We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
very good highly recommend
27/02/22 by kevin McCabe
Excellent and prompt service
27/02/22 by Customer
It went all all well at first, DPD (via Parcel Monkey) collected the parcel on time. However then the problems started. Although the parcel was sent and marked as a private gift with low value (Used Items £ 44) (to EU) the receiver needed to pay taxes and costs (nearby the same amount of the value - 35.80 Euros) The receiver paid, but it still was not delivered. Upon contacting Parcel Monkey, the have told me, they don`t know where it is and have to do an investigation. I got several updates with no more info. After the receiver itself contacted DPD they told him to provide a invoice. I needed to explain to DPD there is no invoice as this is a gift. It had been eventually delivered but at very high cost for the receiver and around 10 days late.
27/02/22 by Ludwig
Easy, efficient and favourable prices
27/02/22 by Customer
Excellent and fast service
27/02/22 by nitta
My parcel didnt arrive
27/02/22 by Mylene Bajo
Spot on every time - just one little gripe - be better if you could do a label for parcels too - then you would have more business from me . But overall a cracking service
27/02/22 by Customer
Great to deal
With
27/02/22 by HAMISH EASTON
collected on time, and got to destination on time too, very happy.
27/02/22 by SARAH RIDOOUT
Superb as usual always first class at super low prices
27/02/22 by Gerry Poliri
Exceptional service and reliable delivery! Well deserved 5 stars!
27/02/22 by customer
Thanks again for great service
27/02/22 by Customer
The first use of Parcel Monkey for my new computer, Everything went very well with a really slick, fast and easy process.
27/02/22 by Simon Stacey
The whole process was very easy to use. The parcel with the supplied labels attached was readily accepted by the Post Office and was safely delivered the next day. I can offer no reason as to why Parcel Monkey UK will not be used again as and when the3 need may arise.
27/02/22 by for your order Andy C.
I love Parcel Monkey - never has let me down - fill in online and go to Post Office - what could be simpler
26/02/22 by Customer
Good got there on time.
26/02/22 by Stuart
Parcel collected and delivered on time. A happy customer.
26/02/22 by Martin M.
Quick and hassle free
26/02/22 by Customer
Easy to use. Good selection of options.
26/02/22 by Lynn Marie Morrison
Better than other site I used for a long time this is now my go to site for booking couriers.
26/02/22 by DAVID LEWIS
I used this company for the first time after searching for a decent courier. I have not had much success with the usual cheaper couriers and would never use them again. This company was great, easy to use and navigate the site. I will be using them from now on. Thank you
26/02/22 by Susanna
Excellent service thankyou
26/02/22 by MARGARET OTWAY
Never disappoints
26/02/22 by Customer
Excellent service, simple and prompt.
26/02/22 by Jill Kemp
Returned a parcel overseas and was delivered within 7working days as promised. Lower in price than going direct with courier. Well Done!!! Parcel Monkey. Thank You.
26/02/22 by Metabo Buyer
never used this sort of service before?
absolutely faultless.
I am not normally this lucky?!!
...I was expecting the worst, but it was so easy...
No - I;m not paid by them to give good reviews, but I am drunk and I love my new pan?
a thousand thank yous
26/02/22 by Gabs
Recommend this service. Good website, competitive prices and fast delivery.
25/02/22 by brian cauldwell
Efficient easy well priced service, thank you
25/02/22 by Jenny Millman
Very good servies
25/02/22 by Keith David Dillon
Usual great delivery service
25/02/22 by MR G
Not alot to say really.
Good site, reassurance of different carriers.
Happy days.
25/02/22 by Gus Peake
Amazing price, amazing service even to Europe. Fantastic service with all the paperwork you need!
Thank you.
25/02/22 by es
Parcel still in the uk after a week of posting the gifts were for a birthday
25/02/22 by John truscott
These guys have the slipperiest customer service in the world. Heres part of my chat transcript (It started at 8am and its 2pm at this point in the conversation). Please be advised that we will need to wait for the couriers response regarding this matter. What was theyre response when we requested yesterday? Unfortunately, we havent receive an update from the courier yet. Do you think this is acceptable customer service from DPD? We sincerely apologize for the inconvenience have caused you. Is it possible to answer the question please? Do you think this is acceptable customer service from DPD? I understand your disappointment at the moment but please accept our sincere apologies. Thanks Natalie, but an apology does not resolve the issue. We need someone at DPD to act. Its Friday afternoon, everyone will be going home for the weekend soon. Please be advised that this has been brought up to the couriers attention. We will advise you accordingly once we hear back from them. Which brings me back to my question. Do you think this is acceptable customer service from DPD? We do apologize for the delay, however, please note that we are just the liaison between you and the carrier and we can only give you an update once we receive new information from them. How can I get hold of DPD. Please be advised that the a rechase email has been sent to the courier already. And we are still waiting for them to respond. Sorry, but as a customer liaison between the customer and DPD, this is poor. Can I have the contact details of your representative at DPD, please? Unfortunately, its best to communicate with us directly regarding this matter. The courier will just re-direct you to us as you have booked directly from Parcel Monkey. Im sorry but its not good enough. I have no information about the package. You cant tell me whats going on Rest assured that we are in contact with the courier regarding this matter. Natalie sent this I CAN NOT REST ASSURED!!!!! You are not in contact with the courier because the bloody courier isnt responding. Conversations take more than 1-way traffic. Is this entire chat saved? Yes it is. Also, we are still waiting for the couriers response. how can you provoke a response please? We have sent a rechase email to the courier. are there other options? Unfortunately, this is the only option, send a rechase email to the courier as we only communicate with them through internal messaging. do you have a manager in the building with you? Unfortunately, our manager is not available as of this moment. when will they be? Once our manager is available, we will contact you. No, I asked yesterday, and you still havent contacted me. Apologies. We havent receive an update from the courier yet. your manager? i asked to speak to them yesterday? Ive also written a formal complaint which hasnt been replied to either. We sincerely apologize for this. As soon as the manager is available, this will be forwarded. when will the manager be available? As soon as possible time. What time please. Apologies, I cannot provide you a specific time. OK. Lets narrow it down. Today? As soon as our manager is available, we will contact you. Are you OK if I post this chat on Trustpilot? Is a manager willing to chat to me now?
25/02/22 by Will
Brilliant service. Great price couldn’t find any other large parcel service for under twice the price of parcel monkey.
Will definitely used again with anything 20kg + parcels.
25/02/22 by Customer
Very efficient xx
25/02/22 by Joanne Parrett
Great , very efficient
25/02/22 by Tracey
Compared to other delivery services this one is definitely the best
25/02/22 by Customer wonderstruck crafts
A very good service but having used PM before for overseas postage i have noticed that the customs documents printed off are a little bit faint whereas all the other relevant pieces are of good quality.
This makes one a bit wary in case the goods are returned because of poor customs documents quality.
24/02/22 by david
great company to send parcels overseas,friendly couriers and speedy delivery . would recommend them highly.
24/02/22 by sheena cathcart
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
