We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,614 reviews.
Portsmouth to Siem Reap Cambodia, door to door 6 days. 1.7kgs personal effects and under £50. Excellent tracking service too. Full marks Mr Monkey!
08/04/22 by Customer
Very easy to arrange delivery, brilliant price & on time delivery.
08/04/22 by Ashley Smith
Not great. The parcel was supposed to be picked up on a Friday. No one came (Parcelforce), but it was claimed we were inside and didnt answer. False. We were there all the time. Spoke to a PM rep, they said it would be collected on Monday. No one came. Eventually it was collected on a Tuesday. Wont be using again.
07/04/22 by Evangelos Aktoudianakis
Great courier service. 2nd time I have used these & very impressed with service. Would defo recommend ????
07/04/22 by maria ricketts
Such a great service
07/04/22 by Susan Garrett
I had never used such a service before, bot sure what to expect. There was no info to tell me when they might collect the parcel. It was not delivered the next day, as paid for, but arrived the following day. Also the courier driver told us to "Stay back I have Covid!" I think I will stick with going to the post office.
07/04/22 by NG
quick easy on time ????????
07/04/22 by andrew
Superb service ! Thank you!
07/04/22 by John Law
Very cheap and easy to use
07/04/22 by Sam Gaughan
Quick and easy to use service.
07/04/22 by James Reed
Package delivered within the specified time frame and no problems at all with customs. The price was very competitive and way below what other companies offered. I will definitely use Parcel monkey again and recommend it to others.
07/04/22 by Customer
Easy to use, goods collected on time and delivered on time. I’d recommend this service highly.
07/04/22 by Mr Steve Cox
I sent a parcel with Parcel Monkey and almost 6 months later, it has been yet to be delivered. I have been patient and now the tracking isn’t even available anymore. I have put in a claim for my money to be paid back (considering I paid extra for an extra level of protection of my parcel) and I have provided all required documents and they are refusing to give me my money back. They are good when they operate right but have been zero help now something has gone wrong.
07/04/22 by Mimi
Great service! Simple booking process and speedy delivery as promised,
07/04/22 by alison burnett
Quick & easy to find a local drop off point & delivery target as promised with a bonus of higher insurance value than other courier services.
06/04/22 by Graham
Im satisfied the way parcel monkey deals with me. Its was easy to do so,Im happy. Thank you.
06/04/22 by Customer
Well pleased with the delivery thankyou
06/04/22 by Teeky Anne Mcgrady
Good service
06/04/22 by customer
very good service would recommend to others to use the service
06/04/22 by MR P KING
Easy to use, well laid out, worked perfectly.
06/04/22 by james
ParcelMonkey is always first-class - much better than they used to be pick your parcel company carefully as Royal Mail 24 can turn into Royal Mail 96 !!
06/04/22 by John Spence
Worked very well
06/04/22 by Gareth
All good again
06/04/22 by Customer
Great service
06/04/22 by A Abdelal
Excellent service
06/04/22 by Mamba
Very efficient, and saves us money as well - brill.
06/04/22 by Mr Jonathan Old
Highly recommend
06/04/22 by Julia
Very disappointed with the service.I spoke with someone in Parcelforce and asked to sent a parcel on Tuesday. The pick up was on Friday but the delivery should have been done on Tuesday as the recipient was away.A colleague in Parcelforce put me on hold and reassured me after she spoke with a driver(?) that they will keep it until Tuesday and they will send it on the day. The parcel delivered on Monday and the recipient as soon as she was back on Tuesday was looking for it all day.A neighbour took it in order not to be stolen. The recipient and myself for a whole day, were stressed that maybe someone stole it.The recipient had to ask and bother all her neighbours in order to check if someone took it’it was unnecessary for her as well. Not happy with the service.
06/04/22 by Evita
Always s excellent service
06/04/22 by Tony
Excellent service, easy to book.
06/04/22 by Customer
Was told on the advert that no printing was needed I could drop off the parcel at any DPD drop off point n a label would be created there...that is untrue so in consequence I had to rebook and pay again for royal mail as couldnt use your service and could not cancel ....will not be using this service again
05/04/22 by Barbara Enderbury
Great service. Would highly recommend. Much better experience than being let down by parcel compare and ripped off. Use these, not parcel compare. Cheaper too !
05/04/22 by NeilWalker
Website was a good experience and the price was very competitive however if there was a printing facility at the post office for Parcel Monkey customers it would have been great.
05/04/22 by Amin Shaikh
Easy to use site
05/04/22 by David Taylor
Collected and delivered as promised
05/04/22 by Street3ple
Parcel was supposed to arrive on 1.4.2022 and it’s still not there
05/04/22 by Customer
Perfect. From ordering to collection and delivery
05/04/22 by Emma
Cannot fault
05/04/22 by Customer
All went to plan, no complaints
05/04/22 by Mr Derek Gemmell
very good website
05/04/22 by Customer
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