We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,614 reviews.
Very good service and value
22/03/22 by glen
Excellent service as usual
22/03/22 by ian corbin
Failed to pick up the goods on the day you said, and the reason given van broken down. You have no backup or even send message to say sorry. Not the sort of company I. Like dealing with.
22/03/22 by BAKER
Only used 3 times so far, and all is good. Very easy to use from start to finish
22/03/22 by alan
Took the Parcel Force package to the local Post Office in time as stated on your website, but collection had already been made by Parcel Force at the Post Office and therefore my urgent parcel was not delivered next day which is what I had paid for. It was delivered a day late.
22/03/22 by ROBIN SAVAGE
Always a great and seamless service. Helps me find the best price. Bif fan of the interface too!
22/03/22 by Customer
Easy to use and best prices available
22/03/22 by Karen
good service, collected from the seller and delivered to me on time. thank you. would use this service again
22/03/22 by Ms Christine Strudwick
Used parcel.monkey before so I knew what to expect,I work for parcelforce and even with my company discount this way is still cheaper.Did as I asked on time.My go to now when I want to send anything.
22/03/22 by Craig Duffield
Easy to book and pay. Courier turned up on the day and at a reasonable time. Kept informed of tracking.
22/03/22 by Jackie
thank you service OK
22/03/22 by freda PilkingtonCustomer
This would have been a 4 star review. It was very quick and easy to arrange a collection but having the item collected by Courier was a major let down. I arranged for a parcel to be collected on Friday before 6pm for next day delivery. It wasnt collected so had to be re-scheduled to be collected on Monday. Once again, it wasnt collected. It was, however, collected on Tuesday (today) which was the deadline date for the parcel to arrive at its destination. I dont yet know the ramifications of the deadline being missed, but the whole debacle is causing me a great deal of stress. I have requested a refund but this was refused as Courier have now told PM that they attempted to collect on both Friday and Monday. I was in all day on both days (as was my boyfriend who was WFH) and nobody knocked on the front door, rang the door bell, left a card, or phoned me. [The room I was in all day is next to the front door (and the bathroom is opposite!)] Conclude from that what you will. Parcel Monkey customer service are very good (not so the live chat, hence 4 stars but 5), but the company itself is only as good as the carriers they use. Had the collection happened when it was supposed to, this would have easily been a 5 star review.
22/03/22 by liverpoolgirl
Good price and fast delivery
22/03/22 by Michael O'Brien
Please do not use this company. They dont collect on the day you have booked it for, so your parcel wont arrive on the day stated at the time of booking. When they fail to collect they dont offer any sort of refund of compensation. Both you and the company enter into a contract when you request a price, accept the price and pay for the service. Parcel Monkey do not adhere to the terms of that contract as they fail to collect on time, then accept no responsibility when they fail. DO NOT USE THIS COMPANY
22/03/22 by Amanda Montague
Usually a good service, but they have claimed a parcel that contained 2 bulbs (for a car) which weighed 2kg weighed in at 25kg and have charged me the difference. Then failed to respond to my email to rectify the matter. Sadly i wont be using them again. Mistakes happen but should be fixed in a timely matter. Iv had no response in over a week.
22/03/22 by Customer
Good service and cheaper than going directly with royal mail.
22/03/22 by Customer K
Didn’t help when I had a problem with Courier! Courier smashed a sink I posted through parcel monkey and neither responded to email request for help.
21/03/22 by DD D
Simple easy to use website, excellent value for large& heavy parcels
21/03/22 by N Knight
great reliable delivery service
21/03/22 by MR G
Always an excellent service every time Ive use it. Happy customer
21/03/22 by Andrea Child
Excellent service
21/03/22 by John Pigg
Amazing and all my parcels delivered on time
21/03/22 by Customer
All OK, needed to rearrange collection of parcel, but delivered in good time to
awkward destination at reasonable cost
21/03/22 by Gerard Wilson
No hassle, easy to use website yet again
21/03/22 by Maureen
Parcel Monkey failed to pick up my item even full payment has been made. I am demanding a full refund immediately.
21/03/22 by Kwame Agyei
Worked well and even though a little longer than expected to arrive it was a smooth operation.
21/03/22 by Customer
Great company and so easy to.use. send parcels regularly to Norway for my grand kids always arrive on time and intact.
21/03/22 by Customer
Parcel Monkey provide a quick, easy and very efficient way to deliver parcels. Would highly recommend! Well done guys and keep up the good work!
21/03/22 by Stacy Jewitt @ All Right Autos Ltd
You often find out how good firms are in times of adversity. Well Parcel Monkey couldnt have been more helpful. A parcel I sent to family in The States ended up stuck in the system and couldnt delivered. Although Im still not sure why, Parcel Monkey tracked it down and arranged its return so at least it didnt get lost.
21/03/22 by Charles
No problems whatsoever
21/03/22 by wendy nicklin
Very easy website to use and navigate. Detailed explanation about what you can send and how to package things. Parcel arrived abroad in the 10 days stated.
21/03/22 by Simmyb
everything went to plan.
21/03/22 by Toraiz Squid
Easy to use. Excellent service
21/03/22 by Mr Leonard Kirk
Great service.
21/03/22 by Customer
Great service. Great price for delivery.
21/03/22 by John Owen
Cheat you out of Parcel money and applies additional postal charges for no reason will never use them again I’m now out of pocket nearly £180
21/03/22 by MR PETER DOWNEY
EXCELLENT DELIVERY AS USUAL
21/03/22 by MARK SMITH
The interaction/service was relatively straightforward, instructions were clear (especially for someone who has never done this before, thank you). Collection was timely and the parcel received at the destination in good time!
21/03/22 by E Stewart
Experience Experience 10/20
21/03/22 by Paul
Brilliant service, very easy to use
21/03/22 by Madame Wild
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