We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Quick Delivery, even throughout the storm conditions!
23/02/22 by Black FX
easy to use web site, which we have just discovered , exceptional value , and local drop off for free, what more could you want, Thank you so very much for the great service.
23/02/22 by kay searle
Excellent service. Arrived in Spain 5 days later. The downside was that the recipient had to pay €30 even though the parcel was a gift and valued at only £70.
23/02/22 by Sue Huskinson
Have used twice now and each time have had a good experience of getting parcels sent to Europe at good value prices
23/02/22 by Joanne
Quick and easy process
22/02/22 by Mrs Shirley Bury
Excellent service !!! Great value and would gladly use them again..
22/02/22 by Tailhappy V8
Prompt and efficient service
22/02/22 by TG
Not deliver on time plus the delivery driver took extra money.
22/02/22 by Waqas Muhammad
Easy to use, good choice of courier options
22/02/22 by Karen
Used DDP service through Parcel Monkey. I contacted Parcel Monkey support a month after the package was supposed to arrive. No effort had been made from Parcel Monkey to contact me to rectify the issue. No apology came until I called them out for ignoring reasonable questions and trying to gloss over their culpability. The issue I had presumed was to do with their failure to pass on commodity description information despite my providing it through multiple means. However, after providing them again with all the information, almost a week later the item hasn’t arrived and I get an update allowing me the opportunity to begin the drawn out process of making a claim. So, I’m still not sure if they have the item or have lost it, as they are giving mixed messages. And now, 6 weeks later, I have to go through their claims process which is a hassle. A service fitting of their name.
22/02/22 by Customer
good service would use again
22/02/22 by Customer
Excellent for setting up parcel collection and delivery. No feedback yet re actual delivery.
22/02/22 by Douglas Campbell
Hassle-free, competitively priced. My go-to site for parcels when my FedEx contract is too expensive.
22/02/22 by CoSy
I had two parcels collected on a Thursday for different locations, service was parcelforce express48, both arrived Tuesday morning.
Cost less than the post office online quote
22/02/22 by christine clarke
Easy transaction. Prepaid by PayPal, printed label & took it to the post office & parcel was delivered undamaged. Thank you very much!
22/02/22 by Patrick
Always a great customer experience. Friendly, reliable and helpful.
22/02/22 by Katy Catton
Great service as usual. Northern Ireland to London within 24 hours.
22/02/22 by Mr R D Smith
Simple to book and collection and delivery went smoothly. Will happily use them again.
22/02/22 by Flo
worse shipping service. I had booked shipping with Parcel Monkey on the 10th of Feb and my parcel was collected and shipped on the 11th of Feb, I havent still received the parcel and its has been more than 10 days, there is no update from the delivery company. During booking it was shown that the item would arrive in 4-6 days and will be shipped by air, there has been no updates after 11th. Will never use Parcel Monkey to ship anything again.
22/02/22 by Aditya Anish
I bought a wine cooler on Ebay that needed collecting.
The courier service was excellent.
22/02/22 by William Arscott
All instructions and procedures plain and simple
sent parcel without any problems all went
smoothly.
22/02/22 by duncan stirling
As it should be
21/02/22 by Angus West
Excellent service. My parcel arrived safely and punctually. I would use Parcel Monkey again.
21/02/22 by Customer
Very reliable and very friendly
21/02/22 by Customer
Got charged double the initial amount for apparently getting few gm out! On the weighing scale
21/02/22 by Customer
Fast and efficient
21/02/22 by Customer
Normally the service is really great my colleague received the parcel and the box was so messed up! Wasnt happy with the service.
21/02/22 by Customer
Excellent experience.
Efficient,seamless and very reasonably priced.
21/02/22 by Willie McDougall
1st Class as always
21/02/22 by Mr clive duffin
Absolute garbage company, quick to take your money and provide no information as to why you have to wait in from 8am to six pm and no one turns up. and then you have to wait three to five days to get your money back while its making interest in their bank account. Go direct to parcel force or better still use ups.
21/02/22 by S.Robinson
Quick reliable and cost effective.
21/02/22 by K Murphy
Like it. Friendly service
21/02/22 by Vladimirs Osipovs
Always an excellent service from Parcelforce
21/02/22 by Marc Harrison
Rubbish. I use them for work, they offer very little protection if the courier is to come back with extra charges. I always make 100% sure i put the correct dimensions in & round up to the nearest one to avoid this, but theyre sneaky. PM have a lost a customer that sent 4+ parcels a day with them due to this & they didnt seem to give a toss when i said id take my custom to another courier. Avoid them, they really are con artists.
21/02/22 by Adam Gill
Good as always
21/02/22 by Gerald Edwards
easy website to navigate, labels get emailed when order is confirmed courier details all clear and gives a good idea of the prices of the different couriers around the UK. I wouldn’t stick to pick up times but they have never been late, always before the latest time they give.
Good if you need extra cover for laptops.
21/02/22 by Customer
Excellent from start to finish through DHL.
21/02/22 by David Wallace-Lawrence
Excellent service
21/02/22 by Denise Wynne
I am Delighted to received my Parcel from "Parcel Monkey" which I posted to Spain from England and received it in 4 to 5 days at a post office near my abode.
Absolutely Brilliant Service....
21/02/22 by Customer k.jagroop
They constanly find a way of charging extra claiming there was a discrepancy with the parcel details provided no matter how accurate you provide the informations. It really force you to to take photo evidence before booking any shipment with them.
21/02/22 by K&S
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