We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
Brilliant 5 star service. Will definitely use again, thank you
16/03/22 by BEVERLEY YATES
Excellent communication and communication skills tracking throughout. Process was simple and fast and package was collected abd dropped off at the expected times.
16/03/22 by Sarah Turnbull
Always get a good choice of options on carriage charges and time scales
16/03/22 by George Cairns
Very prompt and excellent service.
I tracked the parcel all the way.
From Durham to Jersey in 3 days.
Thanks for a brilliant service. Chris
16/03/22 by Christopher Ritchie
AVOID . WORST COMPANY EVER. I use them for sending international parcels . all parcels are lost and not delivered . PM10198662 & PM10279968 and PM10260875 . They do not have any efficient customer service or someone to talk or email !! they sent me claim form for lost parcels and after completing it and sending it back with the item value and proof of non delivery , they replied back after 5 weeks saying we can not process your claim as it was submitted late !!!! although , they keep asking me to wait and allow few days pr the parcels to be delivered !!!! No tracking , no concern . they ruined our business image and they do not care . Going to file a formal complaint against them . in addition , their business credit scoring is very bad .
16/03/22 by M Marcus
I posted this parcel on 4th of March paying for 6-8 days delivery. Today is 16th of March and my parcel is not delivered yet. So far Parcel Monkey been spot on and delivered as they committed but the last commitment has not delivered according to what been promised.
16/03/22 by Louise Mokhof
Always reliable. My default mail facility
16/03/22 by martin petch
The UK service is ecellent but there are always delays at the New Zealand end. It is extremely annoying when paying for a 5 day delivery that it is always longer.My parcel was cllected on the 4th March and eventually arrived on the 14th at its destination.
16/03/22 by Mrs Smith
Great value and excellent service from start to finish...
16/03/22 by TC
Parcel picked up Monday the 8th for 3 day international delivery, as of the 16th eight days, later still has not left the UK. Appalling service, will never use this company again.
16/03/22 by Customer
Parcel monkey arrived, picked up my parcel and delivered it on time,the guy that picked it was helpfull and pleasant highly recommend them
16/03/22 by Isobel
Excellent service, clear instructions, collected on time & delivered promptly.
Will definitely use again.
15/03/22 by Dawn
Very cheap to send a parcel was recommended by my son and will definitely use again.
15/03/22 by pearl harveyball
Efficient and easy to use with great record keeping for invoices and recall on deliveries
15/03/22 by customer
Efficient and easy to use with great recall for invoices
15/03/22 by customer
Pretty easy to use really happy with the service. Could do with the courier being able to take label for when they collect the consignment
15/03/22 by Mr Jason Noblet
Fab service quick and simple to use .
15/03/22 by Lisa Bourke
Fosse Way Honey parcel booked on ParcelForce using ParcelMonkey which was great value. Parcel was collected from the local post office and delivered within 48hours.
All good and safe, thanks ParcelForce and ParcelMonkey
15/03/22 by CHRIS ATKINS
Parcel monkey is fantastic , unfortunately I was unable to book a return of my suitcase as you only book 1 week in advance. That is my only problem otherwise great company.
15/03/22 by Margaret Tulloch
Affordable, reliable and the parcel got to Italy and my sister without issue. Will use them again.
15/03/22 by Britt
Fast and easy delivery experience. Very smooth transition from pickup to drop. Tracking and communication was amazing. No hassles at all ! 4 star due to high prices and lack of discounts for repeat customers.
15/03/22 by Roshan Joseph
I use parcel monkey quite often, they do the job for me, they did loose a parcel once via parcel force but paid up as parcel insured. Will use again.
15/03/22 by Alison Garbett
Excellent service! A friendly guy came to collect the parcel; I was then able to keep track of the parcel and arrived safely and on time at the destination. I will use this service again.
15/03/22 by Vale
Sent heavy parcel to Italy. Very easy to fill in forms online and make payment, dropped it in to local post office, emailed copies of paperwork to the recipient and all went swimmingly!
15/03/22 by A C
Slick and professional service
15/03/22 by Customer
Prompt, friendly collection service. Delivered in a timely manner and it was fully tracked.
15/03/22 by Stuart
Excellent service
15/03/22 by Steven frame
We put in the weight and dimensions for the parcel we wished to send and took it to the post office. All efficient and the post office accepted it. A week later we got an email to say Parcel Monkey had charged us an additional £52 for the parcel ( original quote £20 ) Do not use them as their quote calculator is obviously wrong and you think you have paid a fair delivery price only to be stung a week later!!!
15/03/22 by Customer
AVOID THS COMPANY. Absolute rubbish. I paid for an express delivery. They didnt collect the parcel for more than 10 days. The customer service is horrific. Save yourself any hassle just pay a couple quid more and send with the post office or DPD.
15/03/22 by Elliott Evans
Not a great experience sending my parcel with them. Let me explain. I sent a parcel to a customer. It was refused by the recipient. I have no idea why, but all this took 11 days from sending before the item was marked return to sender. Was it returned to me in Glasgow? Parcelforce was instructed to return the parcel to Parcel Monkey HQ, who then issued a note saying it could be collected from Southampton PM HQ. Luckily I was passing (400 miles away) and took the collection option. But, suddenly that option is no longer available as the Collection Unit is closed and has now moved (although my parcel was delivered there three days previous). But can be returned of course if I pay a £5 surcharge on top of whatever return postage Parcel Moneky see fit. Could I leave a five-star review based on this info, no I cannot.
15/03/22 by Mark
Quick, efficient and well priced
15/03/22 by Sally Dawes
All worked very smoothly and parcel delivered safely and on schedule.
15/03/22 by Paul
Excellent service and so easy. Good value
15/03/22 by Les
Easy and convenient!
14/03/22 by Customer
Fast and safe delivery.
14/03/22 by Gyongykata
Brilliant service and the price was great. I would definitely use Parcel Monkey in the future . Thanks
14/03/22 by Gill Dunn
Good price great service
14/03/22 by Customer Sean
Brilliant service. Parcel collected and received on time and economic.
14/03/22 by Vanessa Rich
Good & reliable service.
At reasonable fee
14/03/22 by Gurdeep
AVOID AVOID AVOID Very bad service, I have asked to pay £38.95, which is the same amount I paid for this service, to return my order which I have requested to cancel and return due to the delay of Courier. Im going to report that to the ombudsman association if you dont response professionally and return my parcel.
14/03/22 by Feras Alkaseem
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
