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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Smooth transaction however the instructions re. printing labels for Europe are still not clear enough. I had to look for info on other websites to make sure I was doing the right thing (we need simple instructions on how exactly to fold the dispatch document/does it need cutting or not/where on the parcel to display, etc).
16/03/22 by Chris S
I wouldnt use anyone else. A great company, and very organised. I have never had any problems at all. Well done Parcel Monkey.
16/03/22 by Terry Stevens
I have not received my goods as yet?
16/03/22 by Babs Solomon
Parcel not able to be tracked , customer unsure if collected ? Not being very helpful . So no idea were parcel is and has cost me over £18 to loose it ????? NOT BRILLIANT .
16/03/22 by Clive
I have been using Parcel Monkey for a good number of years they are very good and their cost are very competitive one of the best on the internet never let me down A+++++++
16/03/22 by Customer
It was a reasonable price and fast delivery
16/03/22 by Customer
Not much to say, easy to use, did what I needed, no downside.
16/03/22 by Ian Young
The parcel got there when it should have, and in the condition it should have.
16/03/22 by Customer
Absolutely rubbish firm. I paid for a delivery to Australia which did arrive but know body got in touch with the person in Australia to say it was being delivered. Twelve days after it arrived I received an email from Parcel Monkey saying that they had taken another £44 from my bank account because the size or weight of the parcel was incorrect. As I am partially sighted and disabled I actually went too my local post office and they told me the exact measurements and weight so I knew it was correct. After contacting the company with 5 emails and getting know where they then blocked me from sending any more. I would never recommend this company at all.
16/03/22 by Violet Gisbourne
AOK delivered in good time
16/03/22 by paupnpt
A very easy, stressfree procedure and excellent service. Well done
16/03/22 by Sheila Lanchester
I send parcels overseas a couple of times a year and Parcel monkey has always been reliable for me. Reliable, assured service assured and customer services always to hand with speedy answers. I will definitely continue to use them .
16/03/22 by Josephine Mcmanus
We use Parcel Monkey all the time to send goods out to my grandchildren in Canada, website is easy to navigate. Instructions are easy to follow. Always use Parcel Force International through Parcel Monkey and have never had any problems.
Would recommend Parcel Monkey
16/03/22 by Mandy
Fast, easy and reliable
16/03/22 by Element Packaging
Straightforward service, item arrived in good time and in perfect condition.
16/03/22 by Margaret Simms
i would never use this company again, so unhelpful and you cant even call them. utter joke
16/03/22 by Dale
Good service - cheaper than going direct to courier
16/03/22 by Jen
Easy to use and reliable
16/03/22 by Customer
Brilliant 5 star service. Will definitely use again, thank you
16/03/22 by BEVERLEY YATES
Excellent communication and communication skills tracking throughout. Process was simple and fast and package was collected abd dropped off at the expected times.
16/03/22 by Sarah Turnbull
Always get a good choice of options on carriage charges and time scales
16/03/22 by George Cairns
Very prompt and excellent service.
I tracked the parcel all the way.
From Durham to Jersey in 3 days.
Thanks for a brilliant service. Chris
16/03/22 by Christopher Ritchie
AVOID . WORST COMPANY EVER. I use them for sending international parcels . all parcels are lost and not delivered . PM10198662 & PM10279968 and PM10260875 . They do not have any efficient customer service or someone to talk or email !! they sent me claim form for lost parcels and after completing it and sending it back with the item value and proof of non delivery , they replied back after 5 weeks saying we can not process your claim as it was submitted late !!!! although , they keep asking me to wait and allow few days pr the parcels to be delivered !!!! No tracking , no concern . they ruined our business image and they do not care . Going to file a formal complaint against them . in addition , their business credit scoring is very bad .
16/03/22 by M Marcus
I posted this parcel on 4th of March paying for 6-8 days delivery. Today is 16th of March and my parcel is not delivered yet. So far Parcel Monkey been spot on and delivered as they committed but the last commitment has not delivered according to what been promised.
16/03/22 by Louise Mokhof
Always reliable. My default mail facility
16/03/22 by martin petch
The UK service is ecellent but there are always delays at the New Zealand end. It is extremely annoying when paying for a 5 day delivery that it is always longer.My parcel was cllected on the 4th March and eventually arrived on the 14th at its destination.
16/03/22 by Mrs Smith
Great value and excellent service from start to finish...
16/03/22 by TC
Parcel picked up Monday the 8th for 3 day international delivery, as of the 16th eight days, later still has not left the UK. Appalling service, will never use this company again.
16/03/22 by Customer
Parcel monkey arrived, picked up my parcel and delivered it on time,the guy that picked it was helpfull and pleasant highly recommend them
16/03/22 by Isobel
Excellent service, clear instructions, collected on time & delivered promptly.
Will definitely use again.
15/03/22 by Dawn
Very cheap to send a parcel was recommended by my son and will definitely use again.
15/03/22 by pearl harveyball
Efficient and easy to use with great record keeping for invoices and recall on deliveries
15/03/22 by customer
Efficient and easy to use with great recall for invoices
15/03/22 by customer
Pretty easy to use really happy with the service. Could do with the courier being able to take label for when they collect the consignment
15/03/22 by Mr Jason Noblet
Fab service quick and simple to use .
15/03/22 by Lisa Bourke
Fosse Way Honey parcel booked on ParcelForce using ParcelMonkey which was great value. Parcel was collected from the local post office and delivered within 48hours.
All good and safe, thanks ParcelForce and ParcelMonkey
15/03/22 by CHRIS ATKINS
Parcel monkey is fantastic , unfortunately I was unable to book a return of my suitcase as you only book 1 week in advance. That is my only problem otherwise great company.
15/03/22 by Margaret Tulloch
Affordable, reliable and the parcel got to Italy and my sister without issue. Will use them again.
15/03/22 by Britt
Fast and easy delivery experience. Very smooth transition from pickup to drop. Tracking and communication was amazing. No hassles at all ! 4 star due to high prices and lack of discounts for repeat customers.
15/03/22 by Roshan Joseph
I use parcel monkey quite often, they do the job for me, they did loose a parcel once via parcel force but paid up as parcel insured. Will use again.
15/03/22 by Alison Garbett
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