We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,617 reviews.
Collected as requested and delivered promptly
13/02/22 by Carol Palmer
Brilliant service, from pick up to delivery, with your drop down menu and listed couriers its very easy to pick what you want,I highly recommend Parcel Monkey UK
13/02/22 by Mrs. Baillie
Highly efficient service!
13/02/22 by Richard
It was efficient and time saving. As well as easy to use
13/02/22 by Anon
Good variety of choices to ship a package. Package was collected as expected and delivered within the agreed timescales seamlessly. Perfect service.
13/02/22 by RobUK
Easy to compare the services and prices. So far all of the shipments i made through Parcel Monkey reached in time with no problem at the recipients end. Happy to use again.
12/02/22 by Yas
This is the 3rd time that I used parcel monkey and I’m so happy about the service, ver reliable service. Thanks
12/02/22 by Louise Mokhof
Booked a very heavy parcel for delivery-parcel monkey quoted a fantastic price with easy to follow bookings order and print out labels. Will definitely use again!
12/02/22 by CAROLINE BENN
Posted a parcel for a decent price then had a charge of over £50 taken from my card days later- reason being over size, however I added that my parcel was heavier than it actually was at the time time of booking!!! I can’t reclaim the money as I didn’t take pictures of the parcel with my label on it and also pictures of the measurements- who on earth takes pictures of a parcel their sending with measurements! Won’t be using this site again , I will stick to my usual more reliable parcel site.
12/02/22 by Gareth
Very simple to organise. Collection was on time and very straightforward. Delivery was on time. Will definitely use again.
12/02/22 by Cathy
Charged a ‘final’ charge on my parcel. I measure and weigh them again. They come back and say ‘oh! We’ve laser measured’ Oh hang on while I pull my laser measurer out!
12/02/22 by Customer
Parcel Monkey gives you a good Choice of carriers for your postage needs.
I always use parcel force through parcel monkey excellent service.
12/02/22 by Diane Irwin
Ill never use parcelmonkey again after the service I received! My item wasnt even delivered and then it cost me more to have the parcel returned than the original postage cost! Ive spent nearly £30 and Ive still got the item and Ill have to pay again to send it! Zak in customer services needs to learn how to actually provide customer service, he was the most unhelpful person Ive ever dealt with! I wouldnt recommend using this company at all! Ill be sticking with Royal Mail from now on!
12/02/22 by Mark Huyton
Faster than I thought, and cheaper than any other options.
12/02/22 by Hilary Kirton
I had an international parcel returned by Royal Mail but Parcel Monkey got it delivered really quickly
12/02/22 by Amber
I measure the size of the tent bag i add extra size to comply with a box I used my digital scales for exact weight The price was £25 the package was picked and delivered yet you took a further £52 out of my account without consulting me to say the size and weight was wrong
12/02/22 by Paul
Great, fast international delivery!
12/02/22 by rachel
Parcel Monkey is a great tool. I generally use dpd and service is spot on
12/02/22 by Customer
All went very smoothly!
12/02/22 by david
Parcel was collected on the 31st January 2022 for next day delivery to Amazon, it is the 12 Feb 2022 today and parcel monkey are closed for the weekend. They have lost my parcel, I had to explain twice what my parcel looked like, all I keep on hearing is that the courier is looking for the lost parcel. Its my first time using Parcel Monkey and the service I have received is Awful, POOR CUSTOMER SERVICE Parcel Monkey you should have resolved this by now by reimbursing me for the lost parcel & costs.
12/02/22 by Danny Singh
a good alternative to going striaght to hermes , all worked out ok thank you
12/02/22 by david evans
Great price, great service!
12/02/22 by Daryl Melia
Easy to use website and hassle free service.
12/02/22 by Michael Dunkley
Parcel arrived in very poor condition, emailed Parcel Monkey but not received any reply.
12/02/22 by MR PETER STOTT
Super easy process from booking to drop of
12/02/22 by Patrizia
This is safest hands for parcel and biggest 2 advantages are - Cost and timings are very reasonable, god bless the team.
12/02/22 by Sunil Modi
Parcel arrived with customer next day. Very happy as was estimated up to 5days for shipping.
12/02/22 by Danielle
So easy to use! I had a large parcel to send and not sure where to start. Parcel Monkey was recommended by a seller I used on Etsy. It was straight forward, a good price and the goods shipped as expected.
12/02/22 by Clare
The parcel that was sent to Spain hasnt reached its destination this time round. Apparently its stuck in Madrid and they wont release it.
12/02/22 by Customer
great service
12/02/22 by Customer
Great pricing easy transaction.
12/02/22 by Mick
Good experience really. Not issues, good price, what more..
12/02/22 by Tony Mehmed
Excellent service thank you !
11/02/22 by Customer
Great service, use parcel monkey regularly.
11/02/22 by Customer
Excellent. Very good service..
11/02/22 by Andy Brotherton
Collected when stated, bit pricey but was easy to follow instructions. Would be more useful to be able to track the collection time or at least had maybe an hours slot for collection but I guess that’s done to the parcel service picked not directly parcel monkey itself.
11/02/22 by MANDI MARTIN
Easy to use service with on time delivery
11/02/22 by Customer
Fantastic! Easy to book and really compatible prices
11/02/22 by Maria LYSANDROU
Not received goods, received paper work in Spain 1 week after it was supposed to arrive asking me to go through all the documentation again. No support and extra charges made to card.
11/02/22 by Gemma Ford
I was charged twice for a single parcel the parcel was then claimed to be over 3 times its actual weight. Making a parcel charge in excess of £127. They have no phonelines. After 3 months of writing and sending proof of the weight in witnessed photographs initiated County court proceedings and at the recommendation of the court I took their offer to pay back the original £48 overcharge. Court action is the only reason I got paid out . DO NOT USE THUIS DREADFUL COMPANY
11/02/22 by michael o'connor
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