We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,614 reviews.
Very good
Can improve with keep record of items weight and sizes
Thanks
28/03/22 by Yusuf Sidat
InformationParcelmonkey website said our parcel had been delivered. We are only made aware this is complete nonsense when our customer informas us 10 days later that they have not received the parcel. Customer Service was absolutely useless, I found out more information in 5 minutes than they did in a few hours. They didnt answer my questions and couldnt seem to care less that my (very expensive) parcel had not been delivered or been sent back to me. No help just copying and pasting off their partner website when I can see that information for myself thanks very much (not)!
28/03/22 by Customer
As always a great service
28/03/22 by Linda Gill
Never showed up. Caused significant issues. Lied about “waiting” when that’s an actual impossibility.
28/03/22 by Aphonic
Parcel unable to be delivered to destination. I still havent received it back as I was not home. Its lost somewhere
28/03/22 by Customer
Value for money would definitely use again
28/03/22 by Mrs Valentine
Always works well and very straight forward. Anyone reading this short review shold not have any quarms about Parcel Monkey: just give them a go!
27/03/22 by Tim Lawson
A+++++++
Excellent service.
Easy to use quote system
Would recommend
27/03/22 by Lloyd Hancock
Simple, cheap and in time.
Thoroughly recommend.
27/03/22 by Seb Jackson
Excellent -- Easy to use -- Good pricing
27/03/22 by Customer
Paid for 24hr delivery after finding out 5 days later parcel still at drop off depot not collected by dpd. After chasing up got collected and delivered. After asking for part refund on postage was told by parcel monkey its not a guarantee of 24hrs even though you pay more for a 24hr. Found very unhelpful twice this has happened so wont be using this service again
27/03/22 by Customer karen lee
Great service, prices and easy to book.
all worked perfectly ..as always
27/03/22 by Ian Fenwick
Easy to use. My only caveat I’d that the information about attaching customs information can’t be retrieved after it transaction has been completed.
27/03/22 by JACK TAYLOR
AS ALWAYS..5 STAR
27/03/22 by Jacksony
Excellent service as ever.
27/03/22 by Rachel Harris.
No problems with parcel monkey .5 Stars
27/03/22 by Herb McC
Excellent service
27/03/22 by D burns
Cost was increased by 3x the original quote after delivery. Totally let down and with no recourse given to complain or challenge. Would have been nearly as cheap to have it couriered by a private individual.
27/03/22 by Customer
Efficient service from this company , will use again .
27/03/22 by david evans
Very bad, i have not received my refund, no calls ,no email from you guys. Very poor service.
27/03/22 by Mrs Eniye Onyeche
This parcel went as planned. Insurance was high for £360 cover, I give it to
(DPD ) and I had to pay DPD for THEM to take care of it. As the parcel is BOOKED WITH PARCEL MONKEY with a range of couriers to pick from.
I have
HAD ONE PARCEL SADLY WRONG DPD DO NOT WHAT TO ASSIST > I HAD TO GO TO PARCEL MONKEY> AS DPD HAD DAMAGED THE GOODS TO THE TUNE OF £70. NO HELP FROM ANYONE, COST ME THE £70 I SENT A REFUND FOR DAMAGE GOODS TO THE BUYER. READ DPD SMALL PRINT.
YES I GAVE DPD A SECOND CHANCE.
26/03/22 by R.ROBINSON
Does exactly what it needs to do, in the simplest and quickest way possible. Rare these days!
26/03/22 by Customer
All good and easy website????
26/03/22 by Customer
Cant find fault with the company. Ive sent many parcels without issue. Plus the customer service is quick to respond and help.
26/03/22 by Anonymous
Simple to use. Competitive rates.
26/03/22 by Alan Martin
Very good service.
26/03/22 by Steve
Great way of navigating all the options in one place. I never send a parcel without using this service now.
26/03/22 by ashtin doorgakant
Very bad services. it says 4-5 days for the parcel to arrive since then its been 2 weeks. No information regarding my parcel no updates etc
26/03/22 by Customer
Absolutely fantastic service, very easy from start to finish.
26/03/22 by Carl Shaw
Picked up on time , brilliant service thank you
26/03/22 by Sandie Edwards
Pick up and delivery was ideal and to time. I did have some frustration with the list of prices as i didnt realise that VAT would be added. I dont like the idea of putting full name instead of initial and surname and it wouldnt accept the recipients name so had to change it to the parents name. It also wouldnt accept dolls clothes as the parcel contents until I added "handmade". Will think twice the next time I have a parcel to send about whether to use parcel monkey again. I like things to be straightforward.
26/03/22 by Helen Thornton
Good choice of courier, options and competitive prices.
25/03/22 by K White
As always amazing service, easy to use and service is always quick and on time
25/03/22 by Customer
Always great dealing with Parcel Monkey.
5 stars all the time. Fully recommended.
25/03/22 by Steve
I was very happy with the service provided and my parcel arrived at its destination fully intact! Thank you. Margaret
25/03/22 by Ms Walsh
This was a very straightforward, efficient process with good communication. My parcel was collected by Parcelforce which was very convenient.
25/03/22 by RM
Great no nonsense and efficient
25/03/22 by Adam Walton
Delivered on time i will use again
25/03/22 by Mr James Anderson
Always so quick and easy to use
25/03/22 by customer
Excellent communications and accurate tracking
25/03/22 by Customer
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