We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
Easy to book a delivery online. Competitive prices and after drop off, it was delivered the following day.
Will use again.
07/03/22 by Jackie
Easy to use and used a good courier company (DHL) I may have been able to save a couple of £s looking direct but it was very convenient.
07/03/22 by Mr Simon Foster
Excellent service
07/03/22 by Joanne Parrett
I left my parcels (2) at a DPD pickup point and they were delivered in Portsmouth approximately 10.00am the following morning. Fantastic.
The tracking provides regular updates including driver details, the number of deliveries prior to my delivery. Im afraid Parcel Force need to up their game to compete!
07/03/22 by Nick Fairs
Paid £23 to get a rolled mattress delivered, then a few days later was charged another £52 for wrong dimensions on item. So a £80 item cost £75 to deliver.
07/03/22 by Mr A Mcmullen
It has become average servuce now... Price is doubled and delivery take much more days...
06/03/22 by Waqas Ashraf
Pick up was slow and didn’t get collect when was meant to but other then that it did what they said
06/03/22 by Ollie Seale
Great transaction. Booked Parcelforce delivery through Parcel Monkey for half the price of what Parcelforce charges. Everything went smoothly, parcel delivered on time. Highly recommended!????
06/03/22 by David Jones
Good Prices, but tracking a little difficult
06/03/22 by Dippy Bitch
Fosse Way Honey and Beeswax Polish dispatched quickly and efficiently. Dropped off parcel at post office, products reached customer the following day via Parcel Force
06/03/22 by CHRIS ATKINS
Booked a collection from my home and then one from someones elses premises all went smoothly and at a low cost really pleased
06/03/22 by keith harvey
Great service
06/03/22 by Mr Schofield
Very poor service,booked for parcel collection,nobody turned up,driver lied abou attempting collection, couldnt find how to re-book so I had to struggle with it to the post office,wont be using again.
06/03/22 by geoffrey whitehouse
Very good service. No problems with parcel being collected and ability to track parcel and see when it was delivered.
06/03/22 by Mr Leonard Kirk
5 Tage Lieferung nach Deutschland, alles schnell und reibungslos geklappt. Dankeschön, immer wieder gerne.
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06/03/22 by John
Very good service
06/03/22 by Kenneth Peterson
efficient and a nice chap
06/03/22 by davina higginson
Efficient, easy to use
06/03/22 by ab
This company delivered a 6kg parcel from me. They then were told by Courier that the parcel was reweighed and weighed 77kg. So they stole an additional £310 from my account to cover cost. Turns out the 77kg was a typo.. should’ve said 7.1 kg. Now I’m still waiting for MY money to be refunded. Absolutely disgusting
06/03/22 by Andie
great reliable service. recommended
06/03/22 by MR G
Excellent service,
06/03/22 by Customer
Perfect service, thank you, latexandlovers.co.uk
06/03/22 by Customer
Really good service. Very polite and likeable bloke who picked up our parcel and no trouble at all getting it to its destination.
06/03/22 by Kerry
Did exactly what was promised, no fuss, perfect
06/03/22 by David Webster
Absolutely rubbish....They are cheats They took the money and Courier never came to pick it up. They did not refund the money either. It is very hard to get hold of them. It is a fake company
06/03/22 by G Mukherjee
It was my first time of using and all I can say that is was the best decision ever. It was very easy to get a qoute and fill it in , it took only few minutes and it was cheap to . I was impressed how quick delivery was and the delivery man was very polite and kind and even put my big parcel into the house. Highly recommended and thats way I gave them 5 start because it deserves.
05/03/22 by Toma Poskute
Parcel sent monday on sat till says at hub not delivered. No explanation as to why very very disappointed I would not recommend this service this parcel appears lost and is very important.
05/03/22 by Customer
Previously a really good service that I had used multiple times and recommended to all my friends. On this occasion my 24hr service was delayed. I used the 24hr service as I needed the item by this weekend. Not only that the but the delivery address was to my parent’s address in the Lake District so I had to drive home empty handed to Leeds and now that the item has been successfully delivered, I’ve got to retrieve it from the Lake District. The service was a 24hr DPD service who were very friendly and apologetic on the phone and advised me to contact Parcelmonkey for a refund. Of course Parcekmonkey won’t do a thing to rectify the situation
05/03/22 by LV Properties
Excellent service, and good prices.
05/03/22 by Christopher
International parcel arrived safely and was reasonably price. However several weeks after delivery, Parcel Monkey notified me that they were adding a surcharge of 20% onto my package for "inaccurate dimensions and/or weight" without providing any further details or evidence of the alleged discrepancy. I weighed and measured this parcel on multiple occasions and am confident that the details were entered correctly. This charge was taken automatically from my account, there is no customer service number and the online chat is not staffed. Wont refund without evidence from me that it was the correct dimensions and weight, whilst refusing to provide evidence of what the dimensions/ weight apparently were. Suggest photographing measurements and weight before sending or using Parcel Monkey as a comparison site and going to the delivery provider directly.
05/03/22 by Mike
Courier never turned up and had to sort direct with the courier. They also need to give you a more specific time frame as we waited in all day, only to discover they weren’t going to turn up.
05/03/22 by Harriet Brown
My 48 hour delivery turned into 120 hours totally missing the very important birthday celebrations. Not impressed ????
05/03/22 by tracy
very good site to use and the cost are very low to others and the site is easy to use
04/03/22 by Geraint Pynn
Did what they said
04/03/22 by Mr Antony Ferguson
Parcel delivered well within timeframe even given present difficulties with Covid.
04/03/22 by Mrs Jill Goodey
Easy to book and pay for parcel service. Very good again delivered . Very good service
04/03/22 by Louielou
Good delivery. No probs
04/03/22 by gayle
Very quick and easy to use.
04/03/22 by keith pearce
Your practice of leaving the VAT element till the last page has left me out of pocket. When quoting prices, please list VAT inclusive rate as well the excluded rate. Very misleading.
04/03/22 by Karl Lawrence
How do I warn potential customers **NEVER** to use this company? They lie to you, they dont refund, you can never get a straight answer, they dont even have a phone line! Do yourself a favour and go directly with a carrier- never use this company. Parcel Monkey- when you read this, look up the 2 week long (unresolved) chat transcript for the next day order PM10324819 and tell the people reading this review if it is acceptable customer service.
04/03/22 by Will
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