We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
Excellent service ????
17/02/22 by Junior Red
Absolutely first class operaton in every respect. hassle free.great times-price..
delivered next day as promised.
keep up the good work..well done.
shall need you again -very soon.
many thanks--regards--Garreth
17/02/22 by garreth moreton
Fantastic service
16/02/22 by Mr.Ahmed
I have only used Parcel Monkey twice and both times to the same person. It does exactly what it says on the tin. As long as they dont change anything to make things complicated, Parcel Monkey will do very well.
16/02/22 by Beverley Laughlin
Great service! I had a heavy parcel and they offered me an amazing price. The delivery was very quick.
16/02/22 by Ivelina Peters
Quick and easy way to get your parcels shifted. Reasonable charges and always on time.
16/02/22 by Customer
Process was great, easy and clear. However when UPS arrived with parcel they would not let me have it without an additional bankers draft of $102. There was no explanation of this fee and the item I was sent was a very light eight small bag I have owned for many years that I left at my mother home in the UK. I paid almost $70 for the shipping and have no idea what the $102 was for or why i had to go o a bank to get a bankers draft before i could receive my parcel. Would have been cheaper/more straight forward to use Royal Mail.
16/02/22 by Customer
Aways competativly priced, collections always timely, deliverys hassle free.
16/02/22 by Dan Short
So easy and good rates, will always use from now on thank you for a great service
16/02/22 by Spencer willmott
if they lose something there is no help what so ever
16/02/22 by Craig
Really pleased with how swiftly this went parcel went to New Zealand. Will definitely use again as each stage was explained by using the link of the email confirmation to track the parcel and my niece received an email to ask permission to leave in a safe place in the event they were not in.
16/02/22 by Mrs B
Always quick and convenient to use. Particularly helpful as i use this for work and often during busy periods. The website is formatted well and easy to follow. Never had any issues and sent multiple parcels over the past few years to various locations around the UK.
16/02/22 by Patrick Simpson
Service was excellent and collected on said time and date.
16/02/22 by Shree sharma
Usual great service, Ive used this service several times now, only had one problem, with a returned parcel, however it was dealt with efficiently & found staff to be friendly and kept me up to date.
Often cheaper to use these guys, than go direct!
Would I recommend Parcel Monkey, of course!
16/02/22 by Simon Fisher
Quick, cheap, efficient. Wake up Royal Mail!
16/02/22 by P Richardson
Great service all round
16/02/22 by Linda Barratt
Easy timely collection. Delivered as expected.
16/02/22 by Bwalya from Leicestershire
Always reliable and easy to use business
15/02/22 by customer
Very efficient and reliable service
15/02/22 by Customer
I had a question and dealt with Jackie (Business Prevention Officer) Instead of assisting my query, she cancelled my order. I wasted about 45 minutes and now have to wait 5 days for a refund. Just as well I have a sense of humour.
15/02/22 by Nik Speakman
Great service. Thanks
15/02/22 by martyn
I paid for next day delivery, 3 attempts and I’m still waiting for collection. Pretty unhappy. Until recently I was happy with this service but something has changed and it’s not reliable any more.
15/02/22 by Jo Storie Knits ( customer)
Honestly, was so straight forward and simple. Easy to use and no hassle at all!
Really impressed!
15/02/22 by Customer IOW
Dreadful Decided to take a 47 pound surcharge without notifying me before Tantamount to theft If they had 0 stars would have used it
15/02/22 by Julie Beach
first class service
15/02/22 by Customer K Anderson
So easy and quick to book online and a great price too! Well done!
15/02/22 by Helen Sanderson
Fairly smooth transaction for collection and delivery of a parcel. Helpful online chat too. A welcome change from the usual dire service offered by companies in every field these days it seems!
15/02/22 by Sarah Howes
3 day parcel service to Poland takes now almost 2 weeks and parcel still not delivered. No way I will use this service again
15/02/22 by Lucjan
All good. Have used parcel monkey a few times and so far percels have arrived safely. Competitive price. Will continue to use
15/02/22 by Aldridge Alexandra
Excellent service. Did what it says on the tin.
15/02/22 by Mr Ken Aves
Apart from a problem at the start with the payment which was paid then the link not forwarding which was corrected by the support team everything was good and easy
15/02/22 by Craig
Collected and delivered promptly
15/02/22 by Don Everest
Was a bit wary about using a third party service for booking a courier but had absolutely no problems, was really easy to compare and book. DHL then sent me tracking info once the parcel had been collected so it was all great. Already used parcel monkey a couple of times since and will use again in the future.
15/02/22 by Customer
Great service no issues
15/02/22 by paul stevenson
A great solution at the right price. We needed to send a parcel to Norway and Parcel Monkey was the answer. We have used them on a number of occasions and been completely satisfied.
15/02/22 by Philip Hendy
Don’t trust this company. Firstly I got charged extra for the parcel being 10kg lighter I’ve never heard of this before then when they realised this was stupid they said it was for it being 10cm longer I said I used the dimensions provided by Amazon, then they said you need photo evidence which I didn’t take cause I was stupid and trusted this company. And to top it off the delivery company hasn’t even delivered it too the recipient and I’ve been charged and over charged worst service I’ve ever used and the customer service weren’t helpful or understanding at all
15/02/22 by Chris
Awful all these good reviews must be fake. We payed for parcel monkey to return a package to amazon. Firstly amazon never recieved the package, then the company chaged more money. They will con you out of everything. DO NOT USE THEM
15/02/22 by Georgia Payne
Quick and easy to track
15/02/22 by Customer
ive used them in the past without a problem however this time they smashed a vintage technics stereo and the speakers to bits they are refusing to refund or give any compensation the item was extremely well packed and reinforced for shipment i have photo,s and witness accounts from both ends and multiple previous feedback from customers about my packing .i was a loyal customer 60 odd previous consignments went fine untill something goes wrong you might aswell p against the wind no customer service no proper complaints there a joke . they wount even give you a second name or employee number fo reference "avoid pay the extra use a proper service" im 109 pounds down and have no stereo its so bad its not worth returning to me the box was crushed...Shipment ID: PM10295276
15/02/22 by si buggs
Excellent service. Quick responses. Highly recommended ⭐⭐⭐⭐⭐
15/02/22 by PAPPILIO
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