We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Great service as usual .... and realistic insurance cover costs unlike parcel2go..
20/02/22 by Tony King
These people are a joke. 2 days waiting for a collection!!!! Forget having any issues resolved, everything on their website is quite quick to point out that they’re just a middle man - you’re own your own prospective customer, give them a wide berth and avoid a headache. They’re there to take your money and none of the responsibility….oh and if you compare with them and then go direct with the courier (in my case Parcel Force) the shipment works out cheaper as it will in a lot of the cases, avoid giving money away to this CONpany, they cash in without taking any of the responsibility for when things go wrong. If there were negative starts to rate them with they’d get all 5. They’re a bunch of Delboys avoid avoid.
19/02/22 by Dan M
Excellent, easy to use and a lot cheaper than dealing direct. Will use again.
19/02/22 by Joseph Davenport
My parcel was sent through Parcel Monkey Uk via Parcel Force. This proved very easy in that you could pay on line and print off the necessary address label with the bar code. I then just dropped my parcel at my local Spar shop which incorporates a Post Office, was issued with a Certificate of Posting with tracking number, and my parcel was delivered the next day without any problem. I would thoroughly recommend Parcel Monkey.
19/02/22 by Christine
Parcel Monkey have been great before but this time the package took longer to arrive than it said it would.
19/02/22 by Customer
Very pleasant parcel picked up no problems
19/02/22 by Customer
Great as always.
19/02/22 by Ian Fenwick
Great service. Would definitely recommend and use again.
19/02/22 by brian cauldwell
Paid then it said error so paid again, money taken twice then 48 hour delivery took 5 days!!!
19/02/22 by Mrs Bullock
Smooth Transaction, Error free collection & delivery, will use again instead of parcel 2 go.
19/02/22 by Neil Byrne
We used Parcel monkey a few times for big bulky parcels. Really easy to book and pay for the service. The parcel all arrived in good condition.
19/02/22 by Bing Xu
Excellent service highly recommend ????
19/02/22 by terry shaw
My go to parcel place, always helpful when an issue arises
19/02/22 by Matthew
Unfortunately few couriers delivering to Sweden so have continued to use for 3 years They continue to fail, on every dispatch I’ve had to query something. Always with a reply they’ll sort out with distributeur only to be met with silence. The only time they collected from home they charged extra for the weight so I advise to take a photo to confirm when this occurs My last order wad two small parcels around 1kg with items costing under £20 in each so as to avoid import taxes. Was charged handling fee and import tax with Parcel Monkey passing the buck and advising they’d get back…….. I won’t hold me breath total postal charges £60….
19/02/22 by Joanne Feiner
Happy with the service
Try and take up the insurance though it’s worth it
I’ve been using the service for over two years , no regrets:) sometimes cheaper than going directly to the courier
19/02/22 by mr k acheampong
Exceeded all expectations.
19/02/22 by Dear Mr Hallam
First class service at a great price. Have used them for all our parcel deliveries and never had a problem.
19/02/22 by Mr clive duffin
Excellent service. Unbelievably low cost. Absolutely delighted.
19/02/22 by customers j barrow
No one have been came to another courier
19/02/22 by Faisal musakhel
Competitive prices
18/02/22 by D James
Great service :-)
18/02/22 by PAPPILIO
Please avoid this company, I paid (very cheaply via parcelforce) to have a parcel sent in the UK. Two days later it was sent back to me with a new label with my name and address on. Despite several promises the parcel was never re-collected. Parcel monkey said they had cancelled the order and they would send a refund. Despite many requests they later refused. Im afraid the old adage remains true, if you pay peanuts, you can only expect monkeys!!! AVOID THIS SCAM!!!
18/02/22 by Malcolm Brundrett
Great service efficient and easy to use
18/02/22 by Mrs mitchell
Used this service for the second time, very smooth and efficient. Will use in future. Highly recommended and very reasonably priced
18/02/22 by Screen Pages
I was so pleased the parcel did arrive in3days, You’ve out done the post office,
18/02/22 by Eileen
Easy and quick to use, big savings on postage costs
18/02/22 by Huw Griffiths
My collection was suppose to happen the following day but did not happen. Royal mail pickup on behalf of ParcelForce for my post code. When I asked the postman why he was not picking up my parcel he said it was not on his list to do so. The next day I was not able to contact Parcel Monkey because it was a weekend and they only do email. I tried to contact my local post office but was put through to Devon about 800 miles away and they were not even aware that they pickup on behalf of Parcelforce and said it was nothing to do with them. I contacted Parcelforce and they said I would need to contact Parcel Monkey, so I had gone full circle without getting any further. When my parcel was eventually collected by Royal mail the receipt left for me showed a different tracking number to the one that was given to me by Parcel Monkey. When I contacted Parcel Monkey about which tracking number should be used they said use the tracking number given by the Post Office. What the feck happened to the one given by Parcel Monkey? No explanation was given which is unacceptable!!!
18/02/22 by Customer
The first time I have used this service and it was by far the best
18/02/22 by Paul Strachan
It was easy and convenient! Thanks for a smooth service.
18/02/22 by Kay Seyed
Great service , was let down by other company 3 times , parcel monkey no problem very friendly driver no issues and delivered right on time thankyou will use you every time from now on .
18/02/22 by v rogers
This is my second review for this company. My first was a 5 star as i have never had a issue with a parcel. However upon my first problem, which was a parcel being stuck in Jersey with Parcel Force, i then got to experience this companies customer service. There is a lack of urgency with this company when it comes to trying to help. My parcel tracking hadnt updated for 7+ days and all parcel monkey would tell me on live chat is we have sent a email to parcel force we are waiting for a response. This went on for over 2 weeks and i messaged every couple of days to get the same response. I phoned parcel force myself but they told me they needed to be contacted by parcel monkey. Parcel monkey would not call parcel force as they tell me they have no phone lines. Very odd for a company to not be able to make phone calls to help their customers and this to me is a lazy attitude and it came across as them not being that bothered in helping me. This parcel was a order for one of my customers. It ended up taking 3 weeks to be delivered and i had to keep telling him the poor excuse of we are waiting to her back from parcel force. I will still use parcel monkey as their website is very easy to use for sending parcels to address which isnt in the UK mainland. However i really hope they read reviews like this and aim to improve their customer service.
18/02/22 by Tom
Great value and very fast service, Will use again 100%
18/02/22 by Christopher
Awful company went ahead and took an £48 from me without my consent for a parcel Id already paid for. Ive tried to contact them but I received nothing. ABSOLUTELY AVOID!!! NO telephone contact no response for emails outraged
18/02/22 by Bella Leesons
Quick efficient service.
18/02/22 by Mrs Cousins
Great service.
17/02/22 by Donna Brady
Great Service As Always ;0) Thank You
17/02/22 by Samantha Jones
Excellent Service again.
17/02/22 by Mr C McGranaghan
Excellent service always comes in cheaper for finding a curior
17/02/22 by Michael Brogan
I sent a parcel via you by parcelforce on 10th or 11th of the month and it still has not arrived . It was only going to London ? is this usual ??
17/02/22 by terence hiron
Paid for a 2-4 day DPD service to send to USA. (Intended date, birthday was Day4). Reached destination on Day 6. Updates through ParcelMonkey were poor. Updates on DPD website using DPD tracking code far more frequent... if a little muddled (three updates at a time and in possible wrong order - eg, Parcel has left UK followed by later time Parcel in transit location: UK, which made no sense). Unsure Id use again for posting to America.
17/02/22 by T Yadav
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