We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,621 reviews.
Easy to use service with on time delivery
11/02/22 by Customer
Fantastic! Easy to book and really compatible prices
11/02/22 by Maria LYSANDROU
Not received goods, received paper work in Spain 1 week after it was supposed to arrive asking me to go through all the documentation again. No support and extra charges made to card.
11/02/22 by Gemma Ford
I was charged twice for a single parcel the parcel was then claimed to be over 3 times its actual weight. Making a parcel charge in excess of £127. They have no phonelines. After 3 months of writing and sending proof of the weight in witnessed photographs initiated County court proceedings and at the recommendation of the court I took their offer to pay back the original £48 overcharge. Court action is the only reason I got paid out . DO NOT USE THUIS DREADFUL COMPANY
11/02/22 by michael o'connor
Claimed my parcel was 18kg overweight and charged me £80 on top of a already £100 service. Complete con as I weighed it myself at 15kg. Will never use parcel monkey again.
11/02/22 by Customer
Very competitive pricing and easy to use.
11/02/22 by Jim Crowley
easy to use website and a good price.
11/02/22 by Mr Andrew Birtles
TERRIBLE EXPERIENCE with Parcel Monkey. Measured and Weighed my parcel accurately on postal scales. Booked and paid the £26 to send my very small parcel, overseas. A week later I received an email stating an additional £66 had been taken out of my bank account, this was without my consent. Parcel Monkey stated my 700 GRAM, large letter parcel, in fact weighed 7KG. Any human being could quite easily work out, that this is nigh impossible for a parcel of that size to weigh 7KG. Unless my 12cm(W) x 17cm(L) x 2cm(H) (A6) parcel was filled entirely with a heavy slab of metal. Instead the contents was bubble wrap and a Cake Topper! Parcel Monkey said I needed picture evidence, of my parcel on the scales, which I obviously did not have, as I never thought I would ever need to prove the weight of such a small, lightweight parcel! The pictures I did have, of the opened parcel, label included, that was kindly sent by the recipient, was said to be not good enough. I will never use Parcel Monkey again, there are far superior companies available. I send parcels UK and overseas, for business every single day and have never been so disappointed with a service or charged so wrongly and highly.
11/02/22 by Sarah Accomando
Parcel monkey is not trust worthy. They capture business showing competitive rates. But they send you overage charges many days later and charge it on your card. We had 2 instances like this and the reason they mentioned was a LIE. They said we had booked for 1kg parcel and our parcel was 1.1kg in one case and 1.4kg in another case. But our parcel in reality a lighter one as we had weighed it prior to booking the service, it was only 600gm and 700gm in these cases. So the extra £4+ that they charged us in each case later was a spam. They have not responded to our request for details and proof from carrier receipt for this. Never trust them!!!
11/02/22 by Customer
Great to use would recommend
11/02/22 by HAMISH EASTON
Vorsicht, systematische Betrugsmasche! Bucht mehrere Wochen nach Ankunft des Pakets noch nachträglich Geld (15 Prozent der Transportkosten) vom Paypal-Konto ab, weil Paket angeblich 50 Gramm (!) zu schwer war und fordert Foto des verpackten Pakets auf einer Waage. Das Paket existiert dann natürlich nicht mehr. Tipps: - Unbedingt die Abo-Vereinbarung bei Paypal sofort löschen! - Paket direkt nach Erhalt auf die Waage legen und fotografieren - Paket mit Maßband fotografieren, um Abmessungen zu dokumentieren.
11/02/22 by O Z
Collected the Parcel and delivered on time.
Great that they could collect from home.
10/02/22 by Customer
My choice for sending parcels. Easy and straightforward to book,tracking provided,Good value for the extra cost of higher insurance when needed. Would Highly Recommend.
