We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
The website was easy to use, the service was fantastic and when I had a query I received a reply back with very quickly.
21/02/22 by Angela
Fantastic service
21/02/22 by Kirk Windibank
very good efficient service
21/02/22 by mike hose motorcycles
Always on time , thank you
21/02/22 by Customer
Had to send a SIM card to Qatar - process relatively simple
21/02/22 by Shezza
The parcel Monkey service was easy to use for posting family items to my sister in Canada. Following the online guide was easy, I liked being able to drop in and out. The only tricky bit was the custom form. But helpful hints got me through.
Good job ????
21/02/22 by Andrew Baker
Screen didnt refresh so I accidentally booked two parcels instead of one
21/02/22 by Karen
I’m very happy with how Eshna from Parcel Monkey personally handled an issue I had with DHL losing track of a package. I received all but one package shipping from Michigan to Great Britain. Eshna asked for a description of the package which I gave her in addition to photos. Shortly afterwards my package was found and I received it the next day.
21/02/22 by Robin
Great price and swift servcie.
21/02/22 by WTS Plumbing and Heating.
East to use site and priced quite well.
21/02/22 by Customer
Parcrcelmonkey confirmed it would collect tyres. I arranged the courier who refused to collect tyres as they say they don’t collect tyres.. parcelmonkey rebooked collection…round in circles.. hopeless company so cancelled. What a load of rubbish…
21/02/22 by brookdale invoices
Didnt recivede delvery on time i had to ring twice
21/02/22 by Customer
3 months to get from UK to USA ! Forgot we had sent parcel until we got a message this morning to say it had arrived. Cost more than parcel worth to send! 3 months!!! Where on earth has it been?
21/02/22 by Customer
Good product, fast delivery at a good price from a selection provided. Very happy with the service and will use again
21/02/22 by Dave Williams
Quick and excellent service
21/02/22 by Mrs Green
Picked up as stated.
Excellent service!
21/02/22 by Janet Roberts
It was quick and easy to organise my parcel return
21/02/22 by Sam
Great service at a good price.
21/02/22 by Caroline
very simple to use.
21/02/22 by Customer
Fantastic site and great service
21/02/22 by Customer
Parcel arrived within five days. Excellent service.
20/02/22 by Customer
Good service. Thanks
20/02/22 by Mr Vasyl Artym
Useless courier
20/02/22 by Customer
Very straight forward to use and works perfectly.
20/02/22 by Karen Robb
First class, very happy with service you provided.
20/02/22 by Customer
Cant fault Parcel Monkey. Great value for money. Parcel collected from my house and delivered next day. Will recommend
20/02/22 by Jacqueline tier
Excellent service provided, I will use Parcel Monkey again.
20/02/22 by RM
Brilliant service set up took parcel to post office and went no problems at all
20/02/22 by trev
Very good service. Just a bit confusing when I was sent emails saying my parcel was going to be delivered to me when in fact I had sent it through you to be delivered somewhere else.
But apart from that it was an excellent service. Thank you.
20/02/22 by Penny
Once again Parcel Monkey have delivered. The delivery company comparison site is easy to navigate, plenty of options that give much more price point options than going direct to the delivery companies. The Post Office wanted £20 to send a parcel by Parcel Force with no options but I was able to purchase the same Parcel Force delivery for £10 due to options in weight, dimensions and variable insurance. I have seen that Parcel Monkey get a lot of flack when the parcels are lost not delivered etc. I think people need to remember it is a delivery COMPARISON website NOT a delivery company. Issues with delivery need to be taken up directly with the delivery company. Keep the good work up Parcel Monkey .
20/02/22 by BC
This is the first time I have sent a large parcel through parcel force and used Parcel Monkey. Very impressed with it and easy to measure and work out cost.. Parcel was sent and received with no problems.
20/02/22 by .Louise Leney
All excellent
20/02/22 by Jill Brown
Very good picked up and delivered on time, thank you
20/02/22 by David Black
Terrible service, paid for a 2 day delivery, package still not delivered 12 days later
20/02/22 by Customer
My 2 items arrived on time, in good condition as I would expect and a lot cheaper that DHL. It was my first time to use Parcel Monkey and I will certainly be using them again. Cheers.
20/02/22 by Customer
Parcels delivered without problems. Thank you. Will continue to use again
20/02/22 by TS
Really easy to use with competitive prices to choose from.
20/02/22 by David D
Effortless admin and arrived on schedule
20/02/22 by paul
Parcel Monkey failed to provide the correct documentation for the consignment to be delivered. It has therefore not met its obligation of delivery as contracted. It remains to be seen how this is rectified and the contract is to be fulfilled by delivery of the consignment.
20/02/22 by Tony Prentice
Parcel was meant to be delivered in 2-4 days but took 6 working days. An additional £15 was then taken without permission or warning from my account because my package was allegedly (no proof given on their part) 1kg over weight, even though it was weighed in at UNDER weight at home AND at the post office on drop-off. When I contacted them to query this I was simply told "give us a photo of your parcel with the full label on, on the scales, showing the weight" as if this is something anyone would think to do. At no stage was I advised to do so. They did not offer me proof of weight from the courier (you should have to prove why youre taking funds from my account, not the other way around), did not offer to speak to the courier, and did not offer me any good will despite me being a longtime regular customer. They were short and impersonal in their response and didnt even offer an apology for the late delivery or inconvenience. Just all around awful customer service and I ended up paying £60 to send a small package 3 days late. They take your money and accept 0 responsibility for what happens after that. Simply wont use again.
20/02/22 by Kim
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