We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
worse shipping service. I had booked shipping with Parcel Monkey on the 10th of Feb and my parcel was collected and shipped on the 11th of Feb, I havent still received the parcel and its has been more than 10 days, there is no update from the delivery company. During booking it was shown that the item would arrive in 4-6 days and will be shipped by air, there has been no updates after 11th. Will never use Parcel Monkey to ship anything again.
22/02/22 by Aditya Anish
I bought a wine cooler on Ebay that needed collecting.
The courier service was excellent.
22/02/22 by William Arscott
All instructions and procedures plain and simple
sent parcel without any problems all went
smoothly.
22/02/22 by duncan stirling
As it should be
21/02/22 by Angus West
Excellent service. My parcel arrived safely and punctually. I would use Parcel Monkey again.
21/02/22 by Customer
Very reliable and very friendly
21/02/22 by Customer
Got charged double the initial amount for apparently getting few gm out! On the weighing scale
21/02/22 by Customer
Fast and efficient
21/02/22 by Customer
Normally the service is really great my colleague received the parcel and the box was so messed up! Wasnt happy with the service.
21/02/22 by Customer
Excellent experience.
Efficient,seamless and very reasonably priced.
21/02/22 by Willie McDougall
1st Class as always
21/02/22 by Mr clive duffin
Absolute garbage company, quick to take your money and provide no information as to why you have to wait in from 8am to six pm and no one turns up. and then you have to wait three to five days to get your money back while its making interest in their bank account. Go direct to parcel force or better still use ups.
21/02/22 by S.Robinson
Quick reliable and cost effective.
21/02/22 by K Murphy
Like it. Friendly service
21/02/22 by Vladimirs Osipovs
Always an excellent service from Parcelforce
21/02/22 by Marc Harrison
Rubbish. I use them for work, they offer very little protection if the courier is to come back with extra charges. I always make 100% sure i put the correct dimensions in & round up to the nearest one to avoid this, but theyre sneaky. PM have a lost a customer that sent 4+ parcels a day with them due to this & they didnt seem to give a toss when i said id take my custom to another courier. Avoid them, they really are con artists.
21/02/22 by Adam Gill
Good as always
21/02/22 by Gerald Edwards
easy website to navigate, labels get emailed when order is confirmed courier details all clear and gives a good idea of the prices of the different couriers around the UK. I wouldn’t stick to pick up times but they have never been late, always before the latest time they give.
Good if you need extra cover for laptops.
21/02/22 by Customer
Excellent from start to finish through DHL.
21/02/22 by David Wallace-Lawrence
Excellent service
21/02/22 by Denise Wynne
I am Delighted to received my Parcel from "Parcel Monkey" which I posted to Spain from England and received it in 4 to 5 days at a post office near my abode.
Absolutely Brilliant Service....
21/02/22 by Customer k.jagroop
They constanly find a way of charging extra claiming there was a discrepancy with the parcel details provided no matter how accurate you provide the informations. It really force you to to take photo evidence before booking any shipment with them.
21/02/22 by K&S
The website was easy to use, the service was fantastic and when I had a query I received a reply back with very quickly.
21/02/22 by Angela
Fantastic service
21/02/22 by Kirk Windibank
very good efficient service
21/02/22 by mike hose motorcycles
Always on time , thank you
21/02/22 by Customer
Had to send a SIM card to Qatar - process relatively simple
21/02/22 by Shezza
The parcel Monkey service was easy to use for posting family items to my sister in Canada. Following the online guide was easy, I liked being able to drop in and out. The only tricky bit was the custom form. But helpful hints got me through.
Good job ????
21/02/22 by Andrew Baker
Screen didnt refresh so I accidentally booked two parcels instead of one
21/02/22 by Karen
I’m very happy with how Eshna from Parcel Monkey personally handled an issue I had with DHL losing track of a package. I received all but one package shipping from Michigan to Great Britain. Eshna asked for a description of the package which I gave her in addition to photos. Shortly afterwards my package was found and I received it the next day.
21/02/22 by Robin
Great price and swift servcie.
21/02/22 by WTS Plumbing and Heating.
East to use site and priced quite well.
21/02/22 by Customer
Parcrcelmonkey confirmed it would collect tyres. I arranged the courier who refused to collect tyres as they say they don’t collect tyres.. parcelmonkey rebooked collection…round in circles.. hopeless company so cancelled. What a load of rubbish…
21/02/22 by brookdale invoices
Didnt recivede delvery on time i had to ring twice
21/02/22 by Customer
3 months to get from UK to USA ! Forgot we had sent parcel until we got a message this morning to say it had arrived. Cost more than parcel worth to send! 3 months!!! Where on earth has it been?
21/02/22 by Customer
Good product, fast delivery at a good price from a selection provided. Very happy with the service and will use again
21/02/22 by Dave Williams
Quick and excellent service
21/02/22 by Mrs Green
Picked up as stated.
Excellent service!
21/02/22 by Janet Roberts
It was quick and easy to organise my parcel return
21/02/22 by Sam
Great service at a good price.
21/02/22 by Caroline
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
