We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Excellent service
17/01/22 by Paul may
Good easy to use website
17/01/22 by peter chapman
Really Bad, it says the delivery will be in 5 days via parcel force but hit has taken 10days and cannot track where the parcel is!!! says in Czech Republic past 5days
17/01/22 by GB
Good rates and smooth transaction
17/01/22 by Jason Lamberton
Quick easy good rates
17/01/22 by Michael
Great service
I have used parcel monkey several times now to get parcels collected from my home and delivered securely across the UK. This saves me time trying to get to the post office. All sorted in a matter of minutes.
16/01/22 by Paula Clarke
Efficient and competitive. Would recommend.
16/01/22 by Adi
Just awful. Collected my parcel after the 5th occasion and it was to be delivered in 2-4 days. This was on 29th December and now almost 3 weeks later it has still not been delivered and no update from the courier for 10days. It’s a joke
16/01/22 by Tuathal Breheny
First class service and price. Delivered a day before it was due.
16/01/22 by Nick Jones
Lots of high courier costs recently, but parcel monkey came to the rescue with only reasonable costs available for sending a guitar, thanking you.
16/01/22 by Graeme
Brilliant service
16/01/22 by Mrs Lockett
Great service as always
Never had a problem
Nice and easy to book a parcel very happy ????
16/01/22 by Robert francis
Parcel collected on time and delivered safely within 4 days to Germany
16/01/22 by Mrs Claase
Easy, reliable and super fast delivery as usual. Prices were amazing for a 30kg package and labels sent super fast. Will always come back to Parcel Monkey for my delivery needs.
16/01/22 by Claire Harris
Absolutely brilliant, could not fault the service, so easy to use
16/01/22 by Steve
Quick efficient and well priced service
16/01/22 by Alex McLean.
First class service sent a parcel to the U S A got their no problem thank you. I will use your service again
16/01/22 by James Feetham
Have been using them a couple of years now. Very helful when you need to send something out of ordinary...
16/01/22 by Konstantine
Efficient collection by nominated courier.
16/01/22 by Coverdale casting
Fantastic service
16/01/22 by Ghazanfar
Always great service from Parcel Monkey and such competitive prices!
16/01/22 by Miss Duck
I would highly recommend parcel monkey, as they compare company prices and show you your options.
I was confused at first when I had to return a very heavy product back to a company, which they did not pay for returns. With parcel monkey it was very simple and straight forward, I selected the cheapest price, got email, paid online, printed my label and it was all done within 30 minutes...
No stressing....
16/01/22 by sukhwinder.
I have used parcel monkey on several occasions and I’ve never had a single issue.All the parcels I have sent have all arrived safe and in good time.I only use parcel force though as I’ve had issues with Hermes in general as a company.I am sure the other companies are ok to use though.
16/01/22 by Gareth
Good quick service at reasonable price. Highly recommended
15/01/22 by Margaret
This was the first time I had used Parcel Monkey. After having problems with other booking companies, I tried Parcel Monkey as a last resort. Im pleased that I did as it all worked out really well.
15/01/22 by Beverley Laughlin
USED P/M SEVERAL TIMES NOW, EFFORTLESS STRESS FREE PARCEL SERVICE , I WOULDNT GO ANY WHERE ELSE
15/01/22 by helen fricker
Parcel was not collected on the day stated when I waited in all day. It was also then not delivered on the day and time stated causing huge inconvenience to the receiver who had rearranged many things to be at home for the parcel. It was also not signed for which was the service I paid for.
15/01/22 by Gabreille Jacobs
Excellent service, as I arranged for pick up and delivery, but there was problems on the other side, however Parcel Monkey resolved, definitely use again..!?! ????????????????????????
15/01/22 by Ross
I got a good price and the parcel was collected promptly. It was delivered 1 day later than booked. I dont know whether the recipient was at home at the planned delivery time or asked for it to be deferred. (Delivery was by Parcel force so their responsibility.)
15/01/22 by JH
No hassle easy to organise online and a great price. Delivered on time
15/01/22 by John Glover
quick and easy, clear and simple instructions, does what it says, no faffing.
15/01/22 by Customer
Im just reading the reviews on Parcel Monkeys website for different delivery companies. They have a last/most recent five reviews section - but the reviews are exactly the same for all the companies listed - exactly, word for word!!! So, if John/Jane Doe did actually write these reviews their words are being used falsely. Just give us real and accurate reviews, please - it would build business confidence.
15/01/22 by Joe
Used these a few times with no problems. However recently they decided to charge me £55 extra claiming my parcel had lost 15kg in weight and gained 4 times it size. When asked for proof of this they were unable to but won’t refund money back! DO NOT TRUST THEM!
15/01/22 by nigel shuttleworth
I used their services to send a parcel in December. The courier tried to scam me in the name of customs duty which they weren’t interested in. I dealt with it myself. Some items had to be removed from parcel(4 Perfumes). It took about 20 messages and over £17 to get my items back. Their excuses for the high price for return of my items ranged from “ Incorrect return address supplied “ “Admin charge” e.t.c . When challenged, they wouldn’t answer the queries. If anyone knows of another company to use, please let me know. I’m done with them.
15/01/22 by Peter
My parcel had a number of things in it (19) which should have been listed on the customer declaration form. However the form supplied only listed the first 5 items. I contacted PM through the online message assistant who was not helpful. It took a number of messages and a significant time to get the right answer. The parcel also took longer to arrive than promised by PM.
15/01/22 by Clive
VERY GOOD COSTUMER SERVICE , AND VERY GOOD TO RESOLVE PROBLEM
MANY THANKS
MOTORCYCLE CARRIER LTD
MARIO
15/01/22 by MOTORCYCLE CARRIER
Cost me a fortune and an unhappy client due to late delivery Always a small print Get out for them Good bye "noparcelmonkey" its been a pleasure not
15/01/22 by Ian Firth
Good prices, plenty of tracking information and most importantly parcels arrived pretty much on time in another country. Will certainly use Parcel Monkey again.
15/01/22 by Mrs. Carolyn Williams
grest service
15/01/22 by customer
Great service. No problems.
15/01/22 by Mark T
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