We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,614 reviews.
Great. But far too expensive.
25/03/22 by Alice Tabberer
Excellent,careful service
25/03/22 by Customerbryan braban
I found the website easy to use and the prices reasonable. Tracking was updated and the parcel delivered in a timely manner.
25/03/22 by Customer
Picked up arrived on time good price
25/03/22 by Andrew Ruby
Very pleased excllent service
24/03/22 by Customer
Collected and delivered on time with no damage. Price good.
24/03/22 by Roy
Great and friendly service
24/03/22 by Saman Jaff
Parcelforce took 2 days to collect the 2 parcels.
24/03/22 by Customer
On time collection, fully kept aware of parcels journey and delivered on promised time. Will use Parcel Monkey again.
24/03/22 by Ashford
Fab app. Everything went well. So easy
24/03/22 by P Barlow
Postage made easy
24/03/22 by Dominic Mackinnon
Super easy and straight forward.
For the £2 extra for insurance, its well worth every penny.
Your service really saves.
Will definitely introduce others or use a 3rd time.
24/03/22 by Carlos.
The only issue was there was no pick up time so just had to wait in until collected. Other than that 1st class service.
24/03/22 by Mr Neil Macrae
Parcel delivered safely. Thank you
24/03/22 by Sue M
Booked on Sunday with Parcel Force, picked up as promised on Monday, delivered on Tuesday afternoon. Quick, efficient and trouble free. We were able to track the movement of the parcel throughout. Superb!
24/03/22 by Mike Ellis
Parcel arrived late after I paid extra and as it was late I incurred other costs will never use again
24/03/22 by dean hunter
Great service thank you
24/03/22 by Simona Oltean
Good service
Prompt arrival and delivery
I would recommend it
24/03/22 by Rose
Fast, cheap and great ???? service
23/03/22 by Emad Abualzulof
Great price and excellent collection and delivery of a guitar - arrived safely and in perfect condition
23/03/22 by David
I am a senior citizen not great with technology but i found the experience very good my only concern (not sure of size ) but printing the labels I was not sure where to put them and proceeded to the post office armed with glue cello tape sticky tape and scissors but it was all ok and the parcel was delivered promptly next day. Well done
23/03/22 by Carmel Bradley
My parcel didn’t arrived to the address and they didn’t let us know where to go collect the parcel
23/03/22 by Yosra Zaghdoudi
Collection and delivery were excellent at a great price.
23/03/22 by Ruth S
Easy to use website, good range of potential couriers to choose from and different delivery options, with their prices clearly set out. Useful advice on best packaging techniques.
23/03/22 by Richard
Amazing service very reassuring from start to finish .
23/03/22 by Michelle Lewis
Ive been using Parcel Monkey for several years. They have never let me down. Highly recommend.
23/03/22 by Customer
Parcel Monkey? I have been using them for several years. My parcels have always arrived on time. The courier has always arrived on time to pick my parcel up from my home. The price is very competitive with other companies. I have family in France and Australia, and they have always received their parcels safely and on time.
23/03/22 by Tricia G
An excellent, cost effective, reliable service as always.
23/03/22 by Steve E.
Ease of booking, yes, I cannot fault that. That unfortunately is where the good experience ended. I paid for ParcelForce Express 24 delivery, at a premium I might add. The item arrived a DAY late, at a penalty to me. When I contacted the support service I was told I am not eligible to claim as in the terms it states that delivery is not guaranteed (I’m paraphrasing here but in technical corporate language it essentially says if I don’t get the service I pay for tough ****). I know for a fact having spoken to ParcelForce I could have claimed for a refund for late delivery but as I used (foolishly) a shipping broker I have been screwed out of that. What a joke! If the item you are sending isn’t time sensitive you probably won’t have this issue, but if you are in a hurry to get something out, go direct! The cost will probably be the same. Lesson learned.
23/03/22 by Ann Onymous
Everything was easy. My parcel arrived on time and was cheaper than if booked direct
23/03/22 by Dominic
It is wonderful to send my luggage to where I am staying as it is family. I dont have to worry if I can manage it. My luggage was picked up early morning and waiting for me when I arrived. It was also picked up early, as yet it hasnt been delivered but I am not at all worried that it wont come? My family also think it is a great way to send luggage and were very surprised how cheap it was.
23/03/22 by Margaret Tulloch
Extremely good delivery service comparison website. Has more options than some of actual specific websites.
23/03/22 by BC
Thank you for your delivery of a Sarah Bell Canvas safe and sound..
Nigel
Chapel Street Gallery Penzance
23/03/22 by Nigel Bell
Website is very difficult to use. Far too complicated - not user friendly like the opposition
23/03/22 by Paul Fitzpatrick
First time I’ve used and I found it an excellent service
23/03/22 by Mr Stephen Brooks
Good selection of services. Not necessarily the cheapest but certainly very happy with service provided.
23/03/22 by Simon
Cheaper than other sites. Quick and easy service. Will definitely use again , highly recommended
23/03/22 by DEBBIE SMITH
I didnt need my underlay and chose parcel monkey to come to my address and deliver it to the company I bought it from.it was picked up and delivered with no problem from my end.i received my refund 3 days later..great job done.
22/03/22 by Customer.G wood.
lovely service not any problems will use again
22/03/22 by Customer
Parcel Monkey it’s cheap……. and that’s the only good thing about it. Courier does not come to collect items on multiple occasions, and Parcel Monkeys response ‘they are not guaranteed to come on the day requested’ I do love their ‘customer services’ with their generic copy and pasted response to none collection. You get what you pay for and with ParcelMonkey you get very little
22/03/22 by Marcus Aurelius
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