We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,614 reviews.
Absolutely brilliant service
13/04/22 by Lindsay
All good and good service with price
13/04/22 by Jacqueline Chick
Reliable service.
13/04/22 by WILLIS KABAMBE
Filled out all the forms, paid my fee, recieved documents which I forwarded to where the parcel was to be collected and that was the end of that. No parcel recieved, no information as to why I didnt receive it and no follow up to try and locate it. Same as everything these days, takes money and doesnt care about the customer after that.
13/04/22 by Mark
Quick & Easy, giving a good choice
13/04/22 by Syd Mann
They met my expectations
13/04/22 by David Ezquerro
Very useful service. Booked for the following day and was delivered within 24 hrs. Great service
13/04/22 by Customer
Parcel arrived at destination safely and promptly.
Thank you!
13/04/22 by Lorraine Skeen
Great service
13/04/22 by Customer
good service
13/04/22 by Customer
Rubbish, inconsistent, poor customer service. Just utterly terrible. We are a business and ship worldwide, so our experience of Parcel Monkey is accumulated over many years. I recommend anyone wanting a stress free service to read this review 1. Waiting times on delayed parcel enquiries is just utterly ridiculous. sometimes left waiting 3 weeks, constantly chasing them, promised a reply within 48 hours. Bearing in mind eBay give businesses 3 days to reply to cases, this was useless & we ended up losing hundreds of pounds on several occasions. 2. On a number of occasions, we got extra charge notifications. This is 100% a con. I have no reason to lie about this, but when booking parcels in, we round up to the nearest CM & then add 1 CM per dimension, and also add 0.50KG and round up to the nearest KG when booking in and quoting, for example if its 30x30x30 2.32 kg, we book in as 31x31x31 4KG. Yet still, these con artists send over extras charges & blame the 3rd party courier. They offer no protection for us, their customer, and take the money regardless of evidence. They cant/refuse to send any proof of their alleged dimensions. On 1 occasion i was able to get a scan of an item we sent that was apparently matching dimensions length and width, but the scan proved this was around 60x20 as it was a long suspension fork spring kit. Each time i emailed i got a different rep, its just a nightmare & how theyre allowed to operate like this is beyond madness. We have now moved BACK to another courier who are equally as rubbish, but theyre less likely to send the extra charges. I stress, keep away from these con artists. Once they have your booking, theyre likely to do what they want. Yes, some deliveries make it there on time, no issue, but id say 50% of items sent (up to 5 a day) we had issue with. Theyre shocking. I promise you will regret using this clowns.
13/04/22 by FIREFOX RACING
Boxes didn’t get picked up until 4th delivery attempt.
13/04/22 by Customer
Absolutely awful service we had paid for two parcels to be picked up from our home address to be delivered next day in Birmingham for our twin daughter’s birthdays and no one came. If this wasn’t bad enough I got in touch for a refund and they only refunded me for one parcel I have contacted them on several occasions and now they won’t even acknowledge my messages. Be warned what a monkey business business. I have left the consignment number so hopefully they will refund me and finally put an end to this. PM10441756
13/04/22 by Keith Pawley
First time using Parcel Monkey and I have no complaints. Easy to use website for the booking process and then a successful collection and delivery....what more can you ask for?!
13/04/22 by Michael Garden
1st class service,
13/04/22 by Mr clive duffin
Pleased with the service!
13/04/22 by Aleksandar Todorov
I sent my parcels the 1st of April, today is 13 of April and I still waiting for them. On track shows is waiting at delivery deport since the 8 of April…
13/04/22 by Customer
GOOD PRICES WITH PLENTY OF DELIVERY OPTIONS, CLICK CLICK DONE
12/04/22 by Customer
Used this service to send a parcel to my son for his birthday in Canada with plenty of time. Watched the tracking all the way on my app and the parcel was delivered to a an outlet 30 min drive from my sons college not delivered to him as I thought and paid for - why on earth wasn’t it delivered ? No idea ? I didn’t ask for it to be delivered to a parcel outlet but to my son college as it said on the package. - super disappointed as I couldn’t do anything about it - useless and no birthday present for my son
12/04/22 by seemah burgess
Exellent value fast service easy to book
12/04/22 by adrian edwards
Quite simple and easy to use
12/04/22 by Rebecca G
Greatest service ever.
12/04/22 by Customer
Very good, both pick up and delivery on time.
12/04/22 by Robert Shaw
We have been sending out parcels for months with Parcel Monkey then all of a sudden we got charged a surcharge for the exact same size and weight. With no explanation. Just ridiculous. We now send our parcels with Parcel force direct
12/04/22 by Customer
PM is generally good when things run smoothly but if there are any issue then you will wait days if not weeks for them to be resolved. The parcel I sent was received at Norsk warehouse last Friday and generally is tracked form then onwards but in this case I can only see up to the point it reaches nork warehouse. I have tried to enquire and I am told that PM has contacted the courier and are waiting for a response 3 days later. I contacted the courier who responded to me in 2hrs but wont provide details as only PM can get in touch. Why do they promptly respond to me and not to Parcel Monkey, could it be that they are not telling me the truth? I will be happy if they could reimburse me for the item and shipping cost so i can buy another and send it with amore reliable service.
12/04/22 by Os
excellent service
12/04/22 by Customer
Easy to use and very good value!
11/04/22 by Chocadoodle
Gr8 service from start to finish
11/04/22 by Kevin Stewart
Ive used parcel monkey twice now and the service and speed of delivery has always been fantastic. Both parcels arrived within a week of sending! Definitely recommend!
11/04/22 by Jessica Hallows
Spot on as usual
11/04/22 by customer John
still not been delivered yet its been siting in the same place for 3 day
11/04/22 by andy
Reliable website, used a couple times now. Always delivered my parcels on time and much cheaper than what you would pay at a post office for a parcel delivery.
11/04/22 by Customer
brilliant service all worked well as it should
Would not hesitate to use again if necessary
11/04/22 by Sheila Wilkinson
Quick and easy
11/04/22 by Element Packaging
Great savings to be had. Parcel goes through mainstream delivery networks from start to finish. Only issue, I guess, is if anything goes wrong in the mainstream delivery networks you have to go through ParcelMonkey, as they have the contract with the network. But no problems so far!
11/04/22 by Pete
Excellent service, good visibility of updates, would highly recommend.
11/04/22 by Martyn
Excellent service which was easy to use, efficient and great value for money thank you!
11/04/22 by Debra
We have mixed reports on Parcel Monkey. Weve sent a good number of parcels from them - most have been sent successfully, until the last few weeks... However, weve had a number of recent problems with them including: - parcels not collected - parcels refused to be collected (which the courier thought were collected) so we got double-charges - extra charges issued without explanation - zero customer service when weve questioned the above Needless to say, weve started to look elsewhere!
11/04/22 by Giles Atwell
I paid for a 3-4 day service and my parcel has not been delivered.We are now on day 10! The tracking system is showing last updated on the 7th April.
11/04/22 by Customer
Really easy posting parcels since I was told about Parcel monkey.
11/04/22 by Barrie Fowler
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