We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Quick and easy to use.
14/02/22 by Customer
Great service, easy to use website, will definitely use again.
14/02/22 by Customer
The baseline would be package arrive. Payment taken and order complete. As payment was taken, then an additional payment taken, and the package was not delivered. I cant really rate the service as being in any way complete, or good.
14/02/22 by James G
Good pricing, easy to use website, job done
14/02/22 by Neil Kristiansen
pick up of parcel was quick and efficient
14/02/22 by SomeBody
Web site easy to navigate, plenty of choice of delivery firms at a reasonable price - Parcelforce much cheaper than going to Post Office. Item delivered next day as expected. Great service overall.
14/02/22 by Alan H
An excellent service, easy to use and delivered on time.
14/02/22 by Martyn Thomas
Great way to get great value
14/02/22 by Steven
always use parcel monkey to ship parcels and have never had any issue with them, I tell everyone to use them.
14/02/22 by B Mack
Fast shipping
14/02/22 by Dimiti
dont use this company all my stuff arrived destroyed i am fighting to receive a refund
14/02/22 by Massimo Costa
I had not use this service before but I was very impressed by how quick they came and picked up my parcel. I would use them again & I would recommend them to friends and family
14/02/22 by Anna Hirst
Parcel Monkey is efficient; you need to be aware of the uninsurable restrictions on certain items, but once you have an account the process is straightforward. ParcelForce is also a lot more more reliable than some of the cut-price couriers.
14/02/22 by Mike M
the parcel did not arrive and the tracking number does not work E bay seller will not refund
14/02/22 by Customer
Very easy to use, will definitely use again.
14/02/22 by Customer
I had to return 2 items, one a large radiator, the service via Parcel Monkey was very easy and speedy, at a good price. Thank you.
14/02/22 by Amanda
Easy website and helpful export docs. No issues and parcel arrived safely
14/02/22 by customer
Thank you. All good as expected and on time.
14/02/22 by Customer
Good service, reasonable prices and fairly straightforward booking system. Not had any issues so far. I personally tend not to go with the absolute cheapest service though - you get what you pay for (learnt the hard way). I ship ceramics so I dont qualify for compensation so end up using lots of packaging to ensure everything arrives in one piece.
14/02/22 by Mr Deiniol Williams
Excellent a fragile parcel was safely snd carefully delivered
14/02/22 by michele jones
I have used parcel monkey on a number of occasions and found their service faultless and will be using them again in the future.
The web site is simple and quick to use with the best prices on any delivery’s.
14/02/22 by customer
Always Brilliant!
14/02/22 by CORC
no customer service wrong information and no care for parcels i have used this service regulaly and generally ok but when it goes wrong there is no contact or help to sort
14/02/22 by Customer
Cheapest quote to return a large parcel. Easy to follow instructions and link to print label. Returned to local post office and parcel arrived in time scale I paid for. Will use again.
14/02/22 by Elaine
Helped me find best price for message item.
14/02/22 by J ROPER
One stop shop! All there, you chose, so much better than going to each site for prices
14/02/22 by Mr Cumming
Reliable timing - ordered a motorbike but was given a van. However nice driver and all arrived on time on a 3hr trip from London up to Birmingham.
14/02/22 by Drew
Cant fault process arranged to get a quote on sending a lithium battery return to Amazon as the post office will not accept or post lithium batteries.Went to Google searched for courier parcel monkey site come up put details in of weight size of box contents chose DHL item was collected next day and delivered within 18 hours from England to Scotland tracked and signed for happy days
14/02/22 by Mickymcd
Excellent service. The whole process was easy.
13/02/22 by Tim
Great value for heavier parcels
13/02/22 by David Coates
Shocking service, dropped off at service point 11 days ago still not arrived. Took 4 days to be collected on a 24 hour service. Absolutely useless.
13/02/22 by Customer
Easy to use, efficient and good service, much cheaper than other services, will use again
13/02/22 by Doranne
Ive used Parcel Monkey several times to book large and/or heavy parcels via the Parcel Force network, and it has always been a bit cheaper than going direct. Thankfully all my parcels have arrived safely. Will continue to use.
13/02/22 by Jeremy
It didn’t arrive next day, which I paid for :(
13/02/22 by Amanda
Fast and efficient service as always!
13/02/22 by Pauline Halstead
Straight forward - highly recommended. Thanks
13/02/22 by Syed
Excellent service, item got to me international destination without any trouble.
13/02/22 by Kais Hussain
Great way to send parcels. Easy steps to follow to fill in parcel details. Printed off address label and took to Post Office, arrived next day. Will definitely use this service again!!
13/02/22 by Mrs Canning
quick reliable service
13/02/22 by Celia Temple
From going on there web site easy to put in details of you parcel price very reasonable. Saves walking to the post office picked up to your door great .
13/02/22 by Gregory loughlin
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