We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
No one have been came to another courier
19/02/22 by Faisal musakhel
Competitive prices
18/02/22 by D James
Great service :-)
18/02/22 by PAPPILIO
Please avoid this company, I paid (very cheaply via parcelforce) to have a parcel sent in the UK. Two days later it was sent back to me with a new label with my name and address on. Despite several promises the parcel was never re-collected. Parcel monkey said they had cancelled the order and they would send a refund. Despite many requests they later refused. Im afraid the old adage remains true, if you pay peanuts, you can only expect monkeys!!! AVOID THIS SCAM!!!
18/02/22 by Malcolm Brundrett
Great service efficient and easy to use
18/02/22 by Mrs mitchell
Used this service for the second time, very smooth and efficient. Will use in future. Highly recommended and very reasonably priced
18/02/22 by Screen Pages
I was so pleased the parcel did arrive in3days, You’ve out done the post office,
18/02/22 by Eileen
Easy and quick to use, big savings on postage costs
18/02/22 by Huw Griffiths
My collection was suppose to happen the following day but did not happen. Royal mail pickup on behalf of ParcelForce for my post code. When I asked the postman why he was not picking up my parcel he said it was not on his list to do so. The next day I was not able to contact Parcel Monkey because it was a weekend and they only do email. I tried to contact my local post office but was put through to Devon about 800 miles away and they were not even aware that they pickup on behalf of Parcelforce and said it was nothing to do with them. I contacted Parcelforce and they said I would need to contact Parcel Monkey, so I had gone full circle without getting any further. When my parcel was eventually collected by Royal mail the receipt left for me showed a different tracking number to the one that was given to me by Parcel Monkey. When I contacted Parcel Monkey about which tracking number should be used they said use the tracking number given by the Post Office. What the feck happened to the one given by Parcel Monkey? No explanation was given which is unacceptable!!!
18/02/22 by Customer
The first time I have used this service and it was by far the best
18/02/22 by Paul Strachan
It was easy and convenient! Thanks for a smooth service.
18/02/22 by Kay Seyed
Great service , was let down by other company 3 times , parcel monkey no problem very friendly driver no issues and delivered right on time thankyou will use you every time from now on .
18/02/22 by v rogers
This is my second review for this company. My first was a 5 star as i have never had a issue with a parcel. However upon my first problem, which was a parcel being stuck in Jersey with Parcel Force, i then got to experience this companies customer service. There is a lack of urgency with this company when it comes to trying to help. My parcel tracking hadnt updated for 7+ days and all parcel monkey would tell me on live chat is we have sent a email to parcel force we are waiting for a response. This went on for over 2 weeks and i messaged every couple of days to get the same response. I phoned parcel force myself but they told me they needed to be contacted by parcel monkey. Parcel monkey would not call parcel force as they tell me they have no phone lines. Very odd for a company to not be able to make phone calls to help their customers and this to me is a lazy attitude and it came across as them not being that bothered in helping me. This parcel was a order for one of my customers. It ended up taking 3 weeks to be delivered and i had to keep telling him the poor excuse of we are waiting to her back from parcel force. I will still use parcel monkey as their website is very easy to use for sending parcels to address which isnt in the UK mainland. However i really hope they read reviews like this and aim to improve their customer service.
18/02/22 by Tom
Great value and very fast service, Will use again 100%
18/02/22 by Christopher
Awful company went ahead and took an £48 from me without my consent for a parcel Id already paid for. Ive tried to contact them but I received nothing. ABSOLUTELY AVOID!!! NO telephone contact no response for emails outraged
18/02/22 by Bella Leesons
Quick efficient service.
18/02/22 by Mrs Cousins
Great service.
17/02/22 by Donna Brady
Great Service As Always ;0) Thank You
17/02/22 by Samantha Jones
Excellent Service again.
17/02/22 by Mr C McGranaghan
Excellent service always comes in cheaper for finding a curior
17/02/22 by Michael Brogan
I sent a parcel via you by parcelforce on 10th or 11th of the month and it still has not arrived . It was only going to London ? is this usual ??
17/02/22 by terence hiron
Paid for a 2-4 day DPD service to send to USA. (Intended date, birthday was Day4). Reached destination on Day 6. Updates through ParcelMonkey were poor. Updates on DPD website using DPD tracking code far more frequent... if a little muddled (three updates at a time and in possible wrong order - eg, Parcel has left UK followed by later time Parcel in transit location: UK, which made no sense). Unsure Id use again for posting to America.
17/02/22 by T Yadav
Worked well, and website easy to use, I have used Parcelforce and UPS via Parcel Monkey, same service just cheaper ! Whats not to like ...
17/02/22 by Mike Watson
Absolutely awful company to deal with. Communications is dreadful they fail to let you know when your delivery won’t be collected. Every time you contact them you are told to just print off a label and the parcel will be picked up the following day between the hours of 8 am and 6 pm this happened for three days running. When they eventually decided to collect the parcel the parcel got lost and now they are refusing to refund the money for the parcel or the money I have paid for the parcel to be delivered??? Courier have confirmed they will refund the money to Parcel Monkey as they lost the parcel but parcel monkey won’t refund me. Avoid this company at all cost!
17/02/22 by Emma Wightman
Good service and easy to book on their website.
17/02/22 by customer
Purchased DPD delivery through Parcel Monkey, dropped off my item at the DPD pick up shop at 9am Monday 7th Feb the Item then didnt even get collected by DPD until 12:30 Thursday 10th Feb. The item was receiving a scan each morning at the pick up shop, just not going anywhere.
17/02/22 by Dan W
Do not use this service, its communication and tracking is diabolical, look elsewhere for a proper service.
17/02/22 by tyre shodder
I paid for 48 hour express delivery and now , 1 week on, it still hasn’t been delivered !
17/02/22 by manny mifsud
The service was okay. Two issues Ive found: 1. It took around 15 days to reach from UK to Netherlands. 2. Customs charges need to be paid additionally by the customers which is not mentioned at the time of ordering.
17/02/22 by Rezwan Hasan Antik
I have used this service a few times now, and found it to be easy and straightforward will definitely use again
17/02/22 by Customer
Efficient and quick
17/02/22 by luca
Parcel picked up in timely manner, man was polite and professional
Hope if weather ok the parcel will arrive safe at destination tomorrow
17/02/22 by Mr Trevor Harwood
Really clear and easy to use online service with plenty of affordable options.
17/02/22 by Julie Emerton
Booked a parcel under the 48 hours express service. Which actually took 6 days. Contacted parcelmonkey to complain and they simply told me tough- it’s not guaranteed. Terrible service .
17/02/22 by Laura Hardman
I selected Parcel force (express) to collect a package and deliver to destination. Service was great! Collection man was friendly, I tracked the service until it got delivered. I’m a very happy customer ????????
17/02/22 by Cilla
Great value, good options and easy to book
17/02/22 by stuart fearns
Overall good, but my barcode would not scan and the person who picked up my parcel was reluctant to help. Only on my insistence he put the details in manually. Keeping my fingers crossed that my parcel arrives at its destination.
17/02/22 by Karin
Excellent service. Easy to use and very prompt delivery. Thank you
17/02/22 by Melanie Watson
Tried to correct a problem. Totally useless abandoned Lost my money
17/02/22 by Customer
I am very happy with the service.
17/02/22 by CustomerMrs N D Breeze
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