We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Really good service. Very polite and likeable bloke who picked up our parcel and no trouble at all getting it to its destination.
06/03/22 by Kerry
Did exactly what was promised, no fuss, perfect
06/03/22 by David Webster
Absolutely rubbish....They are cheats They took the money and Courier never came to pick it up. They did not refund the money either. It is very hard to get hold of them. It is a fake company
06/03/22 by G Mukherjee
It was my first time of using and all I can say that is was the best decision ever. It was very easy to get a qoute and fill it in , it took only few minutes and it was cheap to . I was impressed how quick delivery was and the delivery man was very polite and kind and even put my big parcel into the house. Highly recommended and thats way I gave them 5 start because it deserves.
05/03/22 by Toma Poskute
Parcel sent monday on sat till says at hub not delivered. No explanation as to why very very disappointed I would not recommend this service this parcel appears lost and is very important.
05/03/22 by Customer
Previously a really good service that I had used multiple times and recommended to all my friends. On this occasion my 24hr service was delayed. I used the 24hr service as I needed the item by this weekend. Not only that the but the delivery address was to my parent’s address in the Lake District so I had to drive home empty handed to Leeds and now that the item has been successfully delivered, I’ve got to retrieve it from the Lake District. The service was a 24hr DPD service who were very friendly and apologetic on the phone and advised me to contact Parcelmonkey for a refund. Of course Parcekmonkey won’t do a thing to rectify the situation
05/03/22 by LV Properties
Excellent service, and good prices.
05/03/22 by Christopher
International parcel arrived safely and was reasonably price. However several weeks after delivery, Parcel Monkey notified me that they were adding a surcharge of 20% onto my package for "inaccurate dimensions and/or weight" without providing any further details or evidence of the alleged discrepancy. I weighed and measured this parcel on multiple occasions and am confident that the details were entered correctly. This charge was taken automatically from my account, there is no customer service number and the online chat is not staffed. Wont refund without evidence from me that it was the correct dimensions and weight, whilst refusing to provide evidence of what the dimensions/ weight apparently were. Suggest photographing measurements and weight before sending or using Parcel Monkey as a comparison site and going to the delivery provider directly.
05/03/22 by Mike
Courier never turned up and had to sort direct with the courier. They also need to give you a more specific time frame as we waited in all day, only to discover they weren’t going to turn up.
05/03/22 by Harriet Brown
My 48 hour delivery turned into 120 hours totally missing the very important birthday celebrations. Not impressed ????
05/03/22 by tracy
very good site to use and the cost are very low to others and the site is easy to use
04/03/22 by Geraint Pynn
Did what they said
04/03/22 by Mr Antony Ferguson
Parcel delivered well within timeframe even given present difficulties with Covid.
04/03/22 by Mrs Jill Goodey
Easy to book and pay for parcel service. Very good again delivered . Very good service
04/03/22 by Louielou
Good delivery. No probs
04/03/22 by gayle
Very quick and easy to use.
04/03/22 by keith pearce
Your practice of leaving the VAT element till the last page has left me out of pocket. When quoting prices, please list VAT inclusive rate as well the excluded rate. Very misleading.
04/03/22 by Karl Lawrence
How do I warn potential customers **NEVER** to use this company? They lie to you, they dont refund, you can never get a straight answer, they dont even have a phone line! Do yourself a favour and go directly with a carrier- never use this company. Parcel Monkey- when you read this, look up the 2 week long (unresolved) chat transcript for the next day order PM10324819 and tell the people reading this review if it is acceptable customer service.
04/03/22 by Will
excellent as usual
04/03/22 by Alan McFadzean
Refused to accept responsibility of a damaged item even though all information and more was provided.
04/03/22 by Steven Scott
Really useful service when trying to locate reliable courier. Efficient with fast information giving you value for money.
04/03/22 by PJM USE ONLY THIS NAME!!!
Great customer service and communication
04/03/22 by Elaina Graham
Really easy to use and just had to drop the package off at the Post-Office.
I appreciated having a choice of delivery options for a package that was quite heavy, cost was very reasonable.
04/03/22 by Charlie
Fab service as usual
04/03/22 by Sally
First time user, but found site easy to navigate and get a great price for two identical boxes - a pair of speakers. Informative after purchase, and the link to tracking actually worked! Great service. Will be using next time.
03/03/22 by N.S. of SE Wales
Excellent service and prompt delivery of labels and pother paperwork. Collection was as agreed and delivery to Brunei in 5 days was exceptional. All in all a great experience again.o
03/03/22 by John Collins
Easy service to use. Very clear instructions. Will use them again .
03/03/22 by Steve Costello
Brilliant service
Promt collection and speedy delivery
Very reasonable price
Definitely use again
Stuart
03/03/22 by Stuart Davis
Amazing service..I thought it was going to cost a lot more to send my item and you found a really good deal for me. I will definitely use you again and have recommended you time others. A+
03/03/22 by MCa
Great service, I was kept informed regarding collection and delivery. Parcel Monkey is easy to use and finds the best price for you.
03/03/22 by Scotland's Gardens
i have used Parcel monkey a number of times and they have always been good.
This time was slightly different. Booking was no problem - I had booked parcelforce 24 on a friday night (only to find out they didn’t collect on saturdays). So rather the parcel to be delivered on Monday it would be Tuesday (which luckily wasn’t an issue), But my parcel was borderline for needing collecting by PF- I was told by royal mail most post offices wouldn’t accept it if i dropped it off..but luckily one did. So not as smooth as previous occasion used - but still I would use them again.
03/03/22 by Sarah
I have paid for 48 hours service but the parcel delivered in 72 hours…,
03/03/22 by Executive Taxis -- The Blessed Olive
Very easy and clear to book. Picked up and delivered as stated. Really like this service.
03/03/22 by Customer Judith Dumfries
I used Pacelmonkey to send an empty & very light backpack style case to Canada. I gave them accurate measurements & weight of the parcel before being quoted a price of £50. 2 weeks after the parcel had been delivered they charged another £39 on the bank card I used to book with. I asked them how they could possibly charge me that much & was asked to provide proof, such as photos of me measuring the parcel & photos of the parcel from myself & the person it was delivered to. When does anyone take pictures of themselves measuring a parcel before sending & how would I get pictures from the receiver 2 weeks after it was delivered? Theres basically nothing I can do, because theyre not even a courier company, theyre a 3rd party company that uses other parcel couriers. This company is run by crooks, DO NOT USE THEM! I would heavily advise anyone to use a real courier service & not a 3rd party company.
03/03/22 by bcr
I cant praise this company highly enough. It was all so simple to book in on the website, easy to make payment and collected from my house . All made so simple.
Will use again
03/03/22 by Julie Kennedy Mcgregor
Very good service
03/03/22 by Customer
Excellent service / ease of use / cost
Had to send back 6 demo tennis rackets and needed additional insurance to cover. Whilst not cheap it worked out about £15 cheaper than ParcelForce direct and was easier to print labels and take to PO. Recommended and will use again.
03/03/22 by Paul R
Easy to book and understand instructions. Have used several times before and will continue to do so. Been happy each time. No problems.
03/03/22 by Patricia Strong
Broke materials due to mishandling!
02/03/22 by Customer
Worked well. No problems.
02/03/22 by Stuart
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
