We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,621 reviews.
They keep giving great service with the best prices, cant fault them
30/01/22 by Customer
A great service.
30/01/22 by Customer
I want to say how disappointed I am with your service. I sent the parcels on 14.12.2021 and it has not yet arrived at the address I submitted. I do not know where the necklaces are at the moment or when they will arrive if they arrive at all or why it is delayed so much given that the parcel monkey website says delivery from 5 to 10 days. Very frivolous attitude and this will be the last time I will use your parcel delivery service
30/01/22 by Dimitar Vlahov
Excellent. I needed to send a pair of expensive fishing rods across the country. Parcel Monkey actually had an info page on how to prepare and pack them and other useful know-how. There were only 2 carriers who would handle that length of package. I booked Parcelforce Xpress 48, an easy straightforward process. They were collected from home on Monday afternoon & delivered in Norfolk Wednesday afternoon, safe and sound. Not the first time Ive used ParcelMonkey, always been satisfied.
30/01/22 by Pauline Armstrong
Great service no issues
30/01/22 by Ajay Chohan
Very strange links to DPD. Booked pick up, and it said pick up, but then a few days passed with no pickup on the scheduled day or after, then I used tracking link, and it said the package hadn’t been dropped off yet. So I had to find a drop off point, which was not nearby.
30/01/22 by Jake's Dad
Brilliant . Offered the best options and so straight forward. Chose DPD who delivered the very next day.
30/01/22 by JT S
Took 5 days for the item to arrive. Customer complained courier just left the package outside the door without confirming.
30/01/22 by Mr Samra
Great price, seamless.
30/01/22 by Customer
Brilliant service, collected and delivered within 24 hours!
30/01/22 by Chris Archbold
As I am the sender and not the receiver I do not know if my parcels reach their destination in perfect condition but have used Parcel Monkey quite a few times, they arrive in good time and no one has ever complained. I am completely satisfied with the service.
29/01/22 by Mrs S POLLEY
Excellent service
29/01/22 by Liz Davies
Another great delivery.
29/01/22 by KJ
Parcel Monkey are very good. Site is easy to use. ParcelForce also good.
29/01/22 by Peter Harries
My wife introduced me to Parcel Monkey, when I needed to return a bulky eBay item. The Post Office wanted around £17, but Parcel Monkey sorted me out for less than half.
Parcel Monkey will absolutely be my go-to from now on.
29/01/22 by Boyd
Great service
29/01/22 by Customer
does what it says on the tin.. deliver parcels.
29/01/22 by David B
Paid for a 2 - 4 day delivery small parcel to New York with PM dpd . It actually took 8 days so not over impressed with the service
29/01/22 by Rob
Be careful. Used this service. Pick up from the courier was fine. Very quick. What Parcel Monkey didnt make obvious is that they can apply after charges if your measurements arent EXTREMELY EXACT. I measured my paracel with a tape measure and weighed it on a scale to be sure I was quoting the correct dimensions and weight. However, a few days after delivery Ive been charged extra because my estimation didnt match with thier laser measurements. Just be aware you may be charged more than youre originally quoted unless you have high tech weighing and dimension machines at home.. and they add an admin charge on top of this too. Where is the admin in being told by the courier that the package didnt line up with the original quote and then sending an automated email to inform me of this!?
29/01/22 by Customer
Great products and service, supurb!
29/01/22 by Andy Markou
Easy to do online , just take to local shop. No problem
29/01/22 by Freida
Easy and straightforward to process.
29/01/22 by MELANIE VYSE
Your service is not great
28/01/22 by Mr M
Delivered as promised
28/01/22 by Bakary Bayo
All good! Turned up on the right day and all delivered safe and sound x
28/01/22 by Jo
No issues, great service!
28/01/22 by Customer
Very easy to book, cheaper than anyone else, will use again
28/01/22 by Beverley Spellman
Well organised - 1 delivery and 1 collection by the same driver - excellent
28/01/22 by MrsJOANLINCOLN
Excellent service
28/01/22 by Customer
this is a great system and I love it
28/01/22 by Mr Peter Matti Rogers
From my booking online to delivery at destination. NI to UK. Less than 24 hours. Top job!
28/01/22 by Robin Green
Easy to use and good selection of companies with competitive prices.
28/01/22 by Customer
My parcel was never collected so am seeking a refund.
28/01/22 by Customer
parcel delivered by parcelforce quickly.and intact
28/01/22 by Lynne Calder
Failed to deliver parcel to Ireland. No explanation, no refund. Avoid,
28/01/22 by beam1189
Everything worked as it should. Item collected and delivered within the schedules offered.
28/01/22 by Tony
Ive been using Parcel Monkey as my go-to parcel broker for a while now to ship my ceramics to customers (via ParcelForce usually). Fairly straight forward to input all the consignments and no problems so far. A good way of getting premium services for a lower cost.
I have heard that when parcels get damaged/lost PM arent great at dealing with the issue, however Ive not had any problems yet...
My top tip is if its breakable/valuable its worth spending time and money packaging the item up as if the parcel is going to be kicked around like a football - plenty of packing material to absorb bumps and drops.
28/01/22 by Mr Deiniol Williams
The driver said the parcel was delivered and signed for by my daughter in law but it was not and My son had to go to collect it in person .why did this happen ? Not what I payed for Inprovement by delivery company needs inprovement .
28/01/22 by Customer
Excellent courier website
Cheap prices, easy to book, quick delivery
28/01/22 by Customer
Used this service three times now, and it’s been a lovely experience in moving goods across the UK in record time and at affordable prices. Highly recommended!
27/01/22 by Aji
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