We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
Excellent service and prompt delivery.
14/03/22 by Margo
Very good price
14/03/22 by David gray
Great as always
14/03/22 by mark pell
Excellent price and a reliable service. Parcel collected and delivered within 24 hours for a very reasonable price.
14/03/22 by MR D PORTER
On time and at a great price for a same day collection and delivery too!!
14/03/22 by Matt
Positive experience and quick delivery. Good communication
14/03/22 by Customer
Absolutely fantastic service cant thank them enough will defo use them again and recommend to all my friends
WELL DONE PARCEL MONKEY
⭐️⭐️⭐️⭐️⭐️
14/03/22 by Annette Thomas south wales
Easy to book came on time delivered on time
Stress free and pretty cheap
14/03/22 by Daz Leigh
Parcel monkey found me the best price to ship my parcel to Taiwan. Very efficient
14/03/22 by Colin
The parcel was not collected from the drop off store for 2 days.
14/03/22 by MB
Easy to use with best prices available
14/03/22 by Customer
Collected and delivered on time, friendly driver.
14/03/22 by Simon
Great!!! no complaints at all.
14/03/22 by WoolyG
My parcel was never picked up and never received a refund Really bad
14/03/22 by Mr Whitfield
Good company until something goes wrong. There is no fall back for guaranteed delivery. A package of mine was refused three times at two different shops, they were useless. Did nothing to help
14/03/22 by Scott
Always an excellent service
14/03/22 by mrs yates
Never used parcel monkey before but was asked to arrange for the collection of a laptop from a former employee, choosing the right courier from the list provided was simple and straightforward..
I was kept informed throughout the process with emails and text alerts about the pick up and delivery, would definitely use parcel monkey and again and recommended to other users.
14/03/22 by Dave
Was happy using parcel money until an error their systems made in my order. I was charged £52.60 for apparently booking in a parcels for 80kg when they actually only weighed 12kg. I had booked the parcels in for 12kg (the correct amount) and was charged extra. When I disputed this parcel monkey said I needed photographic evidence of the weight and measurements of the boxes, even though they could see I had booked it in correctly. They refused to give me a refund, even though it was clearly an error on their system. I shall not be using them in the future, what a shame.
14/03/22 by Sarah Loughlin
Excellent, reliable service - easily booked and paid for online. Collected promptly and delivered next day - highly recommended
14/03/22 by Barry
Just 2 words: The best!!
14/03/22 by luminita
Amazing service and easy to use
14/03/22 by Gemma Louise Perkins
First time using, would definitely give them another go. Only time will tell if they fully deserve 5 stars but for the moment I have no reservation.
14/03/22 by Cub
Good courier comparison site and the insurance options are much cheaper for expensive items
14/03/22 by Customer
Smooth delivery. Would recommend
13/03/22 by Ally Mankin
Never arranged or used courier before and this was so easy to follow and all arranged very quickly extremely pleased and would highly recommend ????
13/03/22 by Michelle jones
Excellent service. Easy to use. No complaints.
13/03/22 by Raymond
I sent a stone sculpture using Parcelforce via Parcel monkey. The recipient was pleased with it, so PF managed to get this fragile item to its new home in one piece. Fairly easy to book through.
13/03/22 by Fliss0045
Used this company loads of times and always did well with them
13/03/22 by Freida
I use parcel monkey alot and most of the time its great as good value but what lets them down is the insurance, its a bit of a con twice iv had to claim as item got broke. 1st time took an age and didnt get full value and 2nd time nothing just got fed same story asking for documents I had already uploaded, excuse after excuse so for that reason Im only giving 3 stars and would say the insurance isnt worth it, its take a chance and hope for the best now
13/03/22 by j stanford
Excellent easy very efficient service
13/03/22 by alison black
Used this service now for 3 years , and will definitely keep on using . Website is clear and easy to use , would recommend x
13/03/22 by Mel
I paid and didn’t come for pick-up. They still owing me. Please don’t use.
13/03/22 by Customer
Only complaint is that many post offices dont have the facility to expect large parcels. But the parcelmonkey service and price was great.
13/03/22 by Moemen Metwally
The boxes shipped were picked up promptly from DPD pick up point and delivered next day. All went smoothly.
So far I havent had any bad experience with this company. But I heard about the cases of excess fee being charged unfairly so took a photo of the boxes sitting on a scale as a proof before dropping off.
13/03/22 by Yas
Collection and delivery as booked Thank you
13/03/22 by Cath Hill
High value item sent with insured delivery option. Great service all the way through and item arrived next day. Very happy with that.
13/03/22 by Bob Petrie
Hi everyone,
Well, the parcel monkey its cheaper than Royal Mail and easy to use.
Only thinks that I dont know yet my parcel arrived in China?
But Im so glad to choose parcel monkey UK.
13/03/22 by Andrea
Excellent cost effective service. Parcel collected from UK address on Monday lunch time and delivered in Arizona USA on Friday! Thank you
13/03/22 by Customer
Great! All on time!
13/03/22 by Customer
Quick reply and delivery problem sorted, very pleased.
13/03/22 by Sean
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