We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,621 reviews.
Used parcel force via parcel monkey, paid extra for insurance, the parcel arrived at the other end damaged, the recipient sent photographs and have been totally compliant. Three months later no refund, parcel monkey say they are waiting for parcel force, completely unhelpful.
09/02/22 by elizabeth hart
Everything went smoothly and parcel arrived in time!
09/02/22 by Kirsi
Brilliant! No worries at all
09/02/22 by Julie Ann
Used to be good as when I booked with Courier i got one hour collection slot but recently they have stopped this which means could be qaiting all day st home. Courier have also failed to deliver next day as per their promise and parcel monkey would not do anything about it!
09/02/22 by Mike
unless service i booked a 48hr service and was not collected after 5 days, cancelled in the end up
09/02/22 by alan
Good service and competitive price
09/02/22 by D James
Excellent all round service
08/02/22 by Customer
Great all-around service, as usual. Thank you.
XtrandMore-Artisan
08/02/22 by XtrandMore-Artisan
Previously used Parcel Monkey to send an item from Scotland to New Zealand. This item was sent to Poland and delivered back to the sending address in Scotland ?! - sent via Parcel Force. NEVER AGAIN ! I had to prove there was an issue…..New Zealand, Poland ?! That’s the issue. I am still trying to understand why the item went to Poland. I then had supply evidence of the issue and wait for a refund because they couldn’t just rectify the problem. This time Courier was used and I can truly say they are far superior. Item was collected and delivered without any issues. GO Courier !!
08/02/22 by Dawn M
This site PARCEL MONKEY gives me a choice of prices and services especially for my heavier parcels.
The only way to get an excellent service
Recommended
08/02/22 by Mr Trevor Harwood
Correct service, high price
08/02/22 by Banoss Dorina
I was completely satisfied with parcel monkey until they gave me a hidden charge for my parcel saying it was three times the weight it was. I had proof of the weight, I had all the pictures and all the measurements of the box, and the label,and the weight and they still chose to take money from my account without my permission.so anyone using parcel monkey please be aware they may take money from your account without your permission. This tends to happen every five or six parcels you send with parcel monkey just to be aware. They come across as a cheap parcel company but after you have been charged extra it doesn’t seem cheap anymore as you may have paid twice
08/02/22 by Customer
My item had some damage on arrival
08/02/22 by Ivan Chevous
Item got broken, now have to refund customer
08/02/22 by Christopher Lovemore
Brilliant Brilliant and Brilliant simple to use with good pricing and the delivery’s were all made when they should have been, well done Parcel Monkey
08/02/22 by M Spencer
Great service
08/02/22 by P Khan
Swift despatch and delivered on a Sunday at a reasonable price..
08/02/22 by Pat Morriss
I attached the recipients name and address to the parcel and dropped it off at the post office. Two days later it was delivered back to me. Three days after this monumental error Im still waiting for it to be ré-picked up to be sent to the address on the printed label. Pitiful service. ????
08/02/22 by Malcolm
happy customer
08/02/22 by Gg
I am still waiting for a parcel that told the seller it was delivered yet i have not had it. Scam.
08/02/22 by Jade Edwards
I have been using parcel monkey for nearly a year now.Efficient and reliable are my 2 words describing their service
08/02/22 by Pat
Very good value for money. Simple to use, easy to pay and delivery is exactly as you choose. Would use no other company.
08/02/22 by Rachel
Easy to use, good to see different prices
08/02/22 by Customer
Picked up and delivered on time in good condition excellent service, thanks
08/02/22 by Customer
I don’t have the parcel delivery can u tell me where is there parcel ??
08/02/22 by Estefanio Pereira
Great service - better than going direct to courier web sites
07/02/22 by dave
Usual first class service.Consignment delivered safely,securely & on time.
07/02/22 by Stephen McDermott
I have always been pleased with how easy it is to book. Pick up is always on time and I haven’t had any bad reports from the receiver of my parcels. Am very satisfied with Parcel Monkey
07/02/22 by Mrs S POLLEY
First time I used service and for a very reasonable price sent books to London that arrived next day . Very happy to find this service through monkey parcel .
07/02/22 by Maureen Tait
Parcelmonkey double charged me to the tune of £500 last month. If I hadnt spotted this they would still have my money. Beware!
07/02/22 by MR J SLOAN
EXCELLENT SERVICE
07/02/22 by James Hills
I’ve used Parcel Monkey previously on a few occasions and will definitely use again when my next postage requirement arises.
07/02/22 by Lydia Bennett
I may have made a mistake on my dimensions and weight, and therefore was charged more than my original quote - this is understandable. ( make sure you take photos of the parcel). I understand this and have no complaint about this aspect. But unfortunately Customer service can not read properly otherwise I would have got a straight forward answer to my request for the couriers weight and measurement of my parcel ( for the parcel return journey)the first time, rather than several attempts at what I would think would be a simple request, and them keep thinking I was complaining or disputing. Which I was not. I am now complaining however complaining at the customer service. I will use a different service for the parcels return journey.
07/02/22 by Mr Easton
Easy site to use- only complaint is lack of notification from carrier(DHL) on when they would ouch-up. No email text or phone - just a knock at the door( I was out ????) but had briefed my daughter who handed the parcel over....not the best scenario.
07/02/22 by christopher springett
The process of booking was great but the item arrived damaged and ended up costing me a lot of money. Never had prob with collectplus so will stick with them going forward. Disappointing and expensive first experience.
07/02/22 by J Millar
Great service n easy
07/02/22 by TraceyCustomer
Was very happy with the service providers delivered on time .
07/02/22 by Customer
Fantastic service and really fast delivery all the way to the Ukraine. Have used parcel monkey several times throughout the years and they have always been been fast and reliable.
07/02/22 by Ryan
All my family is in the United States and I ALWAYS use Parcel Monkey when sending any parcels to the USA. Its convenient and cost effective and very secure. I love that I can track the shipments. When I moved from the US to England, I shipped most everything I was bringing through Parcel Monkey. Excellent service.
07/02/22 by Cheryl
Delighted with service, and exceptional value for money
07/02/22 by Paul.
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