We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
Fosse Way Honey and Apivino Mead products are delivered quickly and efficiently by parcel force. Very good value service through parcel monkey whether dropping at the post office or being collected from you.
22/01/22 by CHRIS ATKINS
Very efficient service.
22/01/22 by Chris
Easy On-Line access, simple straightforward & user friendly Web Page Design, multiple options in price and speed of collection/delivery.
Its a cracking service solution that makes the movement of goods so swift and easy; love it !
Graham
22/01/22 by Graham Muir
parcel address has not been found by delivery driver and returned to us on our charge and we have to post again, parcels are being sent out to this customer on a regular basis. not happy with quality of service, no refund was offered or any apologises. claiming the costs back, but staff not very helpful
22/01/22 by Customer
Excellent easy to use service
22/01/22 by Customer
Great service
22/01/22 by Darius Klimasauskas
Did not have a printer for the sticker. Driver came back next day when I had one. No worries no hassle. Valuable item. Arrived at destination safely.
22/01/22 by Graeme
Easy to use, cost effective. Much cheaper to book Parcel Force via Parcel Monkey than directly.
22/01/22 by Daniel
Great service, easy to use and value for money.
22/01/22 by Hollie Griffiths
Would never use again Charged me £50 extra (on a £17 parcel) because I guessed the height wrong by 5cm!!
21/01/22 by Steve Wilson-Phillips
100% 10/10 your service was excellent. From Collection to delivery- no issues- on time and at a price I never thought you’d be able to do it for. Definitely recommend.
21/01/22 by debs
Excellent delivery service provided - Parcel arrived on time without issue.
21/01/22 by Stephen McDermott
Had to leave 1 star in order to write a review unfortunately. Purchased a 2 day delivery service with next day collection. Parcel wasnt collected so contacted PM who thought it reasonable to reschedule for collection the next day. I bought a two day service for a reason! Potentially my customer is going to get their item late! I cancelled the service and await a refund. I will take it to the post office in the morning and hopefully customer gets the Item on Monday as promised. Poor service from the Monkies that are obviously paid peanuts.
21/01/22 by Christoph.
Quoted price came out a lot cheaper than the post office, so I went for it. Weighed and measured the item and entered it on the form, paid them and the next day it went away. Great. So I thought. One WEEK later I get an email saying that I had under-measured the the item (although they couldnt tell me the figures) and get another charge with the usual blah blah blah admin charges. BUT it gets better. Instead of letting me contest the charge before paying it...they charge your card as they have kept it on file! Avoid
21/01/22 by Luke Wordingham
Parcel left in a safe place, delivery as stated.
21/01/22 by Steam Supplies
Fantastic service
Easy to use and with good explanation on how to use and compare,either if you wanted to have your parcel collected by courier or if you wanted to take your parcel to a post office for collection,it was actually recommended to me by the post office as Parcel Monkey is cheaper to use than Parcel Force direct,it still uses them to send the parcel but at a lower price.
I was sent information quickly and It was also very easy to track my parcel,I would certainly use again.
21/01/22 by Janet
We regularly use parcel monkey to send parcels to Australia - 1st class service every time.
21/01/22 by Customer
Excellent services .
21/01/22 by Burster Iyere
Over Price charged for lesser weight I quoted. And the delivery people charged few more dihram from receiver as well. I would not trade again
21/01/22 by Praba siva
Great value and easy to arrange delivery
21/01/22 by Maria LYSANDROU
Never use, its a terrible company. When something goes wrong, they have a horrible customer service. They also wont let you call them, so if the option of your enquiry is not listed, your parcel is gone.
21/01/22 by Henry Diagboya
First time use. Quick, easy, efficient and delivered on time. Will use again. Recommended.
21/01/22 by CM
Very good service from start to end. customer service was also great.
time scale was ok.
21/01/22 by Khalid Qureshi
Do not use this company I paid for 3/4 days delivery and my parcel won’t be delivered until 13 days after I sent it minimum of 13 days so I have been miss sold a service
21/01/22 by Customer
Easy to use, you get a choice of providers and the prices are always reasonable. It takes the hassle out of comparing the courier market.
21/01/22 by Steve harrison
I sent 2 boxes to Ireland. The customer was asked to pay duty and VAT to customs which he did. The 2nd box was then returned to me. The customer was only asked to pay for 1 box but thought he was paying for both, so did I. Parcel monkey charged me for 2 boxes but only one was delivered, they said it was the customers fault, how can it be as he paid duty and VAT for 2 boxes. Been trying to get a response for 2 months now, they keep coming back with the same answer that the customer didnt pay for the 2nd box even though they can not supply proof they asked for it. Never using them again
21/01/22 by John Graham
Having never used Parcel monkey and had never heard of them before a work colleague had suggested them.
It was quick easy, cost effective and reliable.
I have now saved Parcel monkey on my google favourites and will be my number go too when needing to send a parcel.
How have i never heard of them before?
21/01/22 by Customer
When their courier delivers its fine, but when it goes wrong Parcel Monkey have no interest to sort out any problems, very poor service!!
21/01/22 by Mr D Cooper
*****AVOID AT ALL COSTS!!!***** One star because no 0 star option available: DX "left" a very expensive parcel outside my house. Apparently it was signed by myself with a photo outside the door. I have put in an investigation with the couriers - I received the e-signature which they claimed was signed by myself is clearly not mine, I sent my drivers license to prove the signature used, is completely different to my own. After asking many trusted neighbours, the parcel was not signed or taken in by anyone. It is deeply concerning after asking around thoroughly that DX delivery driver had taken the parcel for themselves after attempting to sign for the parcel as if it was me. I ordered this from ManoMano.Fr, and they have been very understanding through the processing, however is it very disappointing to say the least as I will not be using this company again as a result of the horrendous, untrusting couriers they use.
21/01/22 by Aimee Sweeney
No fuss, reasonably priced 24hr delivery via DPD.
Very good.
Got a quote at 12% the cost of citysprint!!
20/01/22 by Sean
The parcel was damaged beyond belief when it got to it’s destination!!
20/01/22 by Customer
On time..no damage.... perfect
20/01/22 by Customer
ARRIVED TOO LATE
20/01/22 by MV13
Very good service
20/01/22 by Brian Crofts
Placed an order for a Courier delivery. Label could not be printed. Contacted Parcel Monkey via chat and they didnt help me. Had to then contact Courier direct to sort out.
20/01/22 by Sukhjinder Gill
sorry but the parcel was delivers broken the corner smashed off
20/01/22 by Martin
Cheaper than parcel force although package is delivered through parcel force.
Parcel sent and returned in good condition,
20/01/22 by Keith Myerscough
This company are fraud.. it will give you cheapest quote first but they are really crafty because in their terms and condition they mentioned that : " • I agree that if the dimensions and weight of my parcel(s) are incorrect, additional charges will be applied to my card based on information provided by the courier." and even though I worked 5 year for post-office and having this much of experience of measurement of parcel. They still wrongfully charged me extra and telling me the parcel measurement was wrong. I would suggest stay away from this fraud company or you will be their next victim. I am not the only one they used their crafty tricks there are other people as well please read google review etc. I would request treading standard to take some action against such a fraudulent and scamming company. I am requesting everyone to send complain against this company so treading-standard can take some action ASAP. I did my part. Even your single complain to TREADING-STANDARD UK will help to ceased this dodgy website soon.
20/01/22 by Sam Pen
Easy to use the site and the courrier arrived at the expected time. Tracking was very good and helpful.
20/01/22 by Sally
Parcel collected as arranged. Good service
20/01/22 by Customer
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