We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Brilliant service just wish I’d known about you before. All paid in advance and was able to track the parcel until it reached its destination.
Will definitely use again
11/03/22 by Customer Pam
Delivered quickly. Great service
11/03/22 by Ali
Second time I have used Parcel Monkey for a collection and delivery to the Channel Islands and again faultless from booking to delivery 2 days later.
11/03/22 by Jane Elliott
Good information provided throughout the transfers.
11/03/22 by Jane Coles
Brilliant service as always.????
11/03/22 by Norman Tait
Great efficient service
11/03/22 by Customer
Good prices, reliable service. Always happy with them.
11/03/22 by Mrs T
Prompt with no breakages. Very happy.
11/03/22 by Michelle
Brilliant service.
Use it between Northern Ireland & Channel Isles often.
11/03/22 by Lorraine
Very easy to use. And update to let you know what is happening. Thank you for a easy to manage service
11/03/22 by Paul Watts
Great service at good prices. Highly recommend.
11/03/22 by Ulian Macovei
Excellent! No problems at all and will use again.
11/03/22 by Customer
Very efficient service will use again
10/03/22 by Anne Lawson
Website is easy to use.
Delivery service is quick to collect and ship out. Far prices
10/03/22 by Adil
Parcel delivery time : quite slow. It seems to have got lost and then found. But during its lost > found phase I can only assume it had been mistaken for the ball at a Rugby match, then someone thought it had a parachute and threw it out of a plane and the next day it ended up in a bar-fight. Because thats the state the box looks in on arrival (and I have photo of the box BEFORE sending). The box had a hole and guess what, so did the content. Buggered! Money down the drain. More electronic waste and trash. All round a great result then PM!
10/03/22 by DTAC
Excellent service they did everything they said on time Thanks
10/03/22 by K.Thornley
Decent site to use, quite easy to get a quote and carry on through to a delivery order If you wish to use their service
10/03/22 by Richard Prydderch
Collected on time by Parcelforce and delivered to customer without breakages, something other companies have failed to do.
10/03/22 by Oliver & Bird Wines
Quick, easy, fast
10/03/22 by amanda
Stress free service. Easy at every stage. Will def keep using.
10/03/22 by m. wilson
Fab service. Not had any trouble
10/03/22 by Jacinthe
Never had a problem and customer support is fast and reliable.
10/03/22 by Serena Valeruz
All very goid
10/03/22 by Barrie Fowler
fast deliver to france
10/03/22 by VW BULLIBARN
Easy to use and very competetive price
10/03/22 by Conroy knapp
Terrible terrible service. Override and mess up Parcelforce collections. Change labels without telling you and slow response times with awful chat support ( Someone called Hans sarcastic and rude ). My stupid mistake for using them and not Parcelforce directly. while Parcelforce apologise and will issue a full refund for non collection - Parcelmonkey wont pass on the refund and keep the money. Avoid and use couriers directly.
10/03/22 by James Dawson
Parcels collected on time and delivered to their locations.
10/03/22 by Robin Colla
An easy and economical way to send a parcel overseas
10/03/22 by Sandra
Gave a date of delivery Monday 7th its now 10th and parcel has not even left the UK!
10/03/22 by hannah Nash
Great service always ????❤️
What would I do without a service like yours?? Keep it up ????
09/03/22 by Customer
Took way too long to get the package, still haven’t gotten it!
09/03/22 by Customer
Love this website, it never fails 10/10 ????
09/03/22 by Davidson Lee
Easy to use website with a good selection of companies to choose from. Booked collection, received email confirmation immediately. On day of collection got an email with an hours collection window, item tracked all the way and then given an hours time slot on delivery day. Great service and really much cheaper than going direct.
09/03/22 by CAROL HOWELL
All good no problem
09/03/22 by Gerald Edwards
Collected on time no hassle. Excellent
09/03/22 by Customer
Really easy to use and given lots of options as to how to send my parcels.
Booking was easy and my parcels were collected and delivered as ordered.
09/03/22 by Susan Parton
Have been using Parcel Monkey for years mostly for Parcel Force bookings. Recently had an issue with a delivery that I needed some help with and the team picked up my enquiry and dealt with it very well. Highly recommended.
09/03/22 by Michael Dakin
Well done.Parcel Monkey worked well for me. Good price and good service. Helpful driver.
09/03/22 by MayH
If ‘0’ was an option, I would have chosen that. Will never use Parcel Hero again and strongly urge anyone else not to. Sent a parcel to Australia 4 months ago and it’s still nowhere to be seen. Their system kept changing the address to one that doesn’t exist so no hope. Sent countless emails trying to rectify the problem but despite lots of evidence to the contrary, they’re still denying responsibility. Now saying they won’t refund me despite paying additional for insurance. Furious!
09/03/22 by Georgia Fanshawe
Easy to book and delivered on time
09/03/22 by Ben
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
