept more than 2 words. It was awful. Please do something about it oradd more boxes as second line and third line of address please.
The price was great.
Online chat was available but discounted every 3 minutes.
Thanks
21/04/22 by Mastaneh Azizi Babany
When the package received by Hong Kong, they found Our parcel have a little hole from carton box outside into my goods, unfortunately, they found at least 10 bags had a hole (broken)
21/04/22 by Customer
Very effficient and reliable service.. Easily tracked.
21/04/22 by Mrs Browning
On time, friendly and delivered the next day.
Always reliable.
21/04/22 by customer
Not as good value as it used to be though still cheaper than booking direct with the couriers.
21/04/22 by Marc Crowley
Everytime I purchase shipping I then have to wait hours to access my account and print the label, it happens every single time, error 502 constantly, paid for my shipping at 22.44 and still sat here at 03.20am trying to access my account to print my labels for the courier coming today! Its just ridiculous.
21/04/22 by Customer
good service
21/04/22 by Customer
Parcelforce 48, and still not arrived after 7 days
21/04/22 by paul
Needed to return a rug, 9.72 kg and required a carrier that would achieve this safely and tracked. Arrived today and although was 48 hr delivery took extra day due to PH.
Pleased with service and cost including insurance.
20/04/22 by Roger Mowat
Very profesional
20/04/22 by Piotr
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