We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Worked well, and website easy to use, I have used Parcelforce and UPS via Parcel Monkey, same service just cheaper ! Whats not to like ...
17/02/22 by Mike Watson
Absolutely awful company to deal with. Communications is dreadful they fail to let you know when your delivery won’t be collected. Every time you contact them you are told to just print off a label and the parcel will be picked up the following day between the hours of 8 am and 6 pm this happened for three days running. When they eventually decided to collect the parcel the parcel got lost and now they are refusing to refund the money for the parcel or the money I have paid for the parcel to be delivered??? Courier have confirmed they will refund the money to Parcel Monkey as they lost the parcel but parcel monkey won’t refund me. Avoid this company at all cost!
17/02/22 by Emma Wightman
Good service and easy to book on their website.
17/02/22 by customer
Purchased DPD delivery through Parcel Monkey, dropped off my item at the DPD pick up shop at 9am Monday 7th Feb the Item then didnt even get collected by DPD until 12:30 Thursday 10th Feb. The item was receiving a scan each morning at the pick up shop, just not going anywhere.
17/02/22 by Dan W
Do not use this service, its communication and tracking is diabolical, look elsewhere for a proper service.
17/02/22 by tyre shodder
I paid for 48 hour express delivery and now , 1 week on, it still hasn’t been delivered !
17/02/22 by manny mifsud
The service was okay. Two issues Ive found: 1. It took around 15 days to reach from UK to Netherlands. 2. Customs charges need to be paid additionally by the customers which is not mentioned at the time of ordering.
17/02/22 by Rezwan Hasan Antik
I have used this service a few times now, and found it to be easy and straightforward will definitely use again
17/02/22 by Customer
Efficient and quick
17/02/22 by luca
Parcel picked up in timely manner, man was polite and professional
Hope if weather ok the parcel will arrive safe at destination tomorrow
17/02/22 by Mr Trevor Harwood
Really clear and easy to use online service with plenty of affordable options.
17/02/22 by Julie Emerton
Booked a parcel under the 48 hours express service. Which actually took 6 days. Contacted parcelmonkey to complain and they simply told me tough- it’s not guaranteed. Terrible service .
17/02/22 by Laura Hardman
I selected Parcel force (express) to collect a package and deliver to destination. Service was great! Collection man was friendly, I tracked the service until it got delivered. I’m a very happy customer ????????
17/02/22 by Cilla
Great value, good options and easy to book
17/02/22 by stuart fearns
Overall good, but my barcode would not scan and the person who picked up my parcel was reluctant to help. Only on my insistence he put the details in manually. Keeping my fingers crossed that my parcel arrives at its destination.
17/02/22 by Karin
Excellent service. Easy to use and very prompt delivery. Thank you
17/02/22 by Melanie Watson
Tried to correct a problem. Totally useless abandoned Lost my money
17/02/22 by Customer
I am very happy with the service.
17/02/22 by CustomerMrs N D Breeze
Excellent service ????
17/02/22 by Junior Red
Absolutely first class operaton in every respect. hassle free.great times-price..
delivered next day as promised.
keep up the good work..well done.
shall need you again -very soon.
many thanks--regards--Garreth
17/02/22 by garreth moreton
Fantastic service
16/02/22 by Mr.Ahmed
I have only used Parcel Monkey twice and both times to the same person. It does exactly what it says on the tin. As long as they dont change anything to make things complicated, Parcel Monkey will do very well.
16/02/22 by Beverley Laughlin
Great service! I had a heavy parcel and they offered me an amazing price. The delivery was very quick.
16/02/22 by Ivelina Peters
Quick and easy way to get your parcels shifted. Reasonable charges and always on time.
16/02/22 by Customer
Process was great, easy and clear. However when UPS arrived with parcel they would not let me have it without an additional bankers draft of $102. There was no explanation of this fee and the item I was sent was a very light eight small bag I have owned for many years that I left at my mother home in the UK. I paid almost $70 for the shipping and have no idea what the $102 was for or why i had to go o a bank to get a bankers draft before i could receive my parcel. Would have been cheaper/more straight forward to use Royal Mail.
16/02/22 by Customer
Aways competativly priced, collections always timely, deliverys hassle free.
16/02/22 by Dan Short
So easy and good rates, will always use from now on thank you for a great service
16/02/22 by Spencer willmott
if they lose something there is no help what so ever
16/02/22 by Craig
Really pleased with how swiftly this went parcel went to New Zealand. Will definitely use again as each stage was explained by using the link of the email confirmation to track the parcel and my niece received an email to ask permission to leave in a safe place in the event they were not in.
16/02/22 by Mrs B
Always quick and convenient to use. Particularly helpful as i use this for work and often during busy periods. The website is formatted well and easy to follow. Never had any issues and sent multiple parcels over the past few years to various locations around the UK.
16/02/22 by Patrick Simpson
Service was excellent and collected on said time and date.
16/02/22 by Shree sharma
Usual great service, Ive used this service several times now, only had one problem, with a returned parcel, however it was dealt with efficiently & found staff to be friendly and kept me up to date.
Often cheaper to use these guys, than go direct!
Would I recommend Parcel Monkey, of course!
16/02/22 by Simon Fisher
Quick, cheap, efficient. Wake up Royal Mail!
16/02/22 by P Richardson
Great service all round
16/02/22 by Linda Barratt
Easy timely collection. Delivered as expected.
16/02/22 by Bwalya from Leicestershire
Always reliable and easy to use business
15/02/22 by customer
Very efficient and reliable service
15/02/22 by Customer
I had a question and dealt with Jackie (Business Prevention Officer) Instead of assisting my query, she cancelled my order. I wasted about 45 minutes and now have to wait 5 days for a refund. Just as well I have a sense of humour.
15/02/22 by Nik Speakman
Great service. Thanks
15/02/22 by martyn
I paid for next day delivery, 3 attempts and I’m still waiting for collection. Pretty unhappy. Until recently I was happy with this service but something has changed and it’s not reliable any more.
15/02/22 by Jo Storie Knits ( customer)
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