10/02/22 by kate
all good
picked up and arrived prompt to the Isle of Islay
10/02/22 by J Ritchie
The only winge I have is that I didnt see the £1000 limit, and spent about 3 days trying to input my order only to have it disappear completely without explanation, at least 5 times. Finally I tried inputting it on MS Edge and that told me about the ceiling. Getting the customs forms printed was another nightmare, but nothing to do with ParcelMonkey. Ive no idea when the customer will receive his parcels, but I hope they will arrive soon.
10/02/22 by seafire
Very Good Service. Good Instructions. Prompt delivery time. Thanks
10/02/22 by MC
Found it to be cheaper direct on the site and I would have been able to have it picked up from my house for less money. Also ordered 24 hour delivery which took 3 days. Buy direct from the courier
10/02/22 by SirMonkeybum
Item arrived safely and in a timely manner. Any query I had was responded to promptly. I will definitely recommend and will use again. Thank you.
10/02/22 by Mrs Marie Madani
I have used this booking service many times
Is always excellent
Easy to book, cheap prices , quick delivery
10/02/22 by Customer
Impressed and would definitely use again.
10/02/22 by Bond
My parcel has not been collected after arranging collection twice!
10/02/22 by Customer
Still havent received parcel. Package is damaged. Over 6 days late
10/02/22 by Customer
A very important parcel as booked with Parcel monkey. It was for my Grandaughter birthday. 4 days notice of the collection date was given. The parcel was not collected and she therefore didnt receive her card or present until 4 days after her birthday. How can they charge for an overnight service then disclaim all responsibility when they do not provide it. Customer service agents were absolutely useless. They just parrot the company line - not our responsibility! Would never recommend or use them again. Strongly urge people to think very carefully before considering them as an agent.
10/02/22 by Andrew Ayres
Quick and easy, and a good price to boot!
10/02/22 by Mr Jonathan Old
Paid for a parcel to be delivered for next day AM. Delivered 5 days later. This is happening for a second time in the last year. Doubt that will use Parcel monkey again!
10/02/22 by Polan
Wow. These people are good; I was in a real jam with a return which never happened (waited in on a promise for over 10 days) and then I was pointed in Parcel Monkey direction and found a carrier. I had to take the item (23kg) to the dispatcher, however that wasn’t terrible as at least I was able to return my item at last.
10/02/22 by Nikki Houghton
Competitive price and service was as described thank you
10/02/22 by Kelly Grant
A very reliable and reassuring service.
10/02/22 by Michelle Lewis
Fabulous as always
10/02/22 by Jane
Best price with insurance included. Picked up on correct days as advertised
09/02/22 by David
Very good as usual . Thanks
09/02/22 by Ray
Excellent service and price
09/02/22 by Charmaine
Excellent prompt reliable service, thank you.
09/02/22 by Geoffrey_Sculthorpe
Very easy to do and first-class service highly recommended
09/02/22 by Mrs jennifer davies
Absolutely disappointed with using Parcel Monkey. No time slot given and Pacelforce did not even turn up to another courier. Unable to speak to anyone in Parcel Monkey customer service no telephone number to call. Really disappointed and feel let down.
09/02/22 by Shamim patel
Ordered from UK to Netherlands on 28th January and today is 9th February, still didn’t receive the parcel. Very disappointed about their service. Can’t even say when I will receive my parcel?
09/02/22 by Rezwan Hasan Antik
Taking additional money from a card is not a good way to attract customers especially when it’s twice the original cost & without hard copy proof so would never ever use the service ever again
09/02/22 by Philip Jarvis
I cant complain but keeping me I formed of progress of the parcel pickup and delivery is very poor. I was advised of the day of pickup but no idea of what time of day that would be and Parcel Force had no information on their Website until after collection. Their website was then updated with collection, onward travel and time of export even though this meant nothing. I was unable to find any information regarding delivery and was only able to find this out from the recipient.
09/02/22 by Nick Fairs
Awesome! Great price and options.
09/02/22 by Andy Markou
Very good and clear
09/02/22 by Len
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