We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Good courier comparison site and the insurance options are much cheaper for expensive items
14/03/22 by Customer
Smooth delivery. Would recommend
13/03/22 by Ally Mankin
Never arranged or used courier before and this was so easy to follow and all arranged very quickly extremely pleased and would highly recommend ????
13/03/22 by Michelle jones
Excellent service. Easy to use. No complaints.
13/03/22 by Raymond
I sent a stone sculpture using Parcelforce via Parcel monkey. The recipient was pleased with it, so PF managed to get this fragile item to its new home in one piece. Fairly easy to book through.
13/03/22 by Fliss0045
Used this company loads of times and always did well with them
13/03/22 by Freida
I use parcel monkey alot and most of the time its great as good value but what lets them down is the insurance, its a bit of a con twice iv had to claim as item got broke. 1st time took an age and didnt get full value and 2nd time nothing just got fed same story asking for documents I had already uploaded, excuse after excuse so for that reason Im only giving 3 stars and would say the insurance isnt worth it, its take a chance and hope for the best now
13/03/22 by j stanford
Excellent easy very efficient service
13/03/22 by alison black
Used this service now for 3 years , and will definitely keep on using . Website is clear and easy to use , would recommend x
13/03/22 by Mel
I paid and didn’t come for pick-up. They still owing me. Please don’t use.
13/03/22 by Customer
Only complaint is that many post offices dont have the facility to expect large parcels. But the parcelmonkey service and price was great.
13/03/22 by Moemen Metwally
The boxes shipped were picked up promptly from DPD pick up point and delivered next day. All went smoothly.
So far I havent had any bad experience with this company. But I heard about the cases of excess fee being charged unfairly so took a photo of the boxes sitting on a scale as a proof before dropping off.
13/03/22 by Yas
Collection and delivery as booked Thank you
13/03/22 by Cath Hill
High value item sent with insured delivery option. Great service all the way through and item arrived next day. Very happy with that.
13/03/22 by Bob Petrie
Hi everyone,
Well, the parcel monkey its cheaper than Royal Mail and easy to use.
Only thinks that I dont know yet my parcel arrived in China?
But Im so glad to choose parcel monkey UK.
13/03/22 by Andrea
Excellent cost effective service. Parcel collected from UK address on Monday lunch time and delivered in Arizona USA on Friday! Thank you
13/03/22 by Customer
Great! All on time!
13/03/22 by Customer
Quick reply and delivery problem sorted, very pleased.
13/03/22 by Sean
Great service . Easy to use, good record keeping and never had an issue that wasnt resolved straight away.
13/03/22 by customer
Convenient quick reliable, ideal service for larger parcels, easy to print labels and drop off at the post office. Ive sent items all across the EU and UK without error or damage, highly recommended
13/03/22 by jim
Good service and reliable, always giving updates
13/03/22 by Me Myriam Hippolyte
Efficient & reasonable priced ????
13/03/22 by Customer
Courier didnt show off. No answer from email, no refund. Strongly not recommending.
13/03/22 by artur wnuk
Super easy to use, very reasonable prices. Will definitely use again as first choice
13/03/22 by Jon
Not sure how this company can justify an additional £48 after the parcel has been collected! All the dimensions and weight was correctly put it in and even checked by the courier on collection - I was quoted £12 and 2 weeks after collection had an invoice to advise that another £48 was going to be added! Won’t be using again.
12/03/22 by Customer
The pick up and delivery was excellent
12/03/22 by Customer
Great service - thank you
12/03/22 by Philip
Usual excellent service. Easy online booking process and label printing. Arrived a day late but was fault of Parcelforce failing to collect parcel from post office on day it was dropped off.
Will definitely use PM again ????????
12/03/22 by Doug
Easy to understand, enter data and print labels. dropped off at DPD collection point 2 hours after booking and was delivered by 11am next day.
12/03/22 by Alfie
I found the service easy to use - booking was simple - payment went through well and clear instructions given both ends with effective communication. Parcels were collected and delivered efficiently and fast . What’s more great value for money .
12/03/22 by Julie Dean
Parcel Monkey made my life a lot easier to arrange a suitable courier and strongly recommend this platform.
12/03/22 by Customer
Very fast and easy service, great options on website enabling easy review of orders, invoices and dashboard.
12/03/22 by Virowall Hygiene
Best Parcel in UK specially time keeping
Very good Cervice and clear massages for contact
12/03/22 by Customer
Easy to use- found cheapest way to send parcel (and all alternative ways to send clearly listed) and easy to pay and print out label.
12/03/22 by Jane
Fast efficient delivery service
12/03/22 by Matthew Smith
I have used Parcel Monkey for years,100`s of parcels sent, with no issues. I use ether Parcelforce, or DHL. One time they did damage a parcel, and didnt pay out, so watch the insurance. Overall cheap and reliable. So because of that one Parcel, 4 Stars out of 5.
12/03/22 by Customer
I always use parcelmonkey and theyve never failed me. Top quality service. Sometimes the collection doesnt work for DHL and DX, but thats not their fault and my address is notoriously difficult to find! Highly reccomend this company.
11/03/22 by Taimur Khan
Very pleased with the service, everything went to plan and the process was easy to follow. Will definitely use this service again.
11/03/22 by Amanda Boyd
They will scam you for money. I’m still waiting for my money back due to a typo they or their courier did. Disgusting. It’s theft. My bank is now involved
11/03/22 by Andie
Good service
11/03/22 by Customer
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