We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Excellent service! A friendly guy came to collect the parcel; I was then able to keep track of the parcel and arrived safely and on time at the destination. I will use this service again.
15/03/22 by Vale
Sent heavy parcel to Italy. Very easy to fill in forms online and make payment, dropped it in to local post office, emailed copies of paperwork to the recipient and all went swimmingly!
15/03/22 by A C
Slick and professional service
15/03/22 by Customer
Prompt, friendly collection service. Delivered in a timely manner and it was fully tracked.
15/03/22 by Stuart
Excellent service
15/03/22 by Steven frame
We put in the weight and dimensions for the parcel we wished to send and took it to the post office. All efficient and the post office accepted it. A week later we got an email to say Parcel Monkey had charged us an additional £52 for the parcel ( original quote £20 ) Do not use them as their quote calculator is obviously wrong and you think you have paid a fair delivery price only to be stung a week later!!!
15/03/22 by Customer
AVOID THS COMPANY. Absolute rubbish. I paid for an express delivery. They didnt collect the parcel for more than 10 days. The customer service is horrific. Save yourself any hassle just pay a couple quid more and send with the post office or DPD.
15/03/22 by Elliott Evans
Not a great experience sending my parcel with them. Let me explain. I sent a parcel to a customer. It was refused by the recipient. I have no idea why, but all this took 11 days from sending before the item was marked return to sender. Was it returned to me in Glasgow? Parcelforce was instructed to return the parcel to Parcel Monkey HQ, who then issued a note saying it could be collected from Southampton PM HQ. Luckily I was passing (400 miles away) and took the collection option. But, suddenly that option is no longer available as the Collection Unit is closed and has now moved (although my parcel was delivered there three days previous). But can be returned of course if I pay a £5 surcharge on top of whatever return postage Parcel Moneky see fit. Could I leave a five-star review based on this info, no I cannot.
15/03/22 by Mark
Quick, efficient and well priced
15/03/22 by Sally Dawes
All worked very smoothly and parcel delivered safely and on schedule.
15/03/22 by Paul
Excellent service and so easy. Good value
15/03/22 by Les
Easy and convenient!
14/03/22 by Customer
Fast and safe delivery.
14/03/22 by Gyongykata
Brilliant service and the price was great. I would definitely use Parcel Monkey in the future . Thanks
14/03/22 by Gill Dunn
Good price great service
14/03/22 by Customer Sean
Brilliant service. Parcel collected and received on time and economic.
14/03/22 by Vanessa Rich
Good & reliable service.
At reasonable fee
14/03/22 by Gurdeep
AVOID AVOID AVOID Very bad service, I have asked to pay £38.95, which is the same amount I paid for this service, to return my order which I have requested to cancel and return due to the delay of Courier. Im going to report that to the ombudsman association if you dont response professionally and return my parcel.
14/03/22 by Feras Alkaseem
Excellent service and prompt delivery.
14/03/22 by Margo
Very good price
14/03/22 by David gray
Great as always
14/03/22 by mark pell
Excellent price and a reliable service. Parcel collected and delivered within 24 hours for a very reasonable price.
14/03/22 by MR D PORTER
On time and at a great price for a same day collection and delivery too!!
14/03/22 by Matt
Positive experience and quick delivery. Good communication
14/03/22 by Customer
Absolutely fantastic service cant thank them enough will defo use them again and recommend to all my friends
WELL DONE PARCEL MONKEY
⭐️⭐️⭐️⭐️⭐️
14/03/22 by Annette Thomas south wales
Easy to book came on time delivered on time
Stress free and pretty cheap
14/03/22 by Daz Leigh
Parcel monkey found me the best price to ship my parcel to Taiwan. Very efficient
14/03/22 by Colin
The parcel was not collected from the drop off store for 2 days.
14/03/22 by MB
Easy to use with best prices available
14/03/22 by Customer
Collected and delivered on time, friendly driver.
14/03/22 by Simon
Great!!! no complaints at all.
14/03/22 by WoolyG
My parcel was never picked up and never received a refund Really bad
14/03/22 by Mr Whitfield
Good company until something goes wrong. There is no fall back for guaranteed delivery. A package of mine was refused three times at two different shops, they were useless. Did nothing to help
14/03/22 by Scott
Always an excellent service
14/03/22 by mrs yates
Never used parcel monkey before but was asked to arrange for the collection of a laptop from a former employee, choosing the right courier from the list provided was simple and straightforward..
I was kept informed throughout the process with emails and text alerts about the pick up and delivery, would definitely use parcel monkey and again and recommended to other users.
14/03/22 by Dave
Was happy using parcel money until an error their systems made in my order. I was charged £52.60 for apparently booking in a parcels for 80kg when they actually only weighed 12kg. I had booked the parcels in for 12kg (the correct amount) and was charged extra. When I disputed this parcel monkey said I needed photographic evidence of the weight and measurements of the boxes, even though they could see I had booked it in correctly. They refused to give me a refund, even though it was clearly an error on their system. I shall not be using them in the future, what a shame.
14/03/22 by Sarah Loughlin
Excellent, reliable service - easily booked and paid for online. Collected promptly and delivered next day - highly recommended
14/03/22 by Barry
Just 2 words: The best!!
14/03/22 by luminita
Amazing service and easy to use
14/03/22 by Gemma Louise Perkins
First time using, would definitely give them another go. Only time will tell if they fully deserve 5 stars but for the moment I have no reservation.
14/03/22 by Cub
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