We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
Your service is not great
28/01/22 by Mr M
Delivered as promised
28/01/22 by Bakary Bayo
All good! Turned up on the right day and all delivered safe and sound x
28/01/22 by Jo
No issues, great service!
28/01/22 by Customer
Very easy to book, cheaper than anyone else, will use again
28/01/22 by Beverley Spellman
Well organised - 1 delivery and 1 collection by the same driver - excellent
28/01/22 by MrsJOANLINCOLN
Excellent service
28/01/22 by Customer
this is a great system and I love it
28/01/22 by Mr Peter Matti Rogers
From my booking online to delivery at destination. NI to UK. Less than 24 hours. Top job!
28/01/22 by Robin Green
Easy to use and good selection of companies with competitive prices.
28/01/22 by Customer
My parcel was never collected so am seeking a refund.
28/01/22 by Customer
parcel delivered by parcelforce quickly.and intact
28/01/22 by Lynne Calder
Failed to deliver parcel to Ireland. No explanation, no refund. Avoid,
28/01/22 by beam1189
Everything worked as it should. Item collected and delivered within the schedules offered.
28/01/22 by Tony
Ive been using Parcel Monkey as my go-to parcel broker for a while now to ship my ceramics to customers (via ParcelForce usually). Fairly straight forward to input all the consignments and no problems so far. A good way of getting premium services for a lower cost.
I have heard that when parcels get damaged/lost PM arent great at dealing with the issue, however Ive not had any problems yet...
My top tip is if its breakable/valuable its worth spending time and money packaging the item up as if the parcel is going to be kicked around like a football - plenty of packing material to absorb bumps and drops.
28/01/22 by Mr Deiniol Williams
The driver said the parcel was delivered and signed for by my daughter in law but it was not and My son had to go to collect it in person .why did this happen ? Not what I payed for Inprovement by delivery company needs inprovement .
28/01/22 by Customer
Excellent courier website
Cheap prices, easy to book, quick delivery
28/01/22 by Customer
Used this service three times now, and it’s been a lovely experience in moving goods across the UK in record time and at affordable prices. Highly recommended!
27/01/22 by Aji
Do not use this company. They delivered a parcel clearly marked FRAGILEall over it and it arrived completely smashed. They took no responsibility for the breakage and blamed me for not insuring the parcel. Since when is insurance compulsory !!
27/01/22 by Jon Stewart
All fine when item gets delivered, but when it goes wrong PM has absolutely no interest to sort out any problems, very poor service!!
27/01/22 by Mr D Cooper
Fab quick service!
27/01/22 by Bella Leesons
Simple, cheap and highly recommended
27/01/22 by MA & L Kaufman
Website easy to use and a good price offered.
27/01/22 by Customer
Very helpful in finding me how to return an item to China, along with price comparison across different parcel services. Also printed off labels and customs certificate. This made it very easy for me
27/01/22 by Martin Galvin
All very simple and efficient.
27/01/22 by Paul
All good arrived with recipient and easy to check on the Parcel Monkey website
27/01/22 by Dave
Parcel Monkey via Parcel Force did everything on time as they promised.
Parcel Force collected as scheduled and it arrived in the US 5 days later, good service for the cost.
27/01/22 by ALAN GTX
Ordered, picked up on the island and delivery to the mainland in good time.
27/01/22 by Stripitback Underwear
Ive never used a parcel collection service before. This site was one of the first to hit my search. Its easy to follow. Does comparisons of providers. Provides the right and helpful documents and instructions. Hassle free. Im a happy customer.
27/01/22 by Mr Wayne Thompson
The service offered said 3-5 days. So far tracking says it has gone from Bracknell to Basingstoke to Reading and “Delivered” (but not to The recipient in Australia) by 24th and nothing more has been logged. Where is it? Certainly not with our family member in Australia. Not good enough!
27/01/22 by MikeBracknell
Best best best
27/01/22 by Customer
Ive used this service many times to send to Canada. Usually, parcels arrive within a few days but this time a delay of 2weeks. Not sure where the hold up was. I suspect problems in the UK before transit. Disappointing but fortunately not crucial to timing.
27/01/22 by Pitpetch
First time using them all very simple and easy and cheaper than I would otherwise have paid. Directed me to Parcelforce and will use them again when I next have a larger than usual parcel to send
27/01/22 by keith
Simples! I registered my parcel, left it at the post office that afternoon and my sister received it 1 week later. An excellent service. It as fast, efficent and good value for money. Fully tracked and secure. I will use again and fequently recommend this service.
27/01/22 by Patrick Crosbie
The experience with this company has been very satisfactory. Should I need this type of service again I would not hesitate to use them again
27/01/22 by Alan Jefferies
My parcel was collected (in the UK) within 12 hours of my on-line confirmation and arrived at the NZ destination, as advertised, in 5 working days.
The cost was £70 ish which I think is very good value for sending a parcel to the other side of the world.
27/01/22 by Ian
Great service as usual
27/01/22 by Dan Short
Horrific. Won’t be using the service again. I paid global express (5days) from UK to UAE. My items are sitting in dubai at customs apparently. After three weeks I started to enquire about my parcels. Was informed by parcel monkey that I needed to pay taxes and I have been informed. To which I haven’t I contacted customs who told me to the courier needs to release the packages and send me the tax info. I contacted parcel force they’re telling me to contact parcel monkey. On contacting them I’m told they can’t update me at the moment? Absolutely ridiculous. If you’re aware I need to pay taxes sent me the link or admit my parcels are lost and give me my insurance money!
27/01/22 by Sarah mackinnon
Once again I have had no problems. Will keep using Parcel Monkey!
27/01/22 by Customer
Always good A+
27/01/22 by Wayne smith
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