We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Excellent. No problems and did exactly what it said on the tin!
02/03/22 by AndieA
Loved my second expérience with parcel monkey sending a parcel to France.
They helped all along the way with this new procedure since brexit, completing the form sfor customs, finding the right codes for each and every item in the parcel and all information needed to send the parcel from the UK to destination in France. It was very clear and straightforward with parcel monkey for a procedure that could have been a nightmare on my own. They even proposed several options for delivery starting from the cheapest and where I could drop of my parcel. Perfect. It is a very time consuming procedure since brexit to send a simple parcel from the UK to Europe but with parcel monkey it was the best approach to make it in the simplest and most efficient way. Thanks so much parcel monkey ????! Thanks for existing.
02/03/22 by Steph
My parcel took 8 days to get tome when l paid for a 24 express service !!! Very poor service !!!
02/03/22 by James Dempsey
Very happy parcel was lifted on time and delivered with 48 hours I will be using parcel Monkeys again thank you
02/03/22 by AMANDA WATTERS
dont respond to emails
02/03/22 by Christopher Lovemore
Excellent service
02/03/22 by Dorita
Easy to use, good service
02/03/22 by Paul Harold
This is a good service and it is easy to use.
02/03/22 by Peter French
Took the Parcel to Homebase for collection but they couldnt tell me when the collection by DPD would be. I had to track the parcel on line to establish that it had been collected - no text or email notification! Text received on the day of delivery - a Sunday! - a bit late if the recipient was not going to be in! No notification to say parcel had been delivered - again, I had to track online to ascertain that it had been received and signed for. The service could have been a lot better but at least if did get there!
02/03/22 by Barbara Fox
All went smoothly many thanks
02/03/22 by Stuart
I feel that 1 star is too much for this band of charlatans. Never turned up for the original collection after I had taken a days holiday. Very unhelpful and just said they will reschedule, when i contacted them. Took another day off to get the parcel collected the following day between 0900hrs and 1700hrs as stated. Contacted them at 1300hrs as still no pick up, to be told they tried to collect at 0835hrs with no success. What a waste of 2 days holiday and potentially lost a contract due to goods not being shipped in time. Utter disgrace and will never use again and advise others not to either!!!!
02/03/22 by Derek Burston
Not secure for online payments. I had to block my card a day after using this company as someone had tried to fraudulently use it.
02/03/22 by VIctoria Wright
Easy from start to finish, my 2 large parcels where picked up from me and the labels provided!
02/03/22 by Customer
Easy to use with very competitive prices
02/03/22 by Ben H
Very quick delivery of a parcel from the UK to Canada - just two and half days and all very easy. Well done to Parcel Monkey.
02/03/22 by Jackie Steinitz
Arrived when they said they were going to and collect the parcel.
Delivered when they said they were going to, undamaged.
I marked them down 1 star as I had to potentially wait in all day until I received the text that day that said they would be collecting later that morning.
Also couldnt confirm to the recipient at what yime the parcel would be delivered, so they had to same issue.
02/03/22 by Melanie
Excellent service.Easy to arrange collection.Competitive prices.
02/03/22 by Cara Roberts
Very easy and reliable option for posting goods
02/03/22 by Barrie Fowler
No problems at all. Three parcels booked for separate days and courier arrived as planned each time.
Easy to book and see options available and definitely seem cheaper than booking direct with a courier.
01/03/22 by Andrew Farmer
Excellent as usual
01/03/22 by Customer Lynda
A company of thieves, no morals who do not care about their customers. Any company that refuses to have a phone number should ring alarm bells. I advise you to close their page and go direct to a courier. parcelmonkey have sent me on a runaround for 16weeks. They sold me insurance at an additional £20 to cover my parcel - value of £995. simply they in partnership with DX collected the parcel. transported it to Cambridge at that point it vanished. I chased it up after it sat in Cambridge for 4 days on a 24 hour delivery. only to be told it cant be found. it took 4 weeks before Parcelmonkey allowed me to make an insurance claim. then they stated it would take 8 weeks for them to Investigate. After 12 weeks the outcome of the investigation is that there is no proof the parcel was ever collected ( even though this was provided by DX tracking ) and that DX do not insure second hand parcels. I did not pay DX to insure this parcel , I paid parcelmonkey to insure it I had no knowledge of who the courier was going to be as such parcelmonkey should standby the I surance they sold , gave them a full description of the parcel which was acceptable when they were receiving the pound notes. this company is a complete joke and I will be pushing for watchdog to have a little episode on their incompetence. I urge all others experiencing the same theft to do the same the more investigation requests they get the more likely they are to make them famous for their incompetence. sadly parcelmonkey you have not got rid of me that easily ! Pay me back my £995 plus the courier charges you charged me £150 and I will leave you alone. Till then we will keep emailing each other.
