We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
excellent as usual
04/03/22 by Alan McFadzean
Refused to accept responsibility of a damaged item even though all information and more was provided.
04/03/22 by Steven Scott
Really useful service when trying to locate reliable courier. Efficient with fast information giving you value for money.
04/03/22 by PJM USE ONLY THIS NAME!!!
Great customer service and communication
04/03/22 by Elaina Graham
Really easy to use and just had to drop the package off at the Post-Office.
I appreciated having a choice of delivery options for a package that was quite heavy, cost was very reasonable.
04/03/22 by Charlie
Fab service as usual
04/03/22 by Sally
First time user, but found site easy to navigate and get a great price for two identical boxes - a pair of speakers. Informative after purchase, and the link to tracking actually worked! Great service. Will be using next time.
03/03/22 by N.S. of SE Wales
Excellent service and prompt delivery of labels and pother paperwork. Collection was as agreed and delivery to Brunei in 5 days was exceptional. All in all a great experience again.o
03/03/22 by John Collins
Easy service to use. Very clear instructions. Will use them again .
03/03/22 by Steve Costello
Brilliant service
Promt collection and speedy delivery
Very reasonable price
Definitely use again
Stuart
03/03/22 by Stuart Davis
Amazing service..I thought it was going to cost a lot more to send my item and you found a really good deal for me. I will definitely use you again and have recommended you time others. A+
03/03/22 by MCa
Great service, I was kept informed regarding collection and delivery. Parcel Monkey is easy to use and finds the best price for you.
03/03/22 by Scotland's Gardens
i have used Parcel monkey a number of times and they have always been good.
This time was slightly different. Booking was no problem - I had booked parcelforce 24 on a friday night (only to find out they didn’t collect on saturdays). So rather the parcel to be delivered on Monday it would be Tuesday (which luckily wasn’t an issue), But my parcel was borderline for needing collecting by PF- I was told by royal mail most post offices wouldn’t accept it if i dropped it off..but luckily one did. So not as smooth as previous occasion used - but still I would use them again.
03/03/22 by Sarah
I have paid for 48 hours service but the parcel delivered in 72 hours…,
03/03/22 by Executive Taxis -- The Blessed Olive
Very easy and clear to book. Picked up and delivered as stated. Really like this service.
03/03/22 by Customer Judith Dumfries
I used Pacelmonkey to send an empty & very light backpack style case to Canada. I gave them accurate measurements & weight of the parcel before being quoted a price of £50. 2 weeks after the parcel had been delivered they charged another £39 on the bank card I used to book with. I asked them how they could possibly charge me that much & was asked to provide proof, such as photos of me measuring the parcel & photos of the parcel from myself & the person it was delivered to. When does anyone take pictures of themselves measuring a parcel before sending & how would I get pictures from the receiver 2 weeks after it was delivered? Theres basically nothing I can do, because theyre not even a courier company, theyre a 3rd party company that uses other parcel couriers. This company is run by crooks, DO NOT USE THEM! I would heavily advise anyone to use a real courier service & not a 3rd party company.
03/03/22 by bcr
I cant praise this company highly enough. It was all so simple to book in on the website, easy to make payment and collected from my house . All made so simple.
Will use again
03/03/22 by Julie Kennedy Mcgregor
Very good service
03/03/22 by Customer
Excellent service / ease of use / cost
Had to send back 6 demo tennis rackets and needed additional insurance to cover. Whilst not cheap it worked out about £15 cheaper than ParcelForce direct and was easier to print labels and take to PO. Recommended and will use again.
03/03/22 by Paul R
Easy to book and understand instructions. Have used several times before and will continue to do so. Been happy each time. No problems.
03/03/22 by Patricia Strong
Broke materials due to mishandling!
02/03/22 by Customer
Worked well. No problems.
02/03/22 by Stuart
Excellent. No problems and did exactly what it said on the tin!
02/03/22 by AndieA
Loved my second expérience with parcel monkey sending a parcel to France.
They helped all along the way with this new procedure since brexit, completing the form sfor customs, finding the right codes for each and every item in the parcel and all information needed to send the parcel from the UK to destination in France. It was very clear and straightforward with parcel monkey for a procedure that could have been a nightmare on my own. They even proposed several options for delivery starting from the cheapest and where I could drop of my parcel. Perfect. It is a very time consuming procedure since brexit to send a simple parcel from the UK to Europe but with parcel monkey it was the best approach to make it in the simplest and most efficient way. Thanks so much parcel monkey ????! Thanks for existing.
02/03/22 by Steph
My parcel took 8 days to get tome when l paid for a 24 express service !!! Very poor service !!!
02/03/22 by James Dempsey
Very happy parcel was lifted on time and delivered with 48 hours I will be using parcel Monkeys again thank you
02/03/22 by AMANDA WATTERS
dont respond to emails
02/03/22 by Christopher Lovemore
Excellent service
02/03/22 by Dorita
Easy to use, good service
02/03/22 by Paul Harold
This is a good service and it is easy to use.
02/03/22 by Peter French
Took the Parcel to Homebase for collection but they couldnt tell me when the collection by DPD would be. I had to track the parcel on line to establish that it had been collected - no text or email notification! Text received on the day of delivery - a Sunday! - a bit late if the recipient was not going to be in! No notification to say parcel had been delivered - again, I had to track online to ascertain that it had been received and signed for. The service could have been a lot better but at least if did get there!
02/03/22 by Barbara Fox
All went smoothly many thanks
02/03/22 by Stuart
I feel that 1 star is too much for this band of charlatans. Never turned up for the original collection after I had taken a days holiday. Very unhelpful and just said they will reschedule, when i contacted them. Took another day off to get the parcel collected the following day between 0900hrs and 1700hrs as stated. Contacted them at 1300hrs as still no pick up, to be told they tried to collect at 0835hrs with no success. What a waste of 2 days holiday and potentially lost a contract due to goods not being shipped in time. Utter disgrace and will never use again and advise others not to either!!!!
02/03/22 by Derek Burston
Not secure for online payments. I had to block my card a day after using this company as someone had tried to fraudulently use it.
02/03/22 by VIctoria Wright
Easy from start to finish, my 2 large parcels where picked up from me and the labels provided!
02/03/22 by Customer
Easy to use with very competitive prices
02/03/22 by Ben H
Very quick delivery of a parcel from the UK to Canada - just two and half days and all very easy. Well done to Parcel Monkey.
02/03/22 by Jackie Steinitz
Arrived when they said they were going to and collect the parcel.
Delivered when they said they were going to, undamaged.
I marked them down 1 star as I had to potentially wait in all day until I received the text that day that said they would be collecting later that morning.
Also couldnt confirm to the recipient at what yime the parcel would be delivered, so they had to same issue.
02/03/22 by Melanie
Excellent service.Easy to arrange collection.Competitive prices.
02/03/22 by Cara Roberts
Very easy and reliable option for posting goods
02/03/22 by Barrie Fowler
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