We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,358 reviews.
Excellent service
27/03/22 by D burns
Cost was increased by 3x the original quote after delivery. Totally let down and with no recourse given to complain or challenge. Would have been nearly as cheap to have it couriered by a private individual.
27/03/22 by Customer
Efficient service from this company , will use again .
27/03/22 by david evans
Very bad, i have not received my refund, no calls ,no email from you guys. Very poor service.
27/03/22 by Mrs Eniye Onyeche
This parcel went as planned. Insurance was high for £360 cover, I give it to
(DPD ) and I had to pay DPD for THEM to take care of it. As the parcel is BOOKED WITH PARCEL MONKEY with a range of couriers to pick from.
I have
HAD ONE PARCEL SADLY WRONG DPD DO NOT WHAT TO ASSIST > I HAD TO GO TO PARCEL MONKEY> AS DPD HAD DAMAGED THE GOODS TO THE TUNE OF £70. NO HELP FROM ANYONE, COST ME THE £70 I SENT A REFUND FOR DAMAGE GOODS TO THE BUYER. READ DPD SMALL PRINT.
YES I GAVE DPD A SECOND CHANCE.
26/03/22 by R.ROBINSON
Does exactly what it needs to do, in the simplest and quickest way possible. Rare these days!
26/03/22 by Customer
All good and easy website????
26/03/22 by Customer
Cant find fault with the company. Ive sent many parcels without issue. Plus the customer service is quick to respond and help.
26/03/22 by Anonymous
Simple to use. Competitive rates.
26/03/22 by Alan Martin
Very good service.
26/03/22 by Steve
Great way of navigating all the options in one place. I never send a parcel without using this service now.
26/03/22 by ashtin doorgakant
Very bad services. it says 4-5 days for the parcel to arrive since then its been 2 weeks. No information regarding my parcel no updates etc
26/03/22 by Customer
Absolutely fantastic service, very easy from start to finish.
26/03/22 by Carl Shaw
Picked up on time , brilliant service thank you
26/03/22 by Sandie Edwards
Pick up and delivery was ideal and to time. I did have some frustration with the list of prices as i didnt realise that VAT would be added. I dont like the idea of putting full name instead of initial and surname and it wouldnt accept the recipients name so had to change it to the parents name. It also wouldnt accept dolls clothes as the parcel contents until I added "handmade". Will think twice the next time I have a parcel to send about whether to use parcel monkey again. I like things to be straightforward.
26/03/22 by Helen Thornton
Good choice of courier, options and competitive prices.
25/03/22 by K White
As always amazing service, easy to use and service is always quick and on time
25/03/22 by Customer
Always great dealing with Parcel Monkey.
5 stars all the time. Fully recommended.
25/03/22 by Steve
I was very happy with the service provided and my parcel arrived at its destination fully intact! Thank you. Margaret
25/03/22 by Ms Walsh
This was a very straightforward, efficient process with good communication. My parcel was collected by Parcelforce which was very convenient.
25/03/22 by RM
Great no nonsense and efficient
25/03/22 by Adam Walton
Delivered on time i will use again
25/03/22 by Mr James Anderson
Always so quick and easy to use
25/03/22 by customer
Excellent communications and accurate tracking
25/03/22 by Customer
Great. But far too expensive.
25/03/22 by Alice Tabberer
Excellent,careful service
25/03/22 by Customerbryan braban
I found the website easy to use and the prices reasonable. Tracking was updated and the parcel delivered in a timely manner.
25/03/22 by Customer
Picked up arrived on time good price
25/03/22 by Andrew Ruby
Very pleased excllent service
24/03/22 by Customer
Collected and delivered on time with no damage. Price good.
24/03/22 by Roy
Great and friendly service
24/03/22 by Saman Jaff
Parcelforce took 2 days to collect the 2 parcels.
24/03/22 by Customer
On time collection, fully kept aware of parcels journey and delivered on promised time. Will use Parcel Monkey again.
24/03/22 by Ashford
Fab app. Everything went well. So easy
24/03/22 by P Barlow
Postage made easy
24/03/22 by Dominic Mackinnon
Super easy and straight forward.
For the £2 extra for insurance, its well worth every penny.
Your service really saves.
Will definitely introduce others or use a 3rd time.
24/03/22 by Carlos.
The only issue was there was no pick up time so just had to wait in until collected. Other than that 1st class service.
24/03/22 by Mr Neil Macrae
Parcel delivered safely. Thank you
24/03/22 by Sue M
Booked on Sunday with Parcel Force, picked up as promised on Monday, delivered on Tuesday afternoon. Quick, efficient and trouble free. We were able to track the movement of the parcel throughout. Superb!
24/03/22 by Mike Ellis
Parcel arrived late after I paid extra and as it was late I incurred other costs will never use again
24/03/22 by dean hunter
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
