We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,614 reviews.
Brilliant service- quick and easy
11/04/22 by Vicky
Over a week and still not delivered. Cant speak to anyone, just told to get help via the website. Will not use again
11/04/22 by N Terry
Parcel sent on a 3-4 day service. After 8 no update. Try to find out via chat service and a waste of time. Speak to Parcelforce direct and find out more and quicker. 2 days later get update from ParcelMonkey that tells me nothing.
11/04/22 by R Walker
First time using this website and I found it so easy to use! Would definitely recommend
11/04/22 by Ferne Gallagher
The item was collected a day late due to a rude Courier driver and the item arrived at the buyer broken
11/04/22 by Customer
Good delivery.Parcel reached the next day
10/04/22 by Customer
I paid you to deliver a parcel you did just that - i didnt ask to be emailed for meaningless reviews
10/04/22 by Elizabeth Green
Excellent service
10/04/22 by Mrs Harle
The best company I have ever used. Brilliant for price. Very reliable and trustworthy.
10/04/22 by Rosey
Booked a pick up with Parcel Force through Parcel Monkey and was happy with the experience. Booked on Friday, picked up Monday, delivered from UK to USA safely the following Saturday. Was the cheapest price I could find and I was happy with the communication and ease of use.
10/04/22 by LMR
Great saved me, cheaper than direct with parcel company
10/04/22 by Simon
All delivered OK
10/04/22 by John Cummings
Easy to book, best price and quick delivery
10/04/22 by stuart fearns
Very easy to use and a good price
10/04/22 by Fred
Very good service and price
10/04/22 by Customer
Easy to organise (except for new customs regs), collected when promised, delivered when promised all the way to Fiji.
10/04/22 by Angela
Excellent service and remain constantly updated via the webpage
10/04/22 by Dave
Absolutely terrible service.i have used them a couple times over the 2 Years either the corrior does not turn up or paper work dose not download,their website system is trash
10/04/22 by Deneilo H
You want a review. You arranged delivery of a parcel for me, what more is there to say.
10/04/22 by Mr David Moorhouse
The item was supposed to be collected on the 28/3/22 they actually turned up to collect it at 4:05 pm on the 30/3/22 I paid for a 48 hr service and it’s now the 9/4/22 and I have still not received the parcel.
09/04/22 by Customer
As i remember reliable and on time.
09/04/22 by Mr Teather
Gutted! I paid for a 3 day delivery service to Europe and the parcel is still not at its destination a week later ????????
09/04/22 by Customer
Easy process, little bit slow, but it got here OK.
09/04/22 by Janet L.
Parcels received even before the expected date.
Great competitive prices
09/04/22 by Samer Ss Mahmoud
Easy to use.. Great choice of couriers to suit your needs.. Competitive prices.. Good support..
09/04/22 by Ian Dawson
parcels never have been picked up
09/04/22 by Evelyn Handford
Excellent easy to use website. Good range of options with competitive prices
09/04/22 by Jean
Delivered promptly and with no issues
09/04/22 by Carol Palmer
Good service, parcel was picked up and delivered on time. Easy transaction
09/04/22 by Customer
Excellent reliable service, I choose Parcel Force via Parcel Monkey and get a decent discount without a drop in reliability
09/04/22 by Dave Wright
Quick, easy, cost effective.
Could not ask for more !
09/04/22 by Barnard
Always a pleasure booking through parcelmonkey! Cant fault them!
08/04/22 by Customer
Very good service. Everything on time. Easy to use.
08/04/22 by Helen Southwood
This is my first time to use the service.
But still not received my package.
Don’t know what I did wrong.
08/04/22 by Tony Kabongo
I still havent forgiven you for parcel force losing a parcel.
The look for it for me for two weeks.
Loat.
Then you woulent pay my insurance
Because if was more than a week .
Basted .
08/04/22 by Graham durrant
Great service..great prices
08/04/22 by Mrs Adele Cooper
Spent an hour with live chat trying to resolve an issue ( label sent to an incorrect email). Much later in the day a link was sent to to retrieve label but frustratingly there was no customs declaration. I cut my losses and bought postage directly with Parcel force, which turned out to be cheaper.
08/04/22 by Customer
Parcel Monkey is a great way of getting competitive pricing on sending larger parcels.
Their website is easy to navigate and simple. I have used them in the past and will use them again.
08/04/22 by Customer
all okay. Prefer to pay with paypal though.
08/04/22 by Paul Bursnall
Everything went as promised, parcel collected and delivered promptly.
Great service will definitely use again.
08/04/22 by John
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