We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,358 reviews.
Great service thank you
24/03/22 by Simona Oltean
Good service
Prompt arrival and delivery
I would recommend it
24/03/22 by Rose
Fast, cheap and great ???? service
23/03/22 by Emad Abualzulof
Great price and excellent collection and delivery of a guitar - arrived safely and in perfect condition
23/03/22 by David
I am a senior citizen not great with technology but i found the experience very good my only concern (not sure of size ) but printing the labels I was not sure where to put them and proceeded to the post office armed with glue cello tape sticky tape and scissors but it was all ok and the parcel was delivered promptly next day. Well done
23/03/22 by Carmel Bradley
My parcel didn’t arrived to the address and they didn’t let us know where to go collect the parcel
23/03/22 by Yosra Zaghdoudi
Collection and delivery were excellent at a great price.
23/03/22 by Ruth S
Easy to use website, good range of potential couriers to choose from and different delivery options, with their prices clearly set out. Useful advice on best packaging techniques.
23/03/22 by Richard
Amazing service very reassuring from start to finish .
23/03/22 by Michelle Lewis
Ive been using Parcel Monkey for several years. They have never let me down. Highly recommend.
23/03/22 by Customer
Parcel Monkey? I have been using them for several years. My parcels have always arrived on time. The courier has always arrived on time to pick my parcel up from my home. The price is very competitive with other companies. I have family in France and Australia, and they have always received their parcels safely and on time.
23/03/22 by Tricia G
An excellent, cost effective, reliable service as always.
23/03/22 by Steve E.
Ease of booking, yes, I cannot fault that. That unfortunately is where the good experience ended. I paid for ParcelForce Express 24 delivery, at a premium I might add. The item arrived a DAY late, at a penalty to me. When I contacted the support service I was told I am not eligible to claim as in the terms it states that delivery is not guaranteed (I’m paraphrasing here but in technical corporate language it essentially says if I don’t get the service I pay for tough ****). I know for a fact having spoken to ParcelForce I could have claimed for a refund for late delivery but as I used (foolishly) a shipping broker I have been screwed out of that. What a joke! If the item you are sending isn’t time sensitive you probably won’t have this issue, but if you are in a hurry to get something out, go direct! The cost will probably be the same. Lesson learned.
23/03/22 by Ann Onymous
Everything was easy. My parcel arrived on time and was cheaper than if booked direct
23/03/22 by Dominic
It is wonderful to send my luggage to where I am staying as it is family. I dont have to worry if I can manage it. My luggage was picked up early morning and waiting for me when I arrived. It was also picked up early, as yet it hasnt been delivered but I am not at all worried that it wont come? My family also think it is a great way to send luggage and were very surprised how cheap it was.
23/03/22 by Margaret Tulloch
Extremely good delivery service comparison website. Has more options than some of actual specific websites.
23/03/22 by BC
Thank you for your delivery of a Sarah Bell Canvas safe and sound..
Nigel
Chapel Street Gallery Penzance
23/03/22 by Nigel Bell
Website is very difficult to use. Far too complicated - not user friendly like the opposition
23/03/22 by Paul Fitzpatrick
First time I’ve used and I found it an excellent service
23/03/22 by Mr Stephen Brooks
Good selection of services. Not necessarily the cheapest but certainly very happy with service provided.
23/03/22 by Simon
Cheaper than other sites. Quick and easy service. Will definitely use again , highly recommended
23/03/22 by DEBBIE SMITH
I didnt need my underlay and chose parcel monkey to come to my address and deliver it to the company I bought it from.it was picked up and delivered with no problem from my end.i received my refund 3 days later..great job done.
22/03/22 by Customer.G wood.
lovely service not any problems will use again
22/03/22 by Customer
Parcel Monkey it’s cheap……. and that’s the only good thing about it. Courier does not come to collect items on multiple occasions, and Parcel Monkeys response ‘they are not guaranteed to come on the day requested’ I do love their ‘customer services’ with their generic copy and pasted response to none collection. You get what you pay for and with ParcelMonkey you get very little
22/03/22 by Marcus Aurelius
Very good service and value
22/03/22 by glen
Excellent service as usual
22/03/22 by ian corbin
Failed to pick up the goods on the day you said, and the reason given van broken down. You have no backup or even send message to say sorry. Not the sort of company I. Like dealing with.
22/03/22 by BAKER
Only used 3 times so far, and all is good. Very easy to use from start to finish
22/03/22 by alan
Took the Parcel Force package to the local Post Office in time as stated on your website, but collection had already been made by Parcel Force at the Post Office and therefore my urgent parcel was not delivered next day which is what I had paid for. It was delivered a day late.
22/03/22 by ROBIN SAVAGE
Always a great and seamless service. Helps me find the best price. Bif fan of the interface too!
22/03/22 by Customer
Easy to use and best prices available
22/03/22 by Karen
good service, collected from the seller and delivered to me on time. thank you. would use this service again
22/03/22 by Ms Christine Strudwick
Used parcel.monkey before so I knew what to expect,I work for parcelforce and even with my company discount this way is still cheaper.Did as I asked on time.My go to now when I want to send anything.
22/03/22 by Craig Duffield
Easy to book and pay. Courier turned up on the day and at a reasonable time. Kept informed of tracking.
22/03/22 by Jackie
thank you service OK
22/03/22 by freda PilkingtonCustomer
This would have been a 4 star review. It was very quick and easy to arrange a collection but having the item collected by Courier was a major let down. I arranged for a parcel to be collected on Friday before 6pm for next day delivery. It wasnt collected so had to be re-scheduled to be collected on Monday. Once again, it wasnt collected. It was, however, collected on Tuesday (today) which was the deadline date for the parcel to arrive at its destination. I dont yet know the ramifications of the deadline being missed, but the whole debacle is causing me a great deal of stress. I have requested a refund but this was refused as Courier have now told PM that they attempted to collect on both Friday and Monday. I was in all day on both days (as was my boyfriend who was WFH) and nobody knocked on the front door, rang the door bell, left a card, or phoned me. [The room I was in all day is next to the front door (and the bathroom is opposite!)] Conclude from that what you will. Parcel Monkey customer service are very good (not so the live chat, hence 4 stars but 5), but the company itself is only as good as the carriers they use. Had the collection happened when it was supposed to, this would have easily been a 5 star review.
22/03/22 by liverpoolgirl
Good price and fast delivery
22/03/22 by Michael O'Brien
Please do not use this company. They dont collect on the day you have booked it for, so your parcel wont arrive on the day stated at the time of booking. When they fail to collect they dont offer any sort of refund of compensation. Both you and the company enter into a contract when you request a price, accept the price and pay for the service. Parcel Monkey do not adhere to the terms of that contract as they fail to collect on time, then accept no responsibility when they fail. DO NOT USE THIS COMPANY
22/03/22 by Amanda Montague
Usually a good service, but they have claimed a parcel that contained 2 bulbs (for a car) which weighed 2kg weighed in at 25kg and have charged me the difference. Then failed to respond to my email to rectify the matter. Sadly i wont be using them again. Mistakes happen but should be fixed in a timely matter. Iv had no response in over a week.
22/03/22 by Customer
Good service and cheaper than going directly with royal mail.
22/03/22 by Customer K
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
