We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
Used this site, who then got DPD to transport my small parcel at £23.00+ The parcel was never delivered. I got a vague Email stating it could not be delivered. I have sent over 10 small parcels to this address over the past 5 years and I have never had any difficulties sending it to my recipient. The address was accurate and clear and the customs information was accurate as was the contents and value. They then had the cheek to charge me £12 to have the parcel returned to me They should be reimbursing me for not successfully sending my small parcel to its recipient. This is what I paid for after all
24/02/22 by Maura Halsall
Really efficient service from ordering to receiving the boxes.
24/02/22 by Customer
Fast and simple order process .... but then no service. No courier, no communications of any sort. Repeated inquiries into customer service flatly ignored. My view is its a scam, better go direct to a courier company. I will never use this “service” again.
24/02/22 by Mario
Excellent prices and reliable service
24/02/22 by Dawn Bonner
Item sent via parcelforce was sent in the strongest box I could physically buy more or less wood and it was completely shattered in transit. Parcelmonkey have rejected my compensation claim even though they took the additional premium for protection. It was a rock. Now they say its a Precious Stone. I wont be using parcelforce or parcel monkey ever again. 200 quid out of pocket BE AWARE THAT THE LIST IS ENDLESS FOR PROTECTION AND THEY DO NOT PAY OUT OR GIVE A DAMN!!!
24/02/22 by James Carter
Fantastic easy to use parcel service, and very competitive.
23/02/22 by stuart
Excellent service I was constantly kept upto date with the process of my parcel delivery overseas, delivered before expected date and a lot cheaper than the post office
23/02/22 by Ali
Good communication. Parcel arrived safely and on time. I am pleased and I highly recommend.
23/02/22 by Ebele Haughey
As always, excellent value for money and simple to arranged. Big saving on normal Parcelforce price.
23/02/22 by John Hutchings
Great service from pick to delivery, would definitely recommend Parcel Monkey, and doesn’t cost the earth either.
23/02/22 by Mrs Sword
The heavy parcel I sent was held up in the storm but delivered still in a timely manner a service that is efficient and takes care of your parcels
Highly recommended
23/02/22 by Mr Trevor Harwood
Parcel collected promptly and delivered promptly - Well Done. Will use Parcel Monkey again and recommend to family and friends.
23/02/22 by Customer
The best quality service out there fantastic fast on time
23/02/22 by Derek Marney
Great, by far the best of the parcel compare websites.
23/02/22 by imogen travers
Package delivered on time and affective thanks for your good work will work with you again
23/02/22 by Jannie migochi
On time, despite recent bad weather. Excellent
23/02/22 by CHURCH of ST CHAD
Great service, quick and competitive rates all from your arm chair !! brilliant.
23/02/22 by Chris
Very easy and good value!
23/02/22 by Jack
Good choice of Couriers at competitive prices.
Web site easy to navigate.
Cant fault them.
23/02/22 by Stuart
Easy service and cheaper than Royal Mail
23/02/22 by kerrie King
Very easy to use
23/02/22 by Gilda Hyman
Excellent Service and Easy To Use Website
23/02/22 by Asif
Quick Delivery, even throughout the storm conditions!
23/02/22 by Black FX
easy to use web site, which we have just discovered , exceptional value , and local drop off for free, what more could you want, Thank you so very much for the great service.
23/02/22 by kay searle
Excellent service. Arrived in Spain 5 days later. The downside was that the recipient had to pay €30 even though the parcel was a gift and valued at only £70.
23/02/22 by Sue Huskinson
Have used twice now and each time have had a good experience of getting parcels sent to Europe at good value prices
23/02/22 by Joanne
Quick and easy process
22/02/22 by Mrs Shirley Bury
Excellent service !!! Great value and would gladly use them again..
22/02/22 by Tailhappy V8
Prompt and efficient service
22/02/22 by TG
Not deliver on time plus the delivery driver took extra money.
22/02/22 by Waqas Muhammad
Easy to use, good choice of courier options
22/02/22 by Karen
Used DDP service through Parcel Monkey. I contacted Parcel Monkey support a month after the package was supposed to arrive. No effort had been made from Parcel Monkey to contact me to rectify the issue. No apology came until I called them out for ignoring reasonable questions and trying to gloss over their culpability. The issue I had presumed was to do with their failure to pass on commodity description information despite my providing it through multiple means. However, after providing them again with all the information, almost a week later the item hasn’t arrived and I get an update allowing me the opportunity to begin the drawn out process of making a claim. So, I’m still not sure if they have the item or have lost it, as they are giving mixed messages. And now, 6 weeks later, I have to go through their claims process which is a hassle. A service fitting of their name.
22/02/22 by Customer
good service would use again
22/02/22 by Customer
Excellent for setting up parcel collection and delivery. No feedback yet re actual delivery.
22/02/22 by Douglas Campbell
Hassle-free, competitively priced. My go-to site for parcels when my FedEx contract is too expensive.
22/02/22 by CoSy
I had two parcels collected on a Thursday for different locations, service was parcelforce express48, both arrived Tuesday morning.
Cost less than the post office online quote
22/02/22 by christine clarke
Easy transaction. Prepaid by PayPal, printed label & took it to the post office & parcel was delivered undamaged. Thank you very much!
22/02/22 by Patrick
Always a great customer experience. Friendly, reliable and helpful.
22/02/22 by Katy Catton
Great service as usual. Northern Ireland to London within 24 hours.
22/02/22 by Mr R D Smith
Simple to book and collection and delivery went smoothly. Will happily use them again.
22/02/22 by Flo
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