We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
very simple to use.
21/02/22 by Customer
Fantastic site and great service
21/02/22 by Customer
Parcel arrived within five days. Excellent service.
20/02/22 by Customer
Good service. Thanks
20/02/22 by Mr Vasyl Artym
Useless courier
20/02/22 by Customer
Very straight forward to use and works perfectly.
20/02/22 by Karen Robb
First class, very happy with service you provided.
20/02/22 by Customer
Cant fault Parcel Monkey. Great value for money. Parcel collected from my house and delivered next day. Will recommend
20/02/22 by Jacqueline tier
Excellent service provided, I will use Parcel Monkey again.
20/02/22 by RM
Brilliant service set up took parcel to post office and went no problems at all
20/02/22 by trev
Very good service. Just a bit confusing when I was sent emails saying my parcel was going to be delivered to me when in fact I had sent it through you to be delivered somewhere else.
But apart from that it was an excellent service. Thank you.
20/02/22 by Penny
Once again Parcel Monkey have delivered. The delivery company comparison site is easy to navigate, plenty of options that give much more price point options than going direct to the delivery companies. The Post Office wanted £20 to send a parcel by Parcel Force with no options but I was able to purchase the same Parcel Force delivery for £10 due to options in weight, dimensions and variable insurance. I have seen that Parcel Monkey get a lot of flack when the parcels are lost not delivered etc. I think people need to remember it is a delivery COMPARISON website NOT a delivery company. Issues with delivery need to be taken up directly with the delivery company. Keep the good work up Parcel Monkey .
20/02/22 by BC
This is the first time I have sent a large parcel through parcel force and used Parcel Monkey. Very impressed with it and easy to measure and work out cost.. Parcel was sent and received with no problems.
20/02/22 by .Louise Leney
All excellent
20/02/22 by Jill Brown
Very good picked up and delivered on time, thank you
20/02/22 by David Black
Terrible service, paid for a 2 day delivery, package still not delivered 12 days later
20/02/22 by Customer
My 2 items arrived on time, in good condition as I would expect and a lot cheaper that DHL. It was my first time to use Parcel Monkey and I will certainly be using them again. Cheers.
20/02/22 by Customer
Parcels delivered without problems. Thank you. Will continue to use again
20/02/22 by TS
Really easy to use with competitive prices to choose from.
20/02/22 by David D
Effortless admin and arrived on schedule
20/02/22 by paul
Parcel Monkey failed to provide the correct documentation for the consignment to be delivered. It has therefore not met its obligation of delivery as contracted. It remains to be seen how this is rectified and the contract is to be fulfilled by delivery of the consignment.
20/02/22 by Tony Prentice
Parcel was meant to be delivered in 2-4 days but took 6 working days. An additional £15 was then taken without permission or warning from my account because my package was allegedly (no proof given on their part) 1kg over weight, even though it was weighed in at UNDER weight at home AND at the post office on drop-off. When I contacted them to query this I was simply told "give us a photo of your parcel with the full label on, on the scales, showing the weight" as if this is something anyone would think to do. At no stage was I advised to do so. They did not offer me proof of weight from the courier (you should have to prove why youre taking funds from my account, not the other way around), did not offer to speak to the courier, and did not offer me any good will despite me being a longtime regular customer. They were short and impersonal in their response and didnt even offer an apology for the late delivery or inconvenience. Just all around awful customer service and I ended up paying £60 to send a small package 3 days late. They take your money and accept 0 responsibility for what happens after that. Simply wont use again.
20/02/22 by Kim
Great service as usual .... and realistic insurance cover costs unlike parcel2go..
20/02/22 by Tony King
These people are a joke. 2 days waiting for a collection!!!! Forget having any issues resolved, everything on their website is quite quick to point out that they’re just a middle man - you’re own your own prospective customer, give them a wide berth and avoid a headache. They’re there to take your money and none of the responsibility….oh and if you compare with them and then go direct with the courier (in my case Parcel Force) the shipment works out cheaper as it will in a lot of the cases, avoid giving money away to this CONpany, they cash in without taking any of the responsibility for when things go wrong. If there were negative starts to rate them with they’d get all 5. They’re a bunch of Delboys avoid avoid.
19/02/22 by Dan M
Excellent, easy to use and a lot cheaper than dealing direct. Will use again.
19/02/22 by Joseph Davenport
My parcel was sent through Parcel Monkey Uk via Parcel Force. This proved very easy in that you could pay on line and print off the necessary address label with the bar code. I then just dropped my parcel at my local Spar shop which incorporates a Post Office, was issued with a Certificate of Posting with tracking number, and my parcel was delivered the next day without any problem. I would thoroughly recommend Parcel Monkey.
19/02/22 by Christine
Parcel Monkey have been great before but this time the package took longer to arrive than it said it would.
19/02/22 by Customer
Very pleasant parcel picked up no problems
19/02/22 by Customer
Great as always.
19/02/22 by Ian Fenwick
Great service. Would definitely recommend and use again.
19/02/22 by brian cauldwell
Paid then it said error so paid again, money taken twice then 48 hour delivery took 5 days!!!
19/02/22 by Mrs Bullock
Smooth Transaction, Error free collection & delivery, will use again instead of parcel 2 go.
19/02/22 by Neil Byrne
We used Parcel monkey a few times for big bulky parcels. Really easy to book and pay for the service. The parcel all arrived in good condition.
19/02/22 by Bing Xu
Excellent service highly recommend ????
19/02/22 by terry shaw
My go to parcel place, always helpful when an issue arises
19/02/22 by Matthew
Unfortunately few couriers delivering to Sweden so have continued to use for 3 years They continue to fail, on every dispatch I’ve had to query something. Always with a reply they’ll sort out with distributeur only to be met with silence. The only time they collected from home they charged extra for the weight so I advise to take a photo to confirm when this occurs My last order wad two small parcels around 1kg with items costing under £20 in each so as to avoid import taxes. Was charged handling fee and import tax with Parcel Monkey passing the buck and advising they’d get back…….. I won’t hold me breath total postal charges £60….
19/02/22 by Joanne Feiner
Happy with the service
Try and take up the insurance though it’s worth it
I’ve been using the service for over two years , no regrets:) sometimes cheaper than going directly to the courier
19/02/22 by mr k acheampong
Exceeded all expectations.
19/02/22 by Dear Mr Hallam
First class service at a great price. Have used them for all our parcel deliveries and never had a problem.
19/02/22 by Mr clive duffin
Excellent service. Unbelievably low cost. Absolutely delighted.
19/02/22 by customers j barrow
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