We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
excellent service
very economical
low insurance charge as compared to other competitors
20/01/22 by Farhan Choudhary
! DO NOT USE WARNING ! I used them to ship my personal possessions. Failed to deliver to me. They were then sent to their warehouse. I was told they would be re-delivered. I told them how important this was. INSTEAD, THEY DESTROYED MY PERSONAL POSSESSIONS. I WAS IN FULL COMMUNICATION WITH THEIR CUSTOMER SERVICE, AND YET, THEY STILL DID THIS. DO NOT USE, NO MATTER HOW REASONABLE THE PRICES MAY SEEM. Not reasonable if your personal possessions are destroyed!!!
20/01/22 by GB
This is always an easy way to compare prices. The only thing that prevents it from being 5* is I would like an indication of pick-up time when Ive booked a parcel for collection.
20/01/22 by customer
Parcel Monkey service has been great
highly recommended
What do you call monkeys who share an Amazon account?
Prime mates.
20/01/22 by Dave Goodship
It would be zero stars if allowed.. They generated the wrong Customs documents so I had to make 2 trips to the Post Office. Then I got an additional charge saying my package weighed over what I had declared. I weighed it with digital scales as 0.7kg and they are claiming it was 2.2kg. Ive complained and theyve asked me send photos of the package next to a tape measure and on the scales... Knowing full well its already been sent! DO NOT USE PARCEL MONKEY UNDER ANY CIRCUMSTANCES.
20/01/22 by Darren
Excellent service. Good easy to follow website and instructions. Very happy with the service.
20/01/22 by brian cauldwell
Good price and good service, useful site
20/01/22 by Customer
This is the second time Ive used Parcel Monkey and again an excellent service. When sending items overseas they ensure you have all the right documentation and find you the best price.
20/01/22 by Lesley Evans
Appointed company picked up parcel as agreed and delivered safely
20/01/22 by Jennifer Carr
Made collecting a parcel and getting it to me easier than trying to do it myself directly with other services absolutely brilliant
20/01/22 by CyBerJak
Still not had parcel week late
20/01/22 by ADRIAN MCARA
Cheapest and best delivery service
20/01/22 by Customer
Parcel was picked up very quickly after I had booked it in. Got to Japan in a week! Very happy!
20/01/22 by Marianne
Usual excellent service provided by ParcelForce.
20/01/22 by andy
Absolutely excellent. So well-priced, easy to organise and really quick delivery - 4 days to Canada from N. Ireland. Highly recommend.
20/01/22 by Customer N. Ireland
Did exactly what they promised!!!!
19/01/22 by Madison
Excellent service
19/01/22 by Paul Basford
First use of Parcel Monkey. Had my brother print out label. He printed 2 identical labels . I used the smaller. Weighed and Posted. Then found I was charged for a rediculous 10.9 kilo my parcel was weighed at 3.2 kilos. THEN I find that I was charged twice for the one parcel. This parcel has now cost £48.09 plus charged again £48.09 plus £33.29 weight. Ive emailed no end of times. Sent all documents and photos prior to taking legal action. This appears to me to be a very automated service Parcel Monkey cannot be reached by phone. They pass on to you any charge made by overseas carriers no matter how stupid they seam. I know its costing me more to see a solicitor than I will get back. My advice is to stick with the big direct postal companies that you can contact fairly if anything goes wrong.
19/01/22 by Michael
Excellent service would certainly use again.
19/01/22 by Ms Susan Arnold
Excellent service, exactly what you want from a collection and delivery service. Super easy to use
19/01/22 by Guest
quick and inexpensive
19/01/22 by punitbhatia
on time economical and arrived on time
19/01/22 by SteveFord
Thanks for sticking to your promises. My parcel arrived exactly how I was advised. A big Thanks to all of you @ Parcel Monkey
19/01/22 by Louise Mokhof
Very good service.
Plenty of choice of carriers & prices, then collected & delivered right on time.
Thoroughly reccomend.
19/01/22 by Customer
Great service - super quick, easy and reliable. Able to compare services and prices quickly. No hassle at all to go through checkout. Easy tracking via email and text updates 5*
19/01/22 by Customer
I’ve used Parcel Monkey a few times, easy to find best prices and simple to use.
19/01/22 by Sally
Terrible experience My item was not collected over a ten day period over Christmas -I have contacted customer service no less than five times since then to cancel and get a refund - as they said I had to rebook which I was not prepared to do -The chat function is hopeless as you get a confirmation. Email that someone will get back to you but they do not -There is no phone number While I appreciate that Christmas was a tricky time - this terrible customer communication - black hole feeling - is not excusable. Avoid
19/01/22 by jenny
Up till now my parcels are delivered mostly within the timings thankyou for your good service
19/01/22 by MARGARET OTWAY
I went to the post office directly to send my package and they quoted me 150 GBP! When I checked with parcel monkey it was half that price. It was sent overseas and arrived exactly in the timeframe suggested. Im really pleased with parcel monkey.
19/01/22 by Customer
Quick and easy use ????
19/01/22 by trevor howling
Posted a parcel to Belgium .. problems with customs and have on so many occasions tried to contact them via live chat. Get as far as ‘we will look into it and they never come back with a reply .. still on going.. will never use again .. so upsetting and present sent has now got a bad taste to it. So disappointed
19/01/22 by Customer
Couple of items damaged. Could have been handled with more care. Packaging good and marked fragile. More care needed with handling by courier.
19/01/22 by Chris King
Reliable website
19/01/22 by Customer saad
My package was never picked up, I rebooked and it still wasn’t picked up. My mum waited all day both days and no one ever came
18/01/22 by Genevieve Fairley
Essay to use and set up
18/01/22 by Mr James Anderson
Prompt Collection, Good tracking and timely delivery.
18/01/22 by Paul
Easy to use. Good to have parcel picked up from home.
18/01/22 by Sherry Lee Bryan
Smooth process and fast delivery.
18/01/22 by Obiageli Gerald
Very efficient service.
Easy to use website and will use ParcelMonkey again.
18/01/22 by Robert Jones
excellent company,100% recommended
18/01/22 by Customer
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