We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Choose ParcelForce and paid for the expedited 2 day delivery….Extremely, to say the very least, disappointed. The online tracking shows exported from UK for 6 days and still has not received …..now it’s too late for the intended use of the parcel contents. My opinion is not to choose ParcelForce….. apart from misleading potential customers it is totally unreliable. If COVID is cited as the reason for the delay then ParcelForce should remove their guaranteed 2 Day delivery advertising from ParcelMondey website immediately.
13/01/22 by customer
Ive used the service before and its been fine, however this time it was an important package that had to be delivered the next day. It wasnt delivered the next day but four days later! Not good enough, we had no call from the courier Courier and the website just said it was still in transit, giving our preferred date as the estimated delivery. We would have suffered severe business disruption had we not worked something out. Needless to say we couldnt rely on this delivery service.
13/01/22 by Customer
Parcel was collected on time arrived at destination quickly extremely pleased will use again
13/01/22 by H Caulfield
I bought a "no-printer required service" on their website but once I paid, I received a confirmation email saying I need to print the attached labels. I tried to cancel urgently but theres no phone number and nothing on their website for urgent help. AVOID.
13/01/22 by tigerlily
Easy to order, picked up with no problems and delivered in good condition.
13/01/22 by Customer
Very straight forward ! I saved over £40 . I went to the post office to ship a parcel that weighed about 4kilos and they said £53 to get it shipped to France without any tracking when all that was in was chocolate and sweets that I was sending a relative to try , I then went online and I found parcel monkey uk and the shipping only cost me £14 tracked and signed. very fast efficient and good value for money 100% recommend
13/01/22 by Mari
BRILLIANT SERVICE.
13/01/22 by ARAMIDE AKINNIYI
Great service parcel delivered 4,600 Miles in a week.
12/01/22 by Julie M
Very straightforward process
12/01/22 by Maureen
Simple to use
12/01/22 by mark dickie
Great service ! No complaints!
12/01/22 by A. Krikor
Quick and easy. Very impressed!
12/01/22 by Carole Elkins
Fantastic site, made it so easy to send my tyres back to suppliers for refund
Very easy to use, you get various couriers who offer different services including collect from home option
Will use for future parcels
12/01/22 by customer
First time we used them great for heavier items
12/01/22 by David Coates
Quick. Efficient delivery at a good price
12/01/22 by Mr Johns
Highly efficient and excellent value.
12/01/22 by Customer
Very good service fast and competitive price. I am happy
12/01/22 by Niko Thomas
An extremely good service. One has choice, the system was very easy to use, and parcels sent arrive within the time schedule.
12/01/22 by Customer
Generally a smooth process to collect a TV for product return. Could have done with a print-free service though.
12/01/22 by Daniel Robertson
Yet again paid for a 24hr service parcel collected Thursday and delivered Sunday
12/01/22 by Customer
Wonderful service.Very good ideea.You got so many options to pick your courier. I used ParcelForce for a item return in order to get a refund at first the "shipment was due to Address problems (unable to locate premises)" I wrote them the same complete Address from ENGLAND and the next day the parcel has been delivered ! I also think that if you talk nice goes in your favor ???? ???? Wow and the emojis work on here ????
12/01/22 by BestLover
Always a first class service
12/01/22 by Jayne Marsh
A great way to get the best value and service with a number of options.
12/01/22 by John McC
First time used, very impressed, will use again
12/01/22 by Mark Brindle
Easy to use and after using a few hundred times,at present,no issues
12/01/22 by Customer
I will say that they are good at responding to a complaint, but had nothing but issues with the service and the couriers they work with - as well as declining my claim due to hidden information - would not use again
12/01/22 by Talia Cairns
Excellent service would definitely use again
12/01/22 by Gill Shelton
Very efficient delivery. Sourced the best price with a reputable carrier.
12/01/22 by Neil Titley
Drivers report claims that when he got to pick-up destination, there was no parcel to collect. I dont know where he went, but it was not to my property. Service worse than useless and he tried to cover it by deceit. If I could give fewer than one star I would. And they still have my money....!!!!
12/01/22 by Emil Pacholek
I organised a collection and delivery of an item I purchased. I recieved the item in a timely manner.
12/01/22 by Matt McCann
excellent service and value
12/01/22 by Les
Simple easy to use app saves a lot of time ????
12/01/22 by Michael loghan
Cheap, but poor customer service and washing their hands of any support if their are issues and its avoidable in their small print, which excludes many of the guarantees on services compared to when bought directly.
12/01/22 by Seth
Very trustable and reliable website iv alway used parcel monkey for my parcels
11/01/22 by Customer
Absolute Epic trustworthy service ????????
11/01/22 by Customer
Be very careful with these people. Even if you provide the correct information to an address which you can find on google maps and subsequently the courier fails delivery and you request a refund, their T&C’s work against you and instead you will find yourself out of pocket for a situation which you will have difficulty to understand. They will not support you and even if genuinely the courier cannot find the address (near on impossible but let’s entertain this) these monkeys will not even challenge the courier to say this is stupid. Stay well away, pay that little extra and go to the courier sites direct and then at least you got some say in the matter rather than have these monkeys in the middle.
11/01/22 by Salt
Great value DPD drop off delivery.
11/01/22 by Phil Page
great communication, competitive price.
11/01/22 by TiffanyGrace
Purchased a parcel force 24hr delivery, the parcel took 6 days. Not great but it did arrive and I arrived in good condition.
11/01/22 by Customer
Collected and delivered on time at a most competitive rate
11/01/22 by Chris B Leeds
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