We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,621 reviews.
Do not use this company. They delivered a parcel clearly marked FRAGILEall over it and it arrived completely smashed. They took no responsibility for the breakage and blamed me for not insuring the parcel. Since when is insurance compulsory !!
27/01/22 by Jon Stewart
All fine when item gets delivered, but when it goes wrong PM has absolutely no interest to sort out any problems, very poor service!!
27/01/22 by Mr D Cooper
Fab quick service!
27/01/22 by Bella Leesons
Simple, cheap and highly recommended
27/01/22 by MA & L Kaufman
Website easy to use and a good price offered.
27/01/22 by Customer
Very helpful in finding me how to return an item to China, along with price comparison across different parcel services. Also printed off labels and customs certificate. This made it very easy for me
27/01/22 by Martin Galvin
All very simple and efficient.
27/01/22 by Paul
All good arrived with recipient and easy to check on the Parcel Monkey website
27/01/22 by Dave
Parcel Monkey via Parcel Force did everything on time as they promised.
Parcel Force collected as scheduled and it arrived in the US 5 days later, good service for the cost.
27/01/22 by ALAN GTX
Ordered, picked up on the island and delivery to the mainland in good time.
27/01/22 by Stripitback Underwear
Ive never used a parcel collection service before. This site was one of the first to hit my search. Its easy to follow. Does comparisons of providers. Provides the right and helpful documents and instructions. Hassle free. Im a happy customer.
27/01/22 by Mr Wayne Thompson
The service offered said 3-5 days. So far tracking says it has gone from Bracknell to Basingstoke to Reading and “Delivered” (but not to The recipient in Australia) by 24th and nothing more has been logged. Where is it? Certainly not with our family member in Australia. Not good enough!
27/01/22 by MikeBracknell
Best best best
27/01/22 by Customer
Ive used this service many times to send to Canada. Usually, parcels arrive within a few days but this time a delay of 2weeks. Not sure where the hold up was. I suspect problems in the UK before transit. Disappointing but fortunately not crucial to timing.
27/01/22 by Pitpetch
First time using them all very simple and easy and cheaper than I would otherwise have paid. Directed me to Parcelforce and will use them again when I next have a larger than usual parcel to send
27/01/22 by keith
Simples! I registered my parcel, left it at the post office that afternoon and my sister received it 1 week later. An excellent service. It as fast, efficent and good value for money. Fully tracked and secure. I will use again and fequently recommend this service.
27/01/22 by Patrick Crosbie
The experience with this company has been very satisfactory. Should I need this type of service again I would not hesitate to use them again
27/01/22 by Alan Jefferies
My parcel was collected (in the UK) within 12 hours of my on-line confirmation and arrived at the NZ destination, as advertised, in 5 working days.
The cost was £70 ish which I think is very good value for sending a parcel to the other side of the world.
27/01/22 by Ian
Great service as usual
27/01/22 by Dan Short
Horrific. Won’t be using the service again. I paid global express (5days) from UK to UAE. My items are sitting in dubai at customs apparently. After three weeks I started to enquire about my parcels. Was informed by parcel monkey that I needed to pay taxes and I have been informed. To which I haven’t I contacted customs who told me to the courier needs to release the packages and send me the tax info. I contacted parcel force they’re telling me to contact parcel monkey. On contacting them I’m told they can’t update me at the moment? Absolutely ridiculous. If you’re aware I need to pay taxes sent me the link or admit my parcels are lost and give me my insurance money!
27/01/22 by Sarah mackinnon
Once again I have had no problems. Will keep using Parcel Monkey!
27/01/22 by Customer
Always good A+
27/01/22 by Wayne smith
Simple, clear and easy. Sorted.
27/01/22 by Miss Katie Fenwick
I bought, what I thought was an expensive postal package, to send my friend in Tasmania a gift. OK, so I missed the postal deadline in respect to Christmas, however was informed that it would reach Tasmania on the 5th January 2022. Given it was the 17th December, I was content at that. I then had issues with printing off the label, and it would not print out. It had cost just over £30 from memory, including insurance. I could not then get through to anyone at customer services, no matter how I tried. I was on the phone waiting for over an hour. In the end I paid for another service from you. Ironically, the same service but without insurance. Dont ask me why I paid again for a poor service. Clearly I will not be making that mistake again, and neither should anyone else for that matter! The parcel in question, I posted out on the 17th December 2022 arrived with my friend on the 18th January 2022. Thirteen days later than expected!! I am just over £30 out of pocket from having to pay TWICE for an ineffective delivery service. I will be phoning you tomorrow to request a refund for the first botched attempt owing to issues at your end, not mine. Nevermind the substandard experience overall. You have some work to do to improve your overall service delivery...however Im confident you know your companies shortfall.
26/01/22 by Customer
accurate and efficient
26/01/22 by Mr Robert Podbery
I always use Parcel Monkey, very reliable, quick , professional, easy.
The prices are very competitive, the website is easy to use.
26/01/22 by Miklos Toth
great service
26/01/22 by michael robinson
Where do I start- competitive yes-friendly yes- punctual yes ????????
26/01/22 by Robert Rasenberg
Easy to use, always use Parcel Monkey.
Great in the UK, nice to be able to choose your service and see the price.
Will use again
26/01/22 by Surfsilver
After returning a parcel, we were contacted and told that the item was damaged. The parcel was not handed carefully and so the people we bought the parcel from would not give us a refund. Be careful when using parcel monkey as their delivery services damage your item.
26/01/22 by Customer
did exactly as they said
26/01/22 by steven clark
Great service in the UK to pick up and quick delivery in Portugal
26/01/22 by Corina Pereira
Delivered on time at a lot less cost than if I bought the same deal elsewhere
26/01/22 by Ron Hunt
Excellent as usual
26/01/22 by Nick Tokh
Sent a parcel though parcel monkey browser and parcel force, it has passed 3 weeks and neither of them are taking responsibility nor helping to get the parcel delivered. Do not go to them to save couple of pounds
26/01/22 by Girish Boggaram
I I’m still waiting for a claim to respond
26/01/22 by Customer
Brilliant service amazing price!!!
26/01/22 by Customer
Item arrived next day but the was no communication to say it had been collected nor delivered
26/01/22 by cameron denholm
Good price, easy process.
26/01/22 by Customer
Easy well explained procedure. Help given via web chat on a query. Parcel fully tracked and delivered on time and safely. Great service!!
26/01/22 by Mrs Cooper
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