We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
Excellent service and price
25/01/22 by Customer
Great price cheaper than direct. Arrive next day to collect and I ordered at around 10pm!
24/01/22 by Mathew Aitken
Parcel still has not arrived after 6 days. Paid for a 2 day delivery. Have no idea where my two parcels are??
24/01/22 by Customer
This is my first parcel to Germany since Brexit and it worked out great. Parcel Monkey worked out a treat and very well priced.
24/01/22 by Robert Bohner
Good prices. Worked fine.
24/01/22 by Andy
Absolutely appalling service. I booked eleven packages with them and the courier never came to collect. After emailing loads of times I was advised to book in again today. I emailed throughout the day but still no courier came. Ive had to reprint out labels twice (twenty-two labels) and wait in day all day with my kids and still no package have been collected. Their response? "If you are having problems with a particular carrier you can get a refund and choose another carrier from the website". Complete abdication of responsibility. Will NEVER use again
24/01/22 by Amy Anderson O'Day
Excellent service
24/01/22 by Customer c a adlington
Courier did not knock on door . Parcel damaged. Said it was at the depot for collection. When got there it was not Big hole in box and plastic broken
24/01/22 by Dear Mr Yearwood
Con money out of people by saying weight and measurements are incorrect. AVOID
24/01/22 by Customer
I had the most horrendous service from this company i will never ever use them again! Paid for next day delivery that took 5 working days, i emailed many of times for a update and never got one just automated responses, i was then told i would be able to get a refund to now being told i cant, never again will i order through this company!!
24/01/22 by chris piper
Bought the label, got the parcel collected next day, and it was delivered in one piece to the recipient the day after that.
Simples!!
24/01/22 by Frank Chambers
Good tool for searching across courier services and modest discount on the cost. Additional functionality to search across higher value / insured services would be good.
24/01/22 by UK shopper
Lost my parcel. Their reason? “Time” I have no idea either. Absolute joke! ????????????
24/01/22 by Terry Foxx
Cheaper and quicker, whats not to like?
24/01/22 by Customer
As always, collected on time, vey professional service
24/01/22 by Ben Pratchett
This service is very professional and guide you through out process. U can track ur parcel and keep up yo date. Definitely recommend ????
24/01/22 by Customer
Honestly a fantastic service from start to finish, smooth with no issues. Great pricing and will happily use again
24/01/22 by Neil Phelps
V easy and quick website. So far, it’s never failed. Much easier and cheaper than going to the post office to send a package.
24/01/22 by T Hamilton
Great service, Thank you. Will use again.
24/01/22 by Customer
About 2 quid cheaper booking a Royal Mail package through Parcel Monkey than through RMs own website. Label ready to print in a couple of minutes and sent by email. Parcel dropped off at a Post Office and delivered in 48 hours. Why would you not use this service?
23/01/22 by Happy Customer
Great service as allways
23/01/22 by Anthony
Very easy to use &efficient
23/01/22 by Adrian Heathcote
Easy to use with competitive pricing
23/01/22 by Customer
Item still not delivered. Ruined my nephews Christmas
23/01/22 by James Hicks
Great service only reason I gave 5 stars is because it would be nice to get a message night for or morning of collection with a rough time slot as I couldn’t leave the house until someone came just in case I missed it
23/01/22 by Samir Adam
parcel monkey are great until there is a problem ,i had a order which duplicated and i havent been able to recover the charge ,the support available is poor
23/01/22 by pch classic and vintage parts
Overall a very acceptable service offered and executed
23/01/22 by Mr Richard Priday
Easy process online, item then collected and delivered via parcelforce but at a much cheaper rate then the post office charges
23/01/22 by Samantha Timms
As planned the parcel was picked up, even though we were not home. I was left a proof of pick up and the very next day I got information it was at the depot.
Very satisfied. My package reached in record time.
23/01/22 by Preetha
Good communication and parcel delivered within time scale reasonable price.
23/01/22 by Mr MARTIN KNIGHT
Excellent service,i always use Parcel monkey, quick and easy, can book parcels anywhere, anytime, great range of courier/parcel services, highly recommended.
23/01/22 by kerrigan cobain
Great speedy service
23/01/22 by Mel Buddhdev
Very smooth service, prompt, no hassle. Only downside was the booking when had to change options for Northern Ireland, but such annoyances are expected at the moment
22/01/22 by Customer
Excellent service
22/01/22 by Mrs Wetherell
Delivered on time no problems
22/01/22 by Customer
Air delivery to USA. Went through parcelmonkey as it said 10 days (faster than Royal mail) and a customer needed it quickly. Its been 22 days and there has not been a single update since it was sent abroad. Ive had to refund the customer in full since its so late and parcelmonkey wont even tell me who the delivery company are or what the US tracking number is. 12 days since i opened a support ticket with them all theyve given me is "were waiting for a response from the shipping agent."
22/01/22 by jjscruff
Seamless. Door to door as expected
22/01/22 by Louise
Very easy to use, will use again.
22/01/22 by Alison Farrel
Very easy to book, print label and collection was quick. Delivery next day as stated.
Very happy with service and cheaper than post office prices when searching.
Would recommend.
22/01/22 by Lou Taylor
Everything without problems, I recommend it
22/01/22 by buttoned furniture
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