We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,614 reviews.
I get such good value o PARCEL MONKEY. I buy and sell online and I dispatch rapidly at great rates with quality delivery services. My customers appreciate the extras.
05/04/22 by Steven
Website was very easy to navigate and great offers. All went smoothly and was able to print my postal label immediately and post the next morning. Thank you for a great service!
05/04/22 by Rachel
Had fishing rods needing delivered and decided to use parcel monkey as didn’t want hassle of going to a post office …..had item collected from my work and delivered successfully top marks !!
05/04/22 by Assim Mir
Why use any other monkey?
05/04/22 by Mick.
Excellent service
05/04/22 by Rosey
I chose the Parcel Force Global Priority service via Parcelmonkey. The booking was very easy and I dropped my parcel at the Post Office. The problem is that the parcel took 12 days to reach our customer so more than double the maximum time the service promised. I contacted Parcel Force who said it was aan issue to raise with Parcel Monkey, though I doubt that it is.
05/04/22 by G Richardson
Rubbish. Parcel arrived damaged and despite of taking out a extended insurance policy they are refusing to cover it. Happy to take your money for a policy but not willing to honour it. Theyll blame everyone else but them selves. Wouldnt recommend you use them if you are sending anything valuable.
05/04/22 by Prem R
Fab service and so much cheaper than going direct. Would 100% recommend
05/04/22 by Customer
Excellent value!
05/04/22 by John Gibson
Cheaper than dealing direct with royal mail, that was a really nice surprise!
05/04/22 by Margaret, London
great service as usual .I highly recommend them
05/04/22 by kate
Great easy service
05/04/22 by Customer
Great service.straight forward and quick also good value.
04/04/22 by Pat bonner
So simple! Great value! Job done!
04/04/22 by Richard Turner
1st time used and certainly won’t be the last, quick and easy process.
04/04/22 by Sean
Easy, quick and simple to use, what more could you ask for
Thank you Parcel Monkey, you make sending a parcel a delight
04/04/22 by customer
I used Parcel Monkey to send a parcel via Parcel Force a week ago. Paid for the 24 hour service and all seemed well until Parcelforce lied and said nobody answered the door. Two people were at home at the time, both listening out. They just shoved a card though and left. Maybe they were not hitting delivery or collection targets or something. Who knows. Fact is, parcel monkey didn’t want to know. I informed them of what happened and they did help rearrange the deliver but had no interest in the fact that I had paid for a 24 hour service I didn’t get. Jay said it wasn’t in their policy to refund because of delays. As such, it isn’t in my policy to use them again.
04/04/22 by Andrew Croft
Generally, always good and I am a regular customer. Often, when things go wrong, this show the level of customer service. A parcel was not delivered by Parcelforce, allegedly after a number of attempts. Deliveries been made to same address many times with no problems. Now returned to Parcelforce and I am required to pay an additional sum to get the parcel back a week later. I questioned that Parcelforce have caused the problem, having delivered there with no problem previously. No real effort being made about this and just the standard replies.....Bit rubbish, sadly!
04/04/22 by Patrick Griffin
Found a good deal for posting a med-large parcel, had better options & prices than some of the other compare sites
04/04/22 by Nick Johnson
Very good service, reliable and fast delivery
04/04/22 by Vicki Turner
I used Parcel Monkey to deliver a large parcel, which was very reasonably priced, in fact the cheapest that I found. The parcel was delivered quickly and I would definitely use them again.
04/04/22 by Peter Calford
Needed a shipment quick to Saint Martin. I have a UPS account but they quoted 7 days. Parcel Monkey said 3 days. It’s been 7 days and still not in Saint Martin. I complained and was told sorry its in the small print that it could take a lot longer….wish I’d used my UPS account! Rubbish misleading service for business…maybe ok if you’re sending a present but business, no!
04/04/22 by Customer
Easy Pease and great service and cost.
Does exactly as it states on the tin.
04/04/22 by BRIAN CAMPBELL
Website very easy to use. Parcel delivered on time with full tracking, so pleased with service.
04/04/22 by Jane
Competitively priced and a wide choice of carriers makes PM one of my go to logistics solutions providers.
04/04/22 by David Müller
Great service, easy process.
04/04/22 by LISA ANSLOW
great service
04/04/22 by MR G
Secure and ontime delivery
03/04/22 by Customer
dpd returned my parcel back to me after I was led to believe that they would deliver my parcel to the address that I wanted it go to. £39.66 wasted! I would not recommend any of these services to anyone. I will be more than happy to update my review if I receive a full refund.
03/04/22 by Jon Boyle
If I could give 0 stars I would. They collected a parcel from my house in December that should have taken 5 days to deliver to Chile.Not only has it STILL not arrived at its destination , despite numerous messages to Parcel Monkey on a weekly basis, they are STILL not in a position to refund the cost of postage or the loss of the parcel as they gave not had confirmation from Parcel Force that it has been lost..SERIOUSLY. so I have had to refund my buyer and have also lost the item posted. Appalling service will never use again.
03/04/22 by Louise Hill
Took 3 days to deliver a next day delivery parcel - not really acceptable!
03/04/22 by Pat Barron
Efficiency personified, from collection, delivery & return. Would not use any other.
03/04/22 by peter bird
Booking system very easy to use collected on schedule. However you are given options with different prices for carrier. I paid over £75 for university books to be delivered Stated 3 to 4 days it is now 10 days and no sign of them. Still waiting for follow up from customer service as well
03/04/22 by Amanda
I tried the Parcel2. Company a month ago and had nothing but problems, so opted for parcel monkey, everything went smoothly, so it will now be my first choice comparison option.
03/04/22 by Stuart Mackay
Used for the first time, it was easy to do and kept me up to date with progress of my parcel.
03/04/22 by Stephen Rogers
Easy to book. Came at the scheduled time and date. Excellent
03/04/22 by Sherryl Jarvis
Simple and cheaper
03/04/22 by customer
Would definitely use again
03/04/22 by Sandra
I am very pleased with the service!
03/04/22 by Aleksandar Todorov
Quick service. Great!
02/04/22 by Customer
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