We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Never disappoints
26/02/22 by Customer
Excellent service, simple and prompt.
26/02/22 by Jill Kemp
Returned a parcel overseas and was delivered within 7working days as promised. Lower in price than going direct with courier. Well Done!!! Parcel Monkey. Thank You.
26/02/22 by Metabo Buyer
never used this sort of service before?
absolutely faultless.
I am not normally this lucky?!!
...I was expecting the worst, but it was so easy...
No - I;m not paid by them to give good reviews, but I am drunk and I love my new pan?
a thousand thank yous
26/02/22 by Gabs
Recommend this service. Good website, competitive prices and fast delivery.
25/02/22 by brian cauldwell
Efficient easy well priced service, thank you
25/02/22 by Jenny Millman
Very good servies
25/02/22 by Keith David Dillon
Usual great delivery service
25/02/22 by MR G
Not alot to say really.
Good site, reassurance of different carriers.
Happy days.
25/02/22 by Gus Peake
Amazing price, amazing service even to Europe. Fantastic service with all the paperwork you need!
Thank you.
25/02/22 by es
Parcel still in the uk after a week of posting the gifts were for a birthday
25/02/22 by John truscott
These guys have the slipperiest customer service in the world. Heres part of my chat transcript (It started at 8am and its 2pm at this point in the conversation). Please be advised that we will need to wait for the couriers response regarding this matter. What was theyre response when we requested yesterday? Unfortunately, we havent receive an update from the courier yet. Do you think this is acceptable customer service from DPD? We sincerely apologize for the inconvenience have caused you. Is it possible to answer the question please? Do you think this is acceptable customer service from DPD? I understand your disappointment at the moment but please accept our sincere apologies. Thanks Natalie, but an apology does not resolve the issue. We need someone at DPD to act. Its Friday afternoon, everyone will be going home for the weekend soon. Please be advised that this has been brought up to the couriers attention. We will advise you accordingly once we hear back from them. Which brings me back to my question. Do you think this is acceptable customer service from DPD? We do apologize for the delay, however, please note that we are just the liaison between you and the carrier and we can only give you an update once we receive new information from them. How can I get hold of DPD. Please be advised that the a rechase email has been sent to the courier already. And we are still waiting for them to respond. Sorry, but as a customer liaison between the customer and DPD, this is poor. Can I have the contact details of your representative at DPD, please? Unfortunately, its best to communicate with us directly regarding this matter. The courier will just re-direct you to us as you have booked directly from Parcel Monkey. Im sorry but its not good enough. I have no information about the package. You cant tell me whats going on Rest assured that we are in contact with the courier regarding this matter. Natalie sent this I CAN NOT REST ASSURED!!!!! You are not in contact with the courier because the bloody courier isnt responding. Conversations take more than 1-way traffic. Is this entire chat saved? Yes it is. Also, we are still waiting for the couriers response. how can you provoke a response please? We have sent a rechase email to the courier. are there other options? Unfortunately, this is the only option, send a rechase email to the courier as we only communicate with them through internal messaging. do you have a manager in the building with you? Unfortunately, our manager is not available as of this moment. when will they be? Once our manager is available, we will contact you. No, I asked yesterday, and you still havent contacted me. Apologies. We havent receive an update from the courier yet. your manager? i asked to speak to them yesterday? Ive also written a formal complaint which hasnt been replied to either. We sincerely apologize for this. As soon as the manager is available, this will be forwarded. when will the manager be available? As soon as possible time. What time please. Apologies, I cannot provide you a specific time. OK. Lets narrow it down. Today? As soon as our manager is available, we will contact you. Are you OK if I post this chat on Trustpilot? Is a manager willing to chat to me now?
25/02/22 by Will
Brilliant service. Great price couldn’t find any other large parcel service for under twice the price of parcel monkey.
Will definitely used again with anything 20kg + parcels.
25/02/22 by Customer
Very efficient xx
25/02/22 by Joanne Parrett
Great , very efficient
25/02/22 by Tracey
Compared to other delivery services this one is definitely the best
25/02/22 by Customer wonderstruck crafts
A very good service but having used PM before for overseas postage i have noticed that the customs documents printed off are a little bit faint whereas all the other relevant pieces are of good quality.
This makes one a bit wary in case the goods are returned because of poor customs documents quality.
24/02/22 by david
great company to send parcels overseas,friendly couriers and speedy delivery . would recommend them highly.
24/02/22 by sheena cathcart
Used this site, who then got DPD to transport my small parcel at £23.00+ The parcel was never delivered. I got a vague Email stating it could not be delivered. I have sent over 10 small parcels to this address over the past 5 years and I have never had any difficulties sending it to my recipient. The address was accurate and clear and the customs information was accurate as was the contents and value. They then had the cheek to charge me £12 to have the parcel returned to me They should be reimbursing me for not successfully sending my small parcel to its recipient. This is what I paid for after all
24/02/22 by Maura Halsall
Really efficient service from ordering to receiving the boxes.
24/02/22 by Customer
Fast and simple order process .... but then no service. No courier, no communications of any sort. Repeated inquiries into customer service flatly ignored. My view is its a scam, better go direct to a courier company. I will never use this “service” again.
24/02/22 by Mario
Excellent prices and reliable service
24/02/22 by Dawn Bonner
Item sent via parcelforce was sent in the strongest box I could physically buy more or less wood and it was completely shattered in transit. Parcelmonkey have rejected my compensation claim even though they took the additional premium for protection. It was a rock. Now they say its a Precious Stone. I wont be using parcelforce or parcel monkey ever again. 200 quid out of pocket BE AWARE THAT THE LIST IS ENDLESS FOR PROTECTION AND THEY DO NOT PAY OUT OR GIVE A DAMN!!!
24/02/22 by James Carter
Fantastic easy to use parcel service, and very competitive.
23/02/22 by stuart
Excellent service I was constantly kept upto date with the process of my parcel delivery overseas, delivered before expected date and a lot cheaper than the post office
23/02/22 by Ali
Good communication. Parcel arrived safely and on time. I am pleased and I highly recommend.
23/02/22 by Ebele Haughey
As always, excellent value for money and simple to arranged. Big saving on normal Parcelforce price.
23/02/22 by John Hutchings
Great service from pick to delivery, would definitely recommend Parcel Monkey, and doesn’t cost the earth either.
23/02/22 by Mrs Sword
The heavy parcel I sent was held up in the storm but delivered still in a timely manner a service that is efficient and takes care of your parcels
Highly recommended
23/02/22 by Mr Trevor Harwood
Parcel collected promptly and delivered promptly - Well Done. Will use Parcel Monkey again and recommend to family and friends.
23/02/22 by Customer
The best quality service out there fantastic fast on time
23/02/22 by Derek Marney
Great, by far the best of the parcel compare websites.
23/02/22 by imogen travers
Package delivered on time and affective thanks for your good work will work with you again
23/02/22 by Jannie migochi
On time, despite recent bad weather. Excellent
23/02/22 by CHURCH of ST CHAD
Great service, quick and competitive rates all from your arm chair !! brilliant.
23/02/22 by Chris
Very easy and good value!
23/02/22 by Jack
Good choice of Couriers at competitive prices.
Web site easy to navigate.
Cant fault them.
23/02/22 by Stuart
Easy service and cheaper than Royal Mail
23/02/22 by kerrie King
Very easy to use
23/02/22 by Gilda Hyman
Excellent Service and Easy To Use Website
23/02/22 by Asif
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