We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,359 reviews.
Excellent service and good pricing comparable
18/01/22 by Veronica Stephenson
Very easy to use, would be better if they could give you a rough pick up time.
18/01/22 by christine meffan
Quick and easy console when booking. Good prices. Simple process. Recommend.
18/01/22 by Steve H
A little disappointed, courier driver turned up earlier than specified and never collected my parcel. This is still sat on my shelf at home waiting on collection after arranging for another pick up. Money has already gone from my bank. If they manage to sort the pick up and deliver as promised I will review and recomment.
18/01/22 by Francis Devlin
Simply comedic performance. International parcel under Parcelforce four day delivery guarantee was delivered over two and a half weeks late. Over a week later and Im still trying to get one of the Parcel Monkeys to give me anything other than an obtuse acknowledgement or referral back to tracking information that I can get online. This company is an agent that just stands between the customer and the deliverer. The problem you then have is that the deliverer hides behind the agent as a reason not to deal with you. PM dont do it very effectively and while the customer service responses are fast, they are neither informative nor helpful because all they do is repeat the delivery companys tracking information. Very disappointing that some of the agents cant even read the information with which they are provided. Quite shocking. Avoid this company at all costs.
18/01/22 by Customer
Easy to complete with customs declaration etc. Printing off and leaving with Post office OK. Hasnt left the country yet after one week but this is due to Parcel force. On the whole a good service with pick up option if required!
18/01/22 by Mr Mary Berkley
Excellent service
18/01/22 by customer
I used parcel monkey to send some crockery. Everything was carefully wrapped and protected. When the parcel arrived, almost every item in the parcel was broken. The response to my complaint is that they will not refund the cost of the postage as they "completed the service". Avoid.
18/01/22 by George Frewer
First time used. Excellent service and price for parcel being sent to Channel Islands.
18/01/22 by Mr Anderson
Absolutely shocking - Parcel Monkey is great for getting a comparison of prices but do not book through the website. I repeat do not book through the website. I sent two parcels to the same address (one 12kg and another 4kg). Customer said they had been repackaged and then a week later I got a message from Parcel Monkey saying they had tried to take money from my card and that one of the parcels I paid for was double the weight it was supposed to be. No proof from them and they could not find the parcel dimensions, but I have had to pay to avoid any kickback. Do not use Parcel Monkey - go direct to the courier company
18/01/22 by Dobre J
Good comparison site and have used it twice now. Good comm7nication. Recommended to save money on postage costs.
18/01/22 by Helen
No problems at all, very happy with the service.
18/01/22 by Geoff Fox
great company
18/01/22 by Mr ANTHONY FRAIS
Excellent site which does the job efficiently with all options and really good prices. Would highly recommend.
18/01/22 by Customer
I was very impressed with this site when I wanted to send a small parcel to Waterford in the Republic of Ireland. I was given a good choice of couriers and steered away from Parcel Force with whom I had had a disastrous experience recently. DPD collected and delivered the parcel ahead of time and I was very happy with their service.
18/01/22 by Bill Murray
Always a good price for this service and usually a quick delivery although covid did delay expected delivery date but this was no fault of Parcel Monkey. Will definitely use this service again.
18/01/22 by Mrs DuncanCustomer
very good service.
18/01/22 by Mariam
Great app. Great service. Very easy to use. Highly recommended.
18/01/22 by Saman Jaff
Great value for money. Simple to use and very efficient - delivery was bang on time. Perfect a great improvement on the previous carrier I used.
18/01/22 by Brian
Very happy with the service and great value
18/01/22 by Alan Mills
Fantastic service
17/01/22 by Zale Yardley Ltd
Had competitive price matched but parcel is hanging somewhere unknown. No leading contact and tracking stopped just few days after postage. Really concerned about possible missing parcel or worst
17/01/22 by Customer
Very happy with the service, simple straight forward and on time!
17/01/22 by Ben & Amy
Great service. Happy customer so that makes me happy too.
17/01/22 by Maggie Harding
They deliver what they promise. Quick pickups and all my international parcels have been delivered within the advertised time scale. Cannot recommend Parcel Monkey enough!!! Well Done.
17/01/22 by Marie-Louise von Guilleaume
Always good.
17/01/22 by Sheila senior
Easy to buy, but a bit expensive. Hassle free
17/01/22 by Dinu Alexandru
Great service
17/01/22 by Sue Marshall
Did not at all receive the service I paid for and moreover Unable to even get through the refund. Request you to please refund my payment since no service was provided.
17/01/22 by Pria K
quick and easy
17/01/22 by julie oakley
Brilliant service from parcel force very cheap and next day delivery ,will definitely use again
17/01/22 by Sharron ferguson
perfect as always
17/01/22 by Bubby Aquila
Very easy to deal and good value for money.
17/01/22 by Graham
Good price and easy to use site
17/01/22 by Susan
Efficient collection and delivery process, will definitely use again
17/01/22 by AnnC
Good value, excellent collection and delivery service
17/01/22 by EMC
Parcel arrived safely although took longer than expected but that’s not surprising with covid restrictions in Australia
17/01/22 by Frances Watt
excellent service at half the price. now top of my list for parcel price comparison.
17/01/22 by Customer
You said 4-6 days to send parcel to Switzerland. Now 7 days and not yet in country
17/01/22 by Trevor and Angela Singleton
Excellent service
17/01/22 by Paul may
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