We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
My parcel has not yet been received. The receiver checked the ParcelForce website to track the delivery only to find out that he is expected to collect the parcel from an unknown depot and that he was supposedly informed of this. He was not.
06/02/22 by Customer
Paid for an insured 24hr service, sent on time 1st issue is - checking the PM terms the item sent wont be covered, they ask you what it is and then sell you cover they wont ever honour. 2nd issue is - paid for 24hr, not delivered. I asked PM and was told Id dropped it off late. Not true at all. Seems they just lie to get you to go away. I pulled them on this and they said "oh sorry, come back tomorrow and well look into it". It was delivered 24hr late and when I requested the compensation id be offered had I booked with PF they declined saying its not guaranteed (it is according to PF) save yourself the stress and money and book it directly - the few pounds you might save are insignificant compared to the hassle.
06/02/22 by J Koshy
Very good and reliable
06/02/22 by ELIDON SHAQIRI
Very good easy process
06/02/22 by Mr Houghton
I was sent an additional charge of £52 which is about 3 times over the initial payment for adding in the wrong weight. In the final invoice sent to me, the actual weight is lower than the estimated weight. On discussing with the service executive through chat, I was told that I would hear from them in 24 to 48 hours, I am yet to get a response from them. I was not informed about the excess charge while the parcel was with the carrier.
06/02/22 by Desmond Miranda
Excellent site fast reliable and cheap perfect.
06/02/22 by Louise
This is an ace service. Would highly recommend ????
05/02/22 by Warren
No issues with booking delivery and overall service
05/02/22 by Customer
Trustworthy
05/02/22 by Customer
Delivered on time was able to track and signed for
05/02/22 by Julie
Excellent and easy to use with good options!
05/02/22 by Deepblue596
Arrived to the destination in good condition and reasonable time. Thanks
05/02/22 by Tracey hamilton
Brilliant fast cheap service
05/02/22 by Customer
Brilliant fast cheap service
05/02/22 by Customer
Easy website for fast comparisons
05/02/22 by Norm
Always reliable and the go to option for my bigger parcels
05/02/22 by Kay Kh
Excellent service, will definitely use again.
05/02/22 by helen worthington
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05/02/22 by Jackie Jones
Quick and easy, very reasonable pricing
04/02/22 by Marc Harrison
Easy to find right parcel company
Very easy to deal with .
Will use again
04/02/22 by Customer
quick and efficient service
04/02/22 by Customer
The site is easy to use, making booking the courier easy.
04/02/22 by Customer
item arrived damage and no concern or suuport from parcel monkey
04/02/22 by Adam
Never let me down. Always good value. Booking via iPhone can be a bit hit and miss but generally straightforward to use. I keep coming back.
04/02/22 by Charles
Very easy to use
04/02/22 by Jack
Item picked up on time and returned with no problems
04/02/22 by gillian
When I need to send a Parcel I always use Parcel Monkey. Very easy and top notch service everytime. Highly Recommend.
04/02/22 by Jeff
Great service with quality updates and tracking at a good price compared to others. Only minor issue was the package was torn on delivery and slightly damaged. Would still use again.
04/02/22 by C Hallam
Great service as always.
04/02/22 by Zelda
Searched out three quotes from three different sites. ParcelMonkey were the only ones that did not feel like they were extorting me for the extra for cost for insurance. Still dont think I should have to pay extra to protect my goods from clumsy delivery men but the other sites were applying rip off rates. Oh, and the item arrived on time and in the condition that it left me, so well done PM!
04/02/22 by Mrs Mitchell
System worked well & easy to use. Paying easy with Paypal & label printing went well. All I had to do was take it to the drop off point. Thank you & parcel arrived safely, so thanks again.
04/02/22 by Patrick
Terrible service. They bashed my parcel and wouldnt take any responsibility as they said that I had not paid extra for the insurance. Surely they should have some responsibility as they didnt fulfill the contract?
04/02/22 by Shona
AVOID THESE SHARKS!! I thought this was a good service but I have just had a further charge of £45 taken from my account without any further explanation. AVOID!! Sharks!! No correspondence to explain or allow me the chance to challenge it.
04/02/22 by Bella Leesons
easy to use site, excellent price options, trustworthy service
04/02/22 by Amy
The item was collected and delivered as per scheduled. The staff collecting the parcel is also very friendly.
03/02/22 by Customer
Brilliant . Great price compared to others sites . Was easy to use tracking information. Will use again . No problems.
03/02/22 by Tricky
very good service .
03/02/22 by Yusuf Sidat
Always helpful. Prompt service and good customer service. Trustworthy.
03/02/22 by Customer
excellent low cost service. Had to cancel to correct something and their advisor helped me resubmit and obtain a refund very quickly.
03/02/22 by Ian Robinson
I ordered a parcel to go to China and they provided the International paperwork then when it got to China it was held and stated as wrong paperwork.This took from 8th October until January and I had to demand the return of the item so would never use them again.
03/02/22 by brsvs
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