01/03/22 by David Rae
Very good service!
Even after Brexit!
01/03/22 by Customer
Easy to use and happy with the service. I definitely recommend.
01/03/22 by customer
I used Parcel Monkey UK to send a parcel to a UK address. Simple to use, and almost the cheapest that I could find.
Parcel taken to our local Post Office on a Friday afternoon. Receipt and tracking number provided. Parcel delivered the following Monday morning.
Job done.
01/03/22 by Richard Collins
Speedy service and great communication. Easy to purchase, easy to get hold of when I needed to change delivery. They were straight onto the courier who contacted the people receiving our parcels to arrange a convenient drop off time.
01/03/22 by Gary Birthday Brooker
Excellent service
01/03/22 by Mr Berman
Fair price... Easy to use website... I have sent over 50 parcels to USA and not had any issues at all.
01/03/22 by Kevin Holt
Never use anyone else. Great service.
01/03/22 by peter cox
Saved me money using this service, £20 cheaper than using parcelforce directly
01/03/22 by Andy
PLEASE EVERYONE, DO NOT USE PARCEL MONKEY!!!! Used recently, a parcel force driver collected the parcel, he measured the box with me and said all was fine. I then got an email to say all was well and it had been delivered. Fast forward two weeks, Ive just been charged a further £52 without any warning whatsoever. I received an email shortly after to say theyve charged me as the dimensions were incorrect and with no way of contacting other than sending a message. Funny that, because the driver even measured it with me and there was no evidence attached (obviously) nor did they say anything once it had been delivered - in fact I received an email to say everything was fine. This money has now left my account, as mentioned without authorisation or warning and I now dont have enough only for my bills. Utter scumbags and I strongly advise anyone to steer clear of them! Ive never used these guys before and it is the last!!
01/03/22 by Craig Morris
Excellent value and collected as expected
01/03/22 by John G
Reliable service. Arrive before due date.
01/03/22 by Angie Dunant
I needed to transport two mattresses and had no idea who to use or how to go about it. Someone recommended parcel monkey - took 5 mins to arrange, easy to track and good value. Would absolutely recommend.
01/03/22 by Customer
On Thursday last week we booked a collection for Friday, and the courier called on Friday to say they werent going to collect as they didnt have a label. After paying £46 for a next day service, as the item needed to be delivered by Monday, this is not good enough. The last collection we booked was also not collected on the day stated - poor service level.
01/03/22 by Pete L
Parcel Monkey is my go-to site for all my parcel needs! Simple to use and easy to download invoices for my business postage.
01/03/22 by Jane
Easy to use would use again
01/03/22 by Caroline Watson
Overall an extremely capable, well organised company getting your parcel/post delivered in good time. Service is very high
01/03/22 by Customer
We have used parcel monkey UK for about a year now, and always a first class service.
01/03/22 by Mr clive duffin
I used this service to post an expensive guitar, after googling "guitar couriers" Got a price for postage, which was reasonable, was told how to package the guitar.......... sold the guitar. Great. However when it came to pay for the postage, turns out guitars are a banned item, sure you can post, as long as you don`t need compensating if things go wrong. As the guitar was in a hard case with multiple bubble wrap and carboard, I proceeded. Not sure anyway why it`s acceptable for a courier (Parcelforce, in this case) to charge £26 and accept no responsibility for loss or damage. Other than that I was happy, sort of, plus the guitar was delivered safely!
01/03/22 by Graham
Excellent service
Absolutely no hassle at all
straight forward and easy to arrange
28/02/22 by Kevin
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