We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Parcel Monkey provides a nice, straightforward method for shipping multiple packages to different destinations all at once. Log in. Enter the details of each parcel and its address. Choose a courier based on price/speed/preferred logo. Arrange collection or drop off. Pay.
Ive used it several times and I have yet to have any problems!
15/01/22 by JK
The courier turned up and on the right day too. Just not sure which is my tracking number or where to find it.
15/01/22 by Beatrice Howard
Great service as ever from those Parcel Monkeys. Many thanks+++++
15/01/22 by Andy Barr
Excellent! The whole process is straight forward and painless. The driver was helpful and then I received an email once the parcel reached its destination.
The only issue is: I do not have a printer and I was asked to print off a label for the item that was to be returned. However, once I received the confirmation that the driver was on his way, it also mentioned that he was bringing a label with him.
My final point here is: seriously, who has a printer these days? Other than that slight annoyance, I was very happy with the service. Well done Parcel Monkey!
15/01/22 by DARREN BATTY
I have started using parcel monkey and not had a problem until my last order whereI was charged for being overweight, luckily I take pictures of all my parcels and measurements and weight to prove if this happens. But my disappointment is that you have taken the money out of my bank without my consent. I don’t think by law you can take money out of peoples bank without their consent. I have had this happen to me on too many occasions and it is not right what you are doing by charging people and making out their parcel is overweight or the wrong size. you have to measure a parcel and weigh a parcel to put the measurements into the search engine to get the price. I am still waiting for this to be resolved, although the money has been taken from my bank already and I can’t see it being put back, if this continues I will move to another courier, I post a lot of parcels a week and I think this is Very poor. Thanks dan
15/01/22 by Customer
Great as always
15/01/22 by customer John
Rubbish service, I was supposed to get it next day on Tuesday and ended up getting it Friday as they didnt collect or rebook for 2 days
15/01/22 by Kash
Pick up driver was brilliant delivered in 2 days best company Ive used Thank you
14/01/22 by Robert Phillips
Always my go-to for postage. Clear instructions, good tracking and excellent communication.
14/01/22 by Rachel
Quick way of finding a price for an odd size/shape parcel
14/01/22 by Bridget Castle
All very easy, good service
14/01/22 by Simon
Very good service with no problems. Would be useful to have a contact phone number for Parcel Monkey.
14/01/22 by Raymond
Every thing went as planned.
14/01/22 by Jennifer Monk
A1 service will be using more now and recommend to anyone and my friends
14/01/22 by Jim young
Love this site. So many different options out there and Parcel Monkey shows you all your options in one place. Highly recommended.
14/01/22 by Adele
Used Parcel Monkey UK a few times now and no problems encountered.
14/01/22 by DR (Glasgow)
No complaints - sent a fairly large TV next day delivery; arrived intact and on time. Price was reasonable, information provided was clear. Would use again.
14/01/22 by Dean McDonough
Excellent service as always
14/01/22 by James
They failed to deliver item then charged me to return it to me. I am now instituting legal proceedings against the PARCEL MONKEY as I beleive their T&Cs contravene the Unfair Contracts Act A complaint has also been made to Derbyshire Trading Standards. I would urge anyone having problems to do the same Would not recomend and will not be using in the future.
14/01/22 by James
Another parcel delivered. Many thanks.
14/01/22 by KJ
Parcel got returned as supposedly contained restricted items. It was a piece of wood and nothing else. Quite HOW STUPID people need to be to gain employment within delivery systems is astounding. No, not saying this is your fault directly but unless comments are accepted and acted upon nothing is going to change.
14/01/22 by EMmA Custom Rifles.
Easy to use, and parcel delivered to the USA on time as promised
14/01/22 by paul
Easy to use website, simple to compare. Competitive prices, process only took a view minutes. The service (by Parcel Force) was excellent.
14/01/22 by David Rayner
I have had some bookings delivered with ease but one that had complications and wasnt collected and then collected but not updated on the website so no tracking. Two months later it still says not delivered even though I now know it was. But a Christmas delivery to Australia has disappeared without a trace. Julia the customer help has been anything but helpful. Asking me for details of the parcel that a) are already on the system from when I booked and b) I barely remember as it was so long ago. I booked a courier as it said they would deliver in less than a week. Then when that date passed it said it would be delivered by 11 Jan. That still hasnt happened and now the tracking isnt working. Its infuriating.
14/01/22 by Mrs Moon
Reliable collection/delivery service and careful with large, fragile package, which arrived safely and I received a full refund for returned goods.
14/01/22 by Christine Urquhart
Delivered to Australia quickly and efficiently.At first appeared somewhat expensive but in comparison not so.Will use again and recommend particularly with parcel of some value.
14/01/22 by Mr Michael Partridge
Great fast service as usual from Northern Ireland to England, thank you so much!
14/01/22 by CustomerT
Excellent service, only 1 slight negative as the customer did not receive a email re delivery. I always use this service for sending large parcels.
14/01/22 by Joanne Parrett
Good collection and delivery service. However parcel was sent to Republic of Ireland, all custom forms etc filled in and recipient had to pay over £72 in taxes at their end in collection. This was not made clear on postage!
14/01/22 by Customer
Excellent service every thing explained in detail
14/01/22 by Paul green
Satisfied with parcel monkey services.
Thanks
14/01/22 by Jutt
Easy to book good service good choice and prices
13/01/22 by Louielou
it was good value for money
13/01/22 by Bonney
Excellent service
13/01/22 by Geoff Hunt
Item has not been received !
13/01/22 by Helen
Never had any problems with collection or deliverys!
13/01/22 by Customer
Two parcels delivered quickly and safely to the USA. Very happy
13/01/22 by A E
Very straight forward and excellent price.
Great job
13/01/22 by Customer
Parcel collected without issue, delay with carrier which was out with parcel monkey’s control, when contacted them about delay received prompt updates at stages until parcel arrived at destination (somewhat later than expected). Good price paid for service a lot less than going direct. No issues using again if need another parcel to go to Australia. Began to think that there was a secret code on the parcel indicating it was Parcel Monkey so the item was put in a pile and not checked for a few days lol
13/01/22 by WEBCLIENT
24 means 24 hours.
13/01/22 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
