We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,358 reviews.
Easy website to use, it lets you print your labels at home to attach to your parcel, it gives you options from different couriers so yo can choose what is best for you, definitely use them again.
29/03/22 by Arthur
Delivered my parcel, no problems encountered
29/03/22 by John
Brilliant ???? Excellent price and delivery service. Thank you
29/03/22 by Jane Hobbs
Very good
Easy to use
Recommended
29/03/22 by Paul
Quick, efficient way to send parcels and you save on postage too.
29/03/22 by Stephen Green
I have been using over priced Royal mail for years.
Heard about Parcel Monkey from a friend, easy to use at half the price and first class service.
29/03/22 by Marie from Glasgow
Good Service
29/03/22 by Kestutis
Efficient services
29/03/22 by Burster Iyere
Good at finding the best courier but in other ways not so good. 1) Having inputted all the information etc the procedure was stopped because I needed to add phone number of recipient. This took about 12 hours to obtain. On restarting all my information wiped, so I had to input it all again. I dont see the point of this timed out feature. 2) Then, having done all that, the Pay Now button didnt work. I just kept trying and eventually it worked, but obviously when you keep having to press Pay now you become concerned that the payment may be taken multiple times. Both of these things have happened numerous times, theyre not one offs.
29/03/22 by Steven Rowley
Easy to use and normally get decent prices
29/03/22 by Customer
Good Servies
29/03/22 by Keith David Dillon
Whole process very easy, delivery costs reasonable and delivered on time.
28/03/22 by SarahW
Great service , cheaper and easy
28/03/22 by John Pigg
Nothing to report all went perfectly to plan thanks
28/03/22 by sally sparrow
Excellent service will definitely use this site from now on ????????
28/03/22 by Keith
Very easy to use site, great value options and all made so easy to print out labels, drop at the post office and forget about it. A super service.
28/03/22 by Mike Cowley
What a crock of SI took the measurements straight from Amazon listing they are correct. After 2 weeks of collecting they charged me an extra £42 to my card saying parcel was bigger no it was not.
28/03/22 by Sonja Oliver-Hicks
They delivered it in 2 days, that is all
28/03/22 by Dan
Very good website and service
28/03/22 by Paul may
No problems parcel delivered on time in good condition
28/03/22 by Tony
Great service
28/03/22 by Mr Fowler
Very easy to use and sort large parcel
28/03/22 by SD1
Very poor after-care service... Customer is cleary run by bots and not real people. Parcel is stuck at delivery depot and parcel monkey have been unable to tell why and keeping asking me to contact a non associated countries post office. WOULD NOT USE AGAIN.
28/03/22 by Louis
excellent prices and service, website easy to use. many thanks
28/03/22 by Anthony Wilkinson
Very good
Can improve with keep record of items weight and sizes
Thanks
28/03/22 by Yusuf Sidat
InformationParcelmonkey website said our parcel had been delivered. We are only made aware this is complete nonsense when our customer informas us 10 days later that they have not received the parcel. Customer Service was absolutely useless, I found out more information in 5 minutes than they did in a few hours. They didnt answer my questions and couldnt seem to care less that my (very expensive) parcel had not been delivered or been sent back to me. No help just copying and pasting off their partner website when I can see that information for myself thanks very much (not)!
28/03/22 by Customer
As always a great service
28/03/22 by Linda Gill
Never showed up. Caused significant issues. Lied about “waiting” when that’s an actual impossibility.
28/03/22 by Aphonic
Parcel unable to be delivered to destination. I still havent received it back as I was not home. Its lost somewhere
28/03/22 by Customer
Value for money would definitely use again
28/03/22 by Mrs Valentine
Always works well and very straight forward. Anyone reading this short review shold not have any quarms about Parcel Monkey: just give them a go!
27/03/22 by Tim Lawson
A+++++++
Excellent service.
Easy to use quote system
Would recommend
27/03/22 by Lloyd Hancock
Simple, cheap and in time.
Thoroughly recommend.
27/03/22 by Seb Jackson
Excellent -- Easy to use -- Good pricing
27/03/22 by Customer
Paid for 24hr delivery after finding out 5 days later parcel still at drop off depot not collected by dpd. After chasing up got collected and delivered. After asking for part refund on postage was told by parcel monkey its not a guarantee of 24hrs even though you pay more for a 24hr. Found very unhelpful twice this has happened so wont be using this service again
27/03/22 by Customer karen lee
Great service, prices and easy to book.
all worked perfectly ..as always
27/03/22 by Ian Fenwick
Easy to use. My only caveat I’d that the information about attaching customs information can’t be retrieved after it transaction has been completed.
27/03/22 by JACK TAYLOR
AS ALWAYS..5 STAR
27/03/22 by Jacksony
Excellent service as ever.
27/03/22 by Rachel Harris.
No problems with parcel monkey .5 Stars
27/03/22 by Herb McC